3CX Phone System Reviews

27 Ratings
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Score 9.1 out of 100

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Reviews (1-7 of 7)

Laura Steinbrink | TrustRadius Reviewer
March 15, 2020

3CX to the Rescue!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The 3CX Phone System has a really nice auto-provision feature that works with plug and play phones, so then all that's needed is for each to have an extension assigned to them.
  • The 3CX Phone System web portal is exceptional. I love how I can keep it open during the day and quickly see who is busy on the phone and which lines are available. I can also call quickly by a simple click of the mouse.
  • The app that accompanies this allows me to provision my cellphone via the app to my classroom extension so that if I am out of my classroom and someone calls my phone, it also rings on my cell phone. I can also call via the app and it appears as if I am calling from my classroom extension.
  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Read Laura Steinbrink's full review
Anonymous | TrustRadius Reviewer
March 10, 2020

Best option on the market

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy-to-use.
  • User-friendly online portal.
  • Seamless integration.
  • Update the app with a new design.
  • Add option to add more people in conference.
  • Add the video call feature.
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Anonymous | TrustRadius Reviewer
July 31, 2019

3CX Phone System Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Good sound quality
  • Solid uptime (may depend on your Internet connection)
  • Easy to use web-based control panel
  • Nice app for cell phones.
  • No real complaints
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Anonymous | TrustRadius Reviewer
June 11, 2019

3CX: Easy to use, won't hold you back

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
  • Experience or support required: SIP is complicated and nuanced by nature, with any phone system. If you don't have experience with this, support from a local integrator is all but required.
  • Adding call flow apps is very complicated: 3CX can be extended with custom developed call flow apps, which is great to meet a specific business need. However, this is very complicated by its nature and requires custom software to be developed.
  • Failover somewhat limited: Setting up failover is relatively complicated and somewhat limited in performance.
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Anonymous | TrustRadius Reviewer
September 21, 2019

Good modern voice system with nice extra features.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
  • Having softphone and mobile apps available is a good feature.
  • Configuration for the user is relatively easy.
  • Mobile app is a bit dull to look at. Could be more modern looking
  • Softphone functionalty is ok, but not great
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Artur Bittencourt | TrustRadius Reviewer
March 14, 2018

3CX Phone System: feature rich, affordable and easy to use

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexible. 3CX can run on a Windows Server, Linux or as an appliance. It can also run on the Public Cloud.
  • Simple. 3CX is very simple to configure and easy to upgrade.
  • Management Interface. Easy to read and intuitive to find what you need.
  • Soft Client Interface. Not the best, not very intuitive with lots of room for improvement.
  • Mobile Client. Even though the mobile client works well (good voice quality and you can answer the calls on your lock screen) there is a lot of room for improvement on the UI.
Read Artur Bittencourt's full review

About 3CX Phone System

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX is designed to accommodate every need; from mobility and status to advanced contact center features.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.
Categories:  Contact Center,  Live Chat,  IP PBX

3CX Phone System Features

Has featureEasy admin and installation
Has featureSlash telco costs by 80%
Has featureAdvanced call center features
Has featureVideo conferencing
Has featureLice chat and talk
Has featureAndroid and iOS App

3CX Phone System Screenshots

3CX Phone System Integrations

amoCRM, Bitrix24, Freshdesk, Freshsales, HubSpot, Microsoft Office 365, MongoDB, MySQL, PostgreSQL, Nutshell, Vtiger, Zendesk, 1C (Russian), ConnectWise, Datev (Plugin), EveryoneAPI, Microsoft Dynamics 365, Microsoft Outlook (Plugin), MS Exchange (Plugin), MS SQL Server, Salesforce, Zoho

3CX Phone System Competitors

RingCentral, 8x8, Avaya

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

3CX Phone System Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

3CX Phone System Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English, French, Spanish, Italian, German