3CX Reviews

34 Ratings
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Score 9.0 out of 100

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October 08, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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4
Support is not the greatest. Usually, we always rely on our own technician to figure out things or have better luck checking the 3CX forum. Had few issues in the past and working with their support is not the best experience compared to other vendors' support. Now have to be honest, most of the time the software just works, so there were not many times we needed to use their support.
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March 15, 2020
Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

5
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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September 21, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support Rating

8
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
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What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


Categories:  Contact Center,  Live Chat,  IP PBX

3CX Features

Has featureEasy admin and installation
Has featureSlash telco costs by 80%
Has featureAdvanced call center features
Has featureVideo conferencing
Has featureLive chat
Has featureAndroid and iOS App
Has featureFacebook integration
Has featureBusiness text messages

3CX Screenshots

3CX Video

Watch Training Courses

3CX Downloadables

3CX Integrations

amoCRM, Bitrix24, Freshdesk, Freshworks CRM (formerly Freshsales), HubSpot Marketing Hub, MongoDB, MySQL, PostgreSQL, Nutshell, Vtiger, Zendesk, Microsoft 365 (formerly Office 365), 1C (Russian), ConnectWise, Datev (Plugin), EveryoneAPI, Microsoft Dynamics 365, Microsoft Outlook (Plugin), MS Exchange (Plugin), MS SQL Server, Salesforce, Zoho

3CX Competitors

RingCentral, 8x8, Avaya

3CX Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
StandardFree
Pro1.08per user/per month
Enterprise1.31per user/per month

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

3CX Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

3CX Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:All
Supported Languages: English, French, Spanish, Italian, German