TrustRadius
Cyprus based company 3CX offers an IP PBX phone system.https://media.trustradius.com/product-logos/zN/gB/H07X8ILXEOSO.jpeg3CX3CX Phone System Review2019-07-31T17:13:33.695ZWe use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.,Good sound quality
Solid uptime (may depend on your Internet connection)
Easy to use web-based control panel
Nice app for cell phones.,No real complaints,10,It has saved us a lot of money
It has saved us a lot of time. We make changes directly to phones, add extensions, etc. easily in the web-based cpanel.
We can add internal phone extensions with needing an actual phone number.,Verified User3CX: Easy to use, won't hold you back2019-06-11T18:29:01.640ZWe use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.,Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.,Experience or support required: SIP is complicated and nuanced by nature, with any phone system. If you don't have experience with this, support from a local integrator is all but required.
Adding call flow apps is very complicated: 3CX can be extended with custom developed call flow apps, which is great to meet a specific business need. However, this is very complicated by its nature and requires custom software to be developed.
Failover somewhat limited: Setting up failover is relatively complicated and somewhat limited in performance.,8,Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.,NEC Univerge 3C and Cisco VoIP PBX,G Suite, Google Cloud SQL, Google Cloud Storage, Microsoft Office 365, Firebase, ConnectWise Control (formerly ScreenConnect), WordPress, Google App Engine, Google Analytics, Remote Desktop Services, Windows Server, Fetch, Ubiquiti Networks UniFi, IBM MaaS360, VeriFone Point, Asana, Slack, Verizon Connect, Sage 100 ERPVerified UserGood modern voice system with nice extra features.2019-09-21T17:14:05.251ZWe replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.,Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
Having softphone and mobile apps available is a good feature.
Configuration for the user is relatively easy.,Mobile app is a bit dull to look at. Could be more modern looking
Softphone functionalty is ok, but not great,8,With the right call routing configuration the costs can come down
Having the mobile app makes employees better reachable.,Cisco Unified Communications Manager (Call Manager) and Genesys PureCloud,8,Microsoft Teams, Skype for Business (formerly Lync), ZoomVerified User3CX VoIP System even runs on Windows2018-06-06T17:47:26.021Z3CX is the VoIP system in place for our municipal offices. We currently service about 30 users. It gives VoIP functionality via Linux, Mac, or even Windows. It was initially set up on a Win Server. It handles all voice communications for the office and transfers off-site as needed. It is very flexible, allowing for future changes.,Multi-platform support.
Available in free an in value-added tiers.
Stable
Mature product,Stability under Windows,9,Stable and inexpensive software.
uses basic computer equipment.
Interfaces with Industry standard VoIP switches.,Digium Asterisk,Microsoft Office 2016, TeamViewer, Apple Remote Desktop, Apple iCloudMike McCloskey3CX Phone System: feature rich, affordable and easy to use2018-03-14T17:27:22.002Z3CX is our corporate phone system, we use it across the organization for all the landline needs, ACD, auto attendant and voicemail. We are planning on exploring all the unified communication options the system has to offer. We currently have about 200 users on the system, running on a virtual server and Yealink phones.,Flexible. 3CX can run on a Windows Server, Linux or as an appliance. It can also run on the Public Cloud.
Simple. 3CX is very simple to configure and easy to upgrade.
Management Interface. Easy to read and intuitive to find what you need.,Soft Client Interface. Not the best, not very intuitive with lots of room for improvement.
Mobile Client. Even though the mobile client works well (good voice quality and you can answer the calls on your lock screen) there is a lot of room for improvement on the UI.,9,3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.,Cisco Call Manager, NEC NEAX 2400, Interactive Intelligence and Digium Asterisk,Citrix NetScaler, Avaya Ethernet SwitchesArtur Bittencourt
Unspecified
3CX Phone System
23 Ratings
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