3CX

3CX

Score 8.5 out of 10
3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.
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Recent Reviews

3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
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3CX is EZ as PI

8 out of 10
June 30, 2022
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
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Reviewer Pros & Cons

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingCentral MVP are common alternatives for 3CX.

Reviewers rate Support Rating highest, with a score of 5.4.

The most common users of 3CX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (61)

Attribute Ratings

Reviews

(1-14 of 14)
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June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
  • We had some hardware malfunction and our phones went out.
  • No phones working and answers seemed slow.
  • Trying to have a seamless transition (Always hiccups along the way).
Score 7 out of 10
Vetted Review
Verified User
  • If you buy too much licenses for concurrent calls you cannot reduce license and price
  • Users loved the web interface
  • Admins loved it because it was easy to install and admin console is very much user friendly
  • We never had issue of system going down or any troubles
  • Amazing tech support
March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The money we save by switching to 3CX has helps us in other areas of our district's budget that directly impacts students.
  • After setting up the system, if we need to add another phone, it is super easy and takes about 5 minutes. Just plug in the phone, assign it an extension, and start using it.
  • Staff training was very minimal. Users can bypass the web portal and just use it via a traditional phone.
Score 10 out of 10
Vetted Review
Verified User
  • It has saved us a lot of money
  • It has saved us a lot of time. We make changes directly to phones, add extensions, etc. easily in the web-based cpanel.
  • We can add internal phone extensions with needing an actual phone number.
Score 8 out of 10
Vetted Review
Verified User
  • Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
  • Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
  • Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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