3CX

3CX

About TrustRadius Scoring
Score 7.5 out of 100
3CX

Overview

Recent Reviews

Easy to use for SME customers

8
April 23, 2021
Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as …
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3CX Review

1
April 13, 2021
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine.
In terms of customer service however this is not …
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An affordable product with great features

8
January 02, 2021
We are using 3CX for our whole organization. As the system is VOIP based, it's very flexible and has helped our day-to-day operation to a …
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3CX to the Rescue!

10
March 15, 2020
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations …

Best option on the market

9
March 11, 2020
We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the …
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3CX Phone System Review

10
July 31, 2019
We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It …
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3CX: Easy to use, won't hold you back

8
June 11, 2019
We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Video ConferencingAdvanced Contact Center ReportingManagement DashboardLive Chat3CX AppSee the Status of Your Colleagues

3CX Video

3CX Downloadables

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

Comparisons

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Frequently Asked Questions

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What are 3CX's top competitors?

RingCentral MVP are common alternatives for 3CX.

What is 3CX's best feature?

Reviewers rate Support Rating highest, with a score of 5.4.

Who uses 3CX?

The most common users of 3CX are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (49)

Ratings

Reviews

(1-2 of 2)
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March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.