Excellent customer support.
Pros
- EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
- Filled our request for customization and were easy to work with.
- Excellent on-line training videos
Cons
- It would be beneficial if the system automatically reported if an email was returned because of an incorrect address.
Return on Investment
- It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.






