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3CX

3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

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Recent Reviews

TrustRadius Insights

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such …
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3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
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3CX is EZ as PI

8 out of 10
June 30, 2022
Incentivized
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
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Reviewer Pros & Cons

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

3CX Demo

YouTube

3CX On Call Manager by VoIPTools | Live demo

YouTube

3CX Live Chat Demo

YouTube

3CX CRM Demo v14

YouTube

demo video call virtualbox+trixbox os(centos)+3cx phone

YouTube

3CX Scheduled Conference Call Demo

YouTube
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingEX are common alternatives for 3CX.

The most common users of 3CX are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(122)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such user implemented 3CX in their municipal offices, serving around 30 users. They appreciate that the software provides VoIP functionality across different operating systems, including Linux, Mac, and Windows, allowing them to seamlessly integrate it into their existing infrastructure. Another user, with a larger organization of 200 users, runs 3CX on a virtual server and Yealink phones, enabling them to explore unified communication options.

3CX is widely used as a VoIP solution in different settings. For instance, in call centers, call queues are utilized for efficient call handling. The system also supports features like ACD, auto attendant, and voicemail, enhancing landline needs. In an entire school district, 3CX Phone System is implemented to provide phones in each room for private conversations and convenient teacher-parent communication. The switch to 3CX resulted in significant cost savings for the district as they were able to remove the old intercom system.

Moreover, organizations of all sizes have adopted 3CX as a cost-effective alternative to legacy PBX solutions. With features such as toll-free numbers and the ability to manage phones across multiple locations and states, users find that 3CX simplifies phone management and offers flexibility. The software's setup process is straightforward and does not require new purchases since it involves reprogramming existing phones.

One highly praised aspect of 3CX is its mobile app which allows users to answer calls even when they are not in the office. Additionally, the system's intuitive and user-friendly interface, along with seamless integration between the desktop portal and mobile app, has received positive feedback from users.

While many users appreciate the functionality provided by 3CX, there have been reports of dissatisfaction with the customer service and support offered by the company. Nonetheless, overall user experiences highlight the value of 3CX as a flexible and reliable VoIP solution for organizations seeking to enhance their communication systems.

Easy-to-use Interface: Reviewers have consistently praised the user interface of 3CX, stating that it is easy to use and intuitive. Many users found the management interface easy to read and navigate, allowing them to quickly find what they needed. Some reviewers even mentioned that managing every phone and extension throughout their company was effortless with the 3CX interface.

Seamless Integration: The seamless integration offered by 3CX was highlighted as a valuable feature by multiple users. They appreciated the ease of integration with other systems, making it a seamless experience for their business operations. This capability allowed users to streamline their workflows and enhance productivity.

Flexible Configuration Options: Users were impressed with the flexibility offered by 3CX in configuring each extension and phone. Several reviewers mentioned the wide variety of options available, enabling them to tailor the system according to their specific needs. This flexibility empowered users to customize their communication setup for maximum efficiency.

Cons:

  1. Lack of Stability in Windows Soft Client Interface: Some users have found that the stability of the Windows Soft Client Interface is not up to their expectations and believe there is room for improvement in terms of intuitiveness and reliability.
  2. Need for Improvement in User Interface on Mobile Client: According to user feedback, while the mobile client performs well in terms of voice quality and call answering on lock screen, it could benefit from enhancements to its user interface for a more seamless experience.
  3. Potential Points of Failure with SBC Requirement and Server Disconnection: Users have raised concerns about potential points of failure due to requirements such as having a Session Border Controller per location and the possibility of server disconnection, which may impact system reliability.

Based on user reviews, a common recommendation for 3CX is to choose the right edition and implement a fail-over solution. Users also advise comparing pricing to ensure cost-effectiveness. Seeking expert advice and training is highly recommended, including watching videos, speaking with experienced users, and partnering with integrators or authorized resellers knowledgeable in networking and VoIP. Taking these recommendations into consideration will help businesses make informed decisions when implementing 3CX for their telecommunication needs effectively. It is important to evaluate specific requirements and consider the expertise of partners before proceeding with 3CX.

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
Incentivized
These are not dedicated IP phone systems but they are the close I've used. Our old legacy phone system wasn't cutting it anymore. I would say our biggest hurdle for out-groups has been able to get the old legacy fax services working for 3CX and I'm not sure if it even does. Many users have loved the app and love being able to forward calls to their cell.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We had offers from a local company to do VoIP and we were looking at cisco even Microsoft for our solution, but in the end, we wanted control over our phone system not a service with good support, yet at the same time we didn't want to pay a lot of money for solutions like Cisco.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into that new phone system in separate moves. On a day to day basis, we can easily handle questions and changes that come up without being SIP or phone system experts. As our business evolves, we are able to scale our 3CX system without worrying about hardware limitations or expensive expansions.
Mike McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Cisco Call Manager, NEC NEAX 2400, Interactive Intelligence and Digium Asterisk
3CX is far more affordable than any other phone system I've worked with considering all the feature it provides. It is also simpler and easier to use than any other PBX product I've worked with.
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