3CX Phone System Reviews

27 Ratings
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Score 9.1 out of 100

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Reviews (1-7 of 7)

Laura Steinbrink | TrustRadius Reviewer
March 15, 2020

3CX to the Rescue!

Score 10 out of 10
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Use Cases and Deployment Scope

My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.
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Anonymous | TrustRadius Reviewer
March 10, 2020

Best option on the market

Score 9 out of 10
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Use Cases and Deployment Scope

We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the seamless integration between the desktop portal and mobile app.
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Anonymous | TrustRadius Reviewer
July 31, 2019

3CX Phone System Review

Score 10 out of 10
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Use Cases and Deployment Scope

We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.
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Anonymous | TrustRadius Reviewer
June 11, 2019

3CX: Easy to use, won't hold you back

Score 8 out of 10
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Use Cases and Deployment Scope

We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.
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Anonymous | TrustRadius Reviewer
September 21, 2019

Good modern voice system with nice extra features.

Score 8 out of 10
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Use Cases and Deployment Scope

We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
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Mike McCloskey | TrustRadius Reviewer
June 06, 2018

3CX VoIP System even runs on Windows

Score 9 out of 10
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Use Cases and Deployment Scope

3CX is the VoIP system in place for our municipal offices. We currently service about 30 users. It gives VoIP functionality via Linux, Mac, or even Windows. It was initially set up on a Win Server. It handles all voice communications for the office and transfers off-site as needed. It is very flexible, allowing for future changes.
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Artur Bittencourt | TrustRadius Reviewer
March 14, 2018

3CX Phone System: feature rich, affordable and easy to use

Score 9 out of 10
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Use Cases and Deployment Scope

3CX is our corporate phone system, we use it across the organization for all the landline needs, ACD, auto attendant and voicemail. We are planning on exploring all the unified communication options the system has to offer. We currently have about 200 users on the system, running on a virtual server and Yealink phones.
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About 3CX Phone System

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX is designed to accommodate every need; from mobility and status to advanced contact center features.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.
Categories:  Contact Center,  Live Chat,  IP PBX

3CX Phone System Features

Has featureEasy admin and installation
Has featureSlash telco costs by 80%
Has featureAdvanced call center features
Has featureVideo conferencing
Has featureLice chat and talk
Has featureAndroid and iOS App

3CX Phone System Screenshots

3CX Phone System Integrations

amoCRM, Bitrix24, Freshdesk, Freshsales, HubSpot, Microsoft Office 365, MongoDB, MySQL, PostgreSQL, Nutshell, Vtiger, Zendesk, 1C (Russian), ConnectWise, Datev (Plugin), EveryoneAPI, Microsoft Dynamics 365, Microsoft Outlook (Plugin), MS Exchange (Plugin), MS SQL Server, Salesforce, Zoho

3CX Phone System Competitors

RingCentral, 8x8, Avaya

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

3CX Phone System Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

3CX Phone System Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English, French, Spanish, Italian, German