365Ticketing

365Ticketing

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365Ticketing

Overview

What is 365Ticketing?

365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software.

According to the vendor, key benefits include:

- Automatic ticket assignment to the authorized technicians based on...
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Pricing

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365Ticketing

$17

Cloud
user/month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is 365Ticketing?

365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software.

According to the vendor, key benefits include:

- Automatic ticket assignment to the authorized technicians based on workload balancing
- Automatic deadline calculation based on the technicians’ work schedule
- Meeting SLAs due to sending alerts and notifications when deadlines are approaching
- Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status
- Identification of the activity sectors that need improvements based on root cause analysis provided by the web-based help desk software. Possibility to take corrective measures.
- Calculus of incidents’ resolution time which facilitates invoice and quote issuance, time, and resource savings due to the elimination of manual ticket assignment
- Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, and overdue deadlines. Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.

365Ticketing Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Attachments/Screencasts

Self Help Community Features

  • Supported: Internal knowledge base
  • Supported: Q and A

Multi-Channel Help Features

  • Supported: Email support

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

365Ticketing Competitors

365Ticketing Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUSA, France, Spain, Netherlands, Romania, Germany
Supported LanguagesEnglish, French, Spanish, Romanian

365Ticketing Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews

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