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3CX

3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

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Recent Reviews

TrustRadius Insights

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such …
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3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
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3CX is EZ as PI

8 out of 10
June 30, 2022
Incentivized
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
Continue reading
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Reviewer Pros & Cons

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

3CX Demo

YouTube

3CX On Call Manager by VoIPTools | Live demo

YouTube

3CX Live Chat Demo

YouTube

3CX CRM Demo v14

YouTube

demo video call virtualbox+trixbox os(centos)+3cx phone

YouTube

3CX Scheduled Conference Call Demo

YouTube
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingEX are common alternatives for 3CX.

The most common users of 3CX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(123)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such user implemented 3CX in their municipal offices, serving around 30 users. They appreciate that the software provides VoIP functionality across different operating systems, including Linux, Mac, and Windows, allowing them to seamlessly integrate it into their existing infrastructure. Another user, with a larger organization of 200 users, runs 3CX on a virtual server and Yealink phones, enabling them to explore unified communication options.

3CX is widely used as a VoIP solution in different settings. For instance, in call centers, call queues are utilized for efficient call handling. The system also supports features like ACD, auto attendant, and voicemail, enhancing landline needs. In an entire school district, 3CX Phone System is implemented to provide phones in each room for private conversations and convenient teacher-parent communication. The switch to 3CX resulted in significant cost savings for the district as they were able to remove the old intercom system.

Moreover, organizations of all sizes have adopted 3CX as a cost-effective alternative to legacy PBX solutions. With features such as toll-free numbers and the ability to manage phones across multiple locations and states, users find that 3CX simplifies phone management and offers flexibility. The software's setup process is straightforward and does not require new purchases since it involves reprogramming existing phones.

One highly praised aspect of 3CX is its mobile app which allows users to answer calls even when they are not in the office. Additionally, the system's intuitive and user-friendly interface, along with seamless integration between the desktop portal and mobile app, has received positive feedback from users.

While many users appreciate the functionality provided by 3CX, there have been reports of dissatisfaction with the customer service and support offered by the company. Nonetheless, overall user experiences highlight the value of 3CX as a flexible and reliable VoIP solution for organizations seeking to enhance their communication systems.

Easy-to-use Interface: Reviewers have consistently praised the user interface of 3CX, stating that it is easy to use and intuitive. Many users found the management interface easy to read and navigate, allowing them to quickly find what they needed. Some reviewers even mentioned that managing every phone and extension throughout their company was effortless with the 3CX interface.

Seamless Integration: The seamless integration offered by 3CX was highlighted as a valuable feature by multiple users. They appreciated the ease of integration with other systems, making it a seamless experience for their business operations. This capability allowed users to streamline their workflows and enhance productivity.

Flexible Configuration Options: Users were impressed with the flexibility offered by 3CX in configuring each extension and phone. Several reviewers mentioned the wide variety of options available, enabling them to tailor the system according to their specific needs. This flexibility empowered users to customize their communication setup for maximum efficiency.

Cons:

  1. Lack of Stability in Windows Soft Client Interface: Some users have found that the stability of the Windows Soft Client Interface is not up to their expectations and believe there is room for improvement in terms of intuitiveness and reliability.
  2. Need for Improvement in User Interface on Mobile Client: According to user feedback, while the mobile client performs well in terms of voice quality and call answering on lock screen, it could benefit from enhancements to its user interface for a more seamless experience.
  3. Potential Points of Failure with SBC Requirement and Server Disconnection: Users have raised concerns about potential points of failure due to requirements such as having a Session Border Controller per location and the possibility of server disconnection, which may impact system reliability.

Based on user reviews, a common recommendation for 3CX is to choose the right edition and implement a fail-over solution. Users also advise comparing pricing to ensure cost-effectiveness. Seeking expert advice and training is highly recommended, including watching videos, speaking with experienced users, and partnering with integrators or authorized resellers knowledgeable in networking and VoIP. Taking these recommendations into consideration will help businesses make informed decisions when implementing 3CX for their telecommunication needs effectively. It is important to evaluate specific requirements and consider the expertise of partners before proceeding with 3CX.

Attribute Ratings

Reviews

(1-14 of 14)
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July 21, 2022

3CX Review

Score 1 out of 10
Vetted Review
Verified User
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is not the case. The 3CX customer service simply doesnt exist unless you want to pay extra for things that should work. We currently renewed our license for another year, and the system still shows that the license is expired. Their "customer service" team says since the portal shows the license is updated, its our fault and we need to pay extra. Something which is not and we have the proof. Last year we had the exact same story, they charged us the 75 EUR support fee and their reply was to uninstall and reinstall.
June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have several buildings and helps us to be able to group each person belonging to each group, not just the department but about the location along with their job title.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.
Score 8 out of 10
Vetted Review
ResellerIncentivized
Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as everybody is working from home. It even have its own mobile app as the team can use it on the go without missing any company meeting and calls with customers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using 3CX for our whole organization. As the system is VOIP based, it's very flexible and has helped our day-to-day operation to a great extent. What I like most about the system are its mobile and Windows apps. My clients can call my office and I can answer even if I am not at office. Last year I traveled internationally but was in touch with my clients through the mobile app.
March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.
Mike McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
3CX is the VoIP system in place for our municipal offices. We currently service about 30 users. It gives VoIP functionality via Linux, Mac, or even Windows. It was initially set up on a Win Server. It handles all voice communications for the office and transfers off-site as needed. It is very flexible, allowing for future changes.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
3CX is our corporate phone system, we use it across the organization for all the landline needs, ACD, auto attendant and voicemail. We are planning on exploring all the unified communication options the system has to offer. We currently have about 200 users on the system, running on a virtual server and Yealink phones.
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