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Users of 365Ticketing have found the software to be highly beneficial in addressing their business problems. One key use case is the …
Starting at $17 user/month
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What is 365Ticketing?
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on…
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365Ticketing
$17
Cloud
user/month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is 365Ticketing?
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software.
According to the vendor, key benefits include:
- Automatic ticket assignment to the authorized technicians based on workload balancing- Automatic deadline calculation based on the technicians’ work schedule
- Meeting SLAs due to sending alerts and notifications when deadlines are approaching
- Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status
- Identification of the activity sectors that need improvements based on root cause analysis provided by the web-based help desk software. Possibility to take corrective measures.
- Calculus of incidents’ resolution time which facilitates invoice and quote issuance, time, and resource savings due to the elimination of manual ticket assignment
- Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, and overdue deadlines. Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.
365Ticketing Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Email support
365Ticketing Screenshots
365Ticketing Competitors
- Vision Helpdesk
- Zoho Desk
- Focus Desk
365Ticketing Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | USA, France, Spain, Netherlands, Romania, Germany |
| Supported Languages | English, French, Spanish, Romanian |
365Ticketing Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of 365Ticketing have found the software to be highly beneficial in addressing their business problems. One key use case is the efficient resolution of customer issues. With this tool, users are able to raise tickets and resolve issues quickly based on priority, resulting in increased efficiency and time savings. The software enables users to effectively manage incoming requests, creating a support platform for creating, tracking, and assigning customer tickets. This ensures team efficiency and alignment, allowing businesses to address customer concerns in a timely manner.
Another significant use case is the affordability and ease of use of 365Ticketing for companies of all sizes. Customers have found this software suitable for small, medium, and large companies alike due to its cost-effectiveness and user-friendly interface. This means that businesses with different budgets and technical abilities can implement this help desk solution without any major hurdles. The positive reviews from reviewers highlight the various review methods provided by 365Ticketing, which foster a positive mindset towards the product.
Additionally, users appreciate the automation feature offered by 365Ticketing. This feature lightens their workload by streamlining ticket routing and query resolution. By automating repetitive tasks, users can focus on more critical issues while ensuring that tickets are addressed promptly. Moreover, 365Ticketing offers flexibility beyond help desk ticketing, as it can be configured to monitor network devices and provide custom alerts and notifications. This expands the utility of the software beyond just ticket management, allowing businesses to streamline their overall IT operations.
Customers who were in need of a new help desk solution have found 365Ticketing to be cost-effective and a wise choice, resulting in significant savings for their organizations. By investing in this software, businesses no longer need to spend excessive amounts on expensive help desk solutions while still achieving efficient ticket management. Overall, 365Ticketing solves key business problems related to ticket management efficiency, affordability for different company sizes, automation capabilities, and flexibility beyond help desk ticketing.
Efficient Ticket Routing: Users have found 365Ticketing to be a great tool for routing tickets to the appropriate departments based on priority, resulting in faster resolutions and better organization of tickets. Several reviewers have praised this feature, highlighting its effectiveness in streamlining ticket management processes.
Automated Ticket Handling: The ticket automation and escalation features of 365Ticketing have been highly praised by users who find them helpful and easy to use. Many reviewers appreciate the convenience of these automated features, which save time and effort by automatically handling ticket assignments and escalations.
Centralized System for High Volumes: Users appreciate that 365Ticketing can handle high volumes of requests in a centralized system. This capability improves communication with customers and saves time and effort by eliminating the need for multiple tools or platforms. Multiple reviewers highlight this as a key benefit of using 365Ticketing.
Slow setup and limited availability: Some users have mentioned that the initial setup of 365Ticketing can be time-consuming and requires guidance. Additionally, they have expressed frustration with the limited service availability, as it is only accessible during specified hours.
Inadequate customer support: Several users have reported dissatisfaction with the response from customer support when facing essential issues. They feel that their concerns were not addressed adequately, which has resulted in a negative experience using 365Ticketing.
Lack of features and integration: Users have suggested that 365Ticketing needs to add more features in order to stay competitive and become an integrated platform. Some reviewers believe that the software currently falls short in terms of functionality compared to other solutions available on the market.