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### Communication Tools
Users find the 360 SMS App's communication tools to be user-friendly and efficient, allowing for easy communication with clients and prospects. While some users have experienced delays in message delivery, overall, the app provides a convenient platform for sending messages and alerts promptly. Additionally, the ability to reach out to customers via their preferred method of communication, such as text messaging, has been highlighted as a valuable feature by users.

### Automated Messaging
Users appreciate the efficiency and convenience that 360 SMS App's automated messaging feature brings to their communication processes. The ability to automate SMS visit confirmations and reminders has been particularly beneficial, allowing for timely and personalized interactions with clients. By streamlining communication tasks, users can allocate more time and resources to enhancing customer experiences and driving business growth.

### Bulk SMS Capabilities
Users generally appreciate 360 SMS App's efficient bulk messaging features. The app's bulk SMS capabilities allow users to send messages to multiple recipients with ease, streamlining communication processes. Reviewers highlight the convenience of sending scheduled SMS, ringless voicemails, and automated messages, which contribute to increased productivity. Additionally, users find the bulk texting options and iText functionality to be particularly useful. The consensus among users is that 360 SMS App's bulk SMS capabilities are a valuable asset for enhancing communication efficiency.

### Salesforce Integration
Users consistently applaud 360 SMS App for its smooth integration with Salesforce, emphasizing its user-friendly interface and the ability to send SMS, WhatsApp, and MMS directly from the Salesforce platform. The app's compatibility with Salesforce tags, personalized sender information, and analytics feature further enhances its appeal among users. Additionally, the cost-effective nature of 360 SMS App compared to other Salesforce products is noted as a significant advantage by reviewers.

### CRM Functionality
Users find that the CRM functionality of 360 SMS App enhances their workflow efficiency by providing a centralized hub for managing client interactions. While some users are excited about the additional features available for implementation, others have mixed opinions about the current capabilities of the CRM functionality. The app's availability on AppExchange for Salesforce is seen as a valuable asset, with features like bulk SMS send, scheduled SMS, automated messages, and ringless voice contributing to increased productivity within the CRM platform.

### Customer Engagement
The feedback from users regarding the customer engagement features of the 360 SMS App is largely positive. Users appreciate the ease of reaching out to customers promptly and receiving responses consistently. The ability to send bulk SMS effortlessly and integrate the app into custom web applications has been highlighted as a valuable asset for enhancing customer engagement. Additionally, users have noted that the app facilitates quicker response times from both staff and customers, enabling effective communication with a wider audience. The unified console for communication with clients and the automation of communication at various stages of the customer journey have been commended for streamlining interactions and improving overall customer engagement.

### Campaign Management
Users generally appreciate 360 SMS App's campaign management capabilities, citing its ease of use in setting up SMS drip campaigns and surveys without requiring technical expertise. However, some users have expressed frustration with the inability to send SMS messages to entire campaign groups at once, requiring manual sending to individual contacts or programs. Despite this limitation, the app is praised for its ability to facilitate targeted communications and measure campaign effectiveness, particularly in organizations with large client bases and complex communication needs.

Users of 360SMS have made several recommendations based on their experience with the product. The three most common recommendations include understanding the app's settings, recognizing the importance of text messaging in their business, and investing time in multiple training sessions to fully utilize all the features and functionalities of 360SMS. Users suggest clearly understanding each setting in object setup and general settings to effectively configure the app. They find that if text messaging with clients is an essential part of their business, using 360SMS can be highly beneficial as it provides an easy way to communicate with clients and keep track of all communications within Salesforce. Some users also suggest that multiple training sessions may be required to fully utilize all the features and functionalities of 360SMS. Overall, users find 360SMS to be a useful tool once they have a good understanding of its settings, recognize the importance of text messaging in their business, and invest time in multiple training sessions to take full advantage of its capabilities.

360 SMS App has revolutionized the way businesses communicate with their customers. It has become an essential tool for organizations that work with teens, who prefer texting as their primary method of communication. With this app, businesses can now reach leads more effectively and receive quick responses through text messages rather than voicemails, improving contact rates.

The app's unified console allows for team communication to clients and the ability to send reminders to submit documentation, pay, and answer quick questions. This feature enables families that are busy and used to texting to have a personalized 1-to-1 conversation with the business. Additionally, the automatic follow-up, team texting, workflows, and overall convenience of use make it easy and fast for businesses to communicate quickly with large volumes of people.

360 SMS App saves time and expense as it allows businesses to respond quicker and easier on a keyboard than on a phone. The automation at various stages of the customer journey reduces the time spent managing communication tasks so they can focus on other aspects of serving customers. The ability to communicate via text messaging is invaluable in streamlining processes and procedures such as organizing appointments through automation. Ultimately, this tool helps maintain positive relationships between businesses and their clients, thus providing great advantage on all sides.

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

500 Subscribers

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

360 SMS App

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

360 SMS App Demo Version 2

Creating SMS Templates For Faster Personalization in Salesforce | 360 SMS App | Demo Video

360 SMS App - Demo

360 SMS App Demo

360 SMS App Demo for Salesforce - Version 3

Simple Process Builder to automatically send text message

Set up 360 SMS App Demo

360 SMS App Setup for Salesforce Demo - Version 2

360 Degree Cloud Technologies Pvt Ltd

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is 360 SMS App?