3CX

3CX

Score 8.4 out of 10
3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.
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Recent Reviews

3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
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3CX is EZ as PI

8 out of 10
June 30, 2022
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingCentral MVP are common alternatives for 3CX.

Reviewers rate Support Rating highest, with a score of 5.4.

The most common users of 3CX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (61)

Attribute Ratings

Reviews

(1-14 of 14)
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July 21, 2022

3CX Review

Score 1 out of 10
Vetted Review
Verified User
I would say stay away; even if it works well as a PBX, there is no support to back it. To reduce their support queries they are asking for 75 EUR independently, if [the issue is] your fault or not.
June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
They have been very good to us, and I know we are a large project and they came in and ironed out the headaches as they popped us. Them being able to quickly troubleshoot and reposed to our requests has been wonderful. We are a little compartmentalized here, but anytime I've had to reach out for an issue I've gotten very quick responses.
Score 8 out of 10
Vetted Review
Verified User
You don't need anything complicated, you have a small company with a few staff, but you don't want to pay a premium for each phone line, you can buy a few SIP trunks, bind them to 3CX on cloud, and you're good to go with a USD 10 monthly fee, plus the sip trunks u buy.
Score 7 out of 10
Vetted Review
Verified User
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Score 8 out of 10
Vetted Review
Verified User
I think it is well suited for small businesses. Our company has around 200 employees and it works well for us. I don't have experience with a larger company but it may be better suited for smaller companies with fewer employees per location. We have had some trouble with too many people bogging down the SBC at one location and we had to install a second SBC.
Score 8 out of 10
Vetted Review
Reseller
[3CX is] good for starter and even cooperate customers. With current promotion with 3CX, it even have free one year license so that can start small. Can be upgrade anytime with higher plan to suit need. Integration with CRM require higher license which is a bit challenging for small enterprise customer with limited budget.
Score 8 out of 10
Vetted Review
Verified User
3CX is a very affordable and dynamic phone system. It is very suitable in a heavy volume call situation, as ring groups are very adjustable. It is also suitable for a remote work condition. It's less appropriate when Internet quality is not very strong and outgoing fax service is required.
March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The 3CX Phone System is perfectly suited for schools or businesses that want a reliable phone system and a reduced phone bill. It functions on traditional phones, the web, and on cell phones via the app, making it flexible enough to suit today's business or educational institution needs. The installation can be done with some basic knowledge also, without needing to hire anyone or pay 3CX for assistance.
Score 8 out of 10
Vetted Review
Verified User
A good replacement for your basic phone system. If you like mobile apps and softphone, this is also a system to have a very good look at. 3CX is a good competitor in the field but I strongly suggest to compare all the options. If you replace a legacy system you should inform your users of all the new features a system like 3CX offers.
Score 10 out of 10
Vetted Review
Verified User
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Score 8 out of 10
Vetted Review
Verified User
I would strongly recommend the 3CX phone platform over any hardware based PBX system. 3CX scales very smoothly since it can be run on anything from a pretty basic computer to a powerful server to a cloud VM. This means getting started can be very inexpensive, and migrating can be much lower cost than moving to a hardware PBX. As with any phone system, experience or support is needed, but 3CX is well designed for usability. There is a decently sized community with users who can help out and share ideas.
Mike McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Small to medium company sizes are a great fit for 3CX Phone System for sure. It has all the major functionalities you need and it works very well with very low maintenance. I am not sure if the 3CX system would be a good fit for a large enterprise with multiple offices across the globe.
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