Name: 365Ticketing
Price: 17 USD
Rating: 9.1 (5 reviews)
Author: SC Soft Pepper Solutions SRL-D

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Users of 365Ticketing have found the software to be highly beneficial in addressing their business problems. One key use case is the efficient resolution of customer issues. With this tool, users are able to raise tickets and resolve issues quickly based on priority, resulting in increased efficiency and time savings. The software enables users to effectively manage incoming requests, creating a support platform for creating, tracking, and assigning customer tickets. This ensures team efficiency and alignment, allowing businesses to address customer concerns in a timely manner.

Another significant use case is the affordability and ease of use of 365Ticketing for companies of all sizes. Customers have found this software suitable for small, medium, and large companies alike due to its cost-effectiveness and user-friendly interface. This means that businesses with different budgets and technical abilities can implement this help desk solution without any major hurdles. The positive reviews from reviewers highlight the various review methods provided by 365Ticketing, which foster a positive mindset towards the product.

Additionally, users appreciate the automation feature offered by 365Ticketing. This feature lightens their workload by streamlining ticket routing and query resolution. By automating repetitive tasks, users can focus on more critical issues while ensuring that tickets are addressed promptly. Moreover, 365Ticketing offers flexibility beyond help desk ticketing, as it can be configured to monitor network devices and provide custom alerts and notifications. This expands the utility of the software beyond just ticket management, allowing businesses to streamline their overall IT operations.

Customers who were in need of a new help desk solution have found 365Ticketing to be cost-effective and a wise choice, resulting in significant savings for their organizations. By investing in this software, businesses no longer need to spend excessive amounts on expensive help desk solutions while still achieving efficient ticket management. Overall, 365Ticketing solves key business problems related to ticket management efficiency, affordability for different company sizes, automation capabilities, and flexibility beyond help desk ticketing.

Efficient Ticket Routing: Users have found 365Ticketing to be a great tool for routing tickets to the appropriate departments based on priority, resulting in faster resolutions and better organization of tickets. Several reviewers have praised this feature, highlighting its effectiveness in streamlining ticket management processes.

Automated Ticket Handling: The ticket automation and escalation features of 365Ticketing have been highly praised by users who find them helpful and easy to use. Many reviewers appreciate the convenience of these automated features, which save time and effort by automatically handling ticket assignments and escalations.

Centralized System for High Volumes: Users appreciate that 365Ticketing can handle high volumes of requests in a centralized system. This capability improves communication with customers and saves time and effort by eliminating the need for multiple tools or platforms. Multiple reviewers highlight this as a key benefit of using 365Ticketing.

Slow setup and limited availability: Some users have mentioned that the initial setup of 365Ticketing can be time-consuming and requires guidance. Additionally, they have expressed frustration with the limited service availability, as it is only accessible during specified hours.

Inadequate customer support: Several users have reported dissatisfaction with the response from customer support when facing essential issues. They feel that their concerns were not addressed adequately, which has resulted in a negative experience using 365Ticketing.

Lack of features and integration: Users have suggested that 365Ticketing needs to add more features in order to stay competitive and become an integrated platform. Some reviewers believe that the software currently falls short in terms of functionality compared to other solutions available on the market.

365Ticketing

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Ultimate

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

Soft Pepper provides ERP and ticketing software. 

SC Soft Pepper Solutions SRL-D

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

365Ticketing

Overview

What is 365Ticketing?