3CX

3CX

Score 8.5 out of 10
3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.
Read more

Recent Reviews

3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
Continue reading

3CX is EZ as PI

8 out of 10
June 30, 2022
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of 3CX, and make your voice heard!

Return to navigation

Pricing

View all pricing

Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingCentral MVP are common alternatives for 3CX.

Reviewers rate Support Rating highest, with a score of 5.4.

The most common users of 3CX are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

 (61)

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
These are not dedicated IP phone systems but they are the close I've used. Our old legacy phone system wasn't cutting it anymore. I would say our biggest hurdle for out-groups has been able to get the old legacy fax services working for 3CX and I'm not sure if it even does. Many users have loved the app and love being able to forward calls to their cell.
Score 7 out of 10
Vetted Review
Verified User
We had offers from a local company to do VoIP and we were looking at cisco even Microsoft for our solution, but in the end, we wanted control over our phone system not a service with good support, yet at the same time we didn't want to pay a lot of money for solutions like Cisco.
Score 8 out of 10
Vetted Review
Verified User
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Score 10 out of 10
Vetted Review
Verified User
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website.
Score 8 out of 10
Vetted Review
Verified User
Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into that new phone system in separate moves. On a day to day basis, we can easily handle questions and changes that come up without being SIP or phone system experts. As our business evolves, we are able to scale our 3CX system without worrying about hardware limitations or expensive expansions.
Mike McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Cisco Call Manager, NEC NEAX 2400, Interactive Intelligence and Digium Asterisk
3CX is far more affordable than any other phone system I've worked with considering all the feature it provides. It is also simpler and easier to use than any other PBX product I've worked with.
Return to navigation