3CX

3CX

About TrustRadius Scoring
Score 7.7 out of 100
3CX

Overview

Recent Reviews

Easy to use for SME customers

8 out of 10
April 23, 2021
Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as …
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3CX Review

1 out of 10
April 13, 2021
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine.
In terms of customer service however this is not …
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3CX to the Rescue!

10 out of 10
March 15, 2020
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations …
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Best option on the market

9 out of 10
March 11, 2020
We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the …
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3CX Phone System Review

10 out of 10
July 31, 2019
We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Video ConferencingAdvanced Contact Center ReportingManagement DashboardLive Chat3CX AppSee the Status of Your Colleagues

3CX Video

3CX Downloadables

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

Comparisons

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Frequently Asked Questions

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What are 3CX's top competitors?

RingCentral MVP are common alternatives for 3CX.

What is 3CX's best feature?

Reviewers rate Support Rating highest, with a score of 5.4.

Who uses 3CX?

The most common users of 3CX are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-13 of 13)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Traditional PBX's with a server in office is a story of the past. We all want cloud-based IP phones via the Internet, but most local HK service providers either provide IP phones via a separate line (not the Internet line), or provide an in-office IP PBX for this. Some providers do provider cloud-based IP phones via the Internet, but they are unreliable or charge at a premium which makes no sense at all.

3CX provides free IP PBX service, where you can install in any place you like (including the cloud of course). We put ours on AWS.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.
Score 8 out of 10
Vetted Review
Reseller
Review Source
Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as everybody is working from home. It even have its own mobile app as the team can use it on the go without missing any company meeting and calls with customers.
April 13, 2021

3CX Review

Score 1 out of 10
Vetted Review
Verified User
Review Source
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine.
In terms of customer service however this is not the case. The 3CX customer service simply doesnt exist unless you want to pay extra for things that should work.
We currently renewed our license for another year, and the system still shows that the license is expired. Their "customer service" team says since the portal shows the license is updated, its our fault and we need to pay extra. Something which is not and we have the proof.

Last year we had the exact same story, they charged us the 75 EUR support fee and their reply was to uninstall and reinstall.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using 3CX for our whole organization. As the system is VOIP based, it's very flexible and has helped our day-to-day operation to a great extent. What I like most about the system are its mobile and Windows apps. My clients can call my office and I can answer even if I am not at office. Last year I traveled internationally but was in touch with my clients through the mobile app.
March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.
Mike McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
3CX is the VoIP system in place for our municipal offices. We currently service about 30 users. It gives VoIP functionality via Linux, Mac, or even Windows. It was initially set up on a Win Server. It handles all voice communications for the office and transfers off-site as needed. It is very flexible, allowing for future changes.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
3CX is our corporate phone system, we use it across the organization for all the landline needs, ACD, auto attendant and voicemail. We are planning on exploring all the unified communication options the system has to offer. We currently have about 200 users on the system, running on a virtual server and Yealink phones.