7shifts

We use 7Shifts as our comprehensive labor management solution at each of our restaurants. Our management team use 7Shifts to develop, maintain shifts and schedules for all staff, communicate restaurant and organization announcements to all staff, track revenue and labor cost metrics, and facilitate Time & Attendance. As a truly cloud-based platform via the website and the mobile app, our management corporate team can effectively and efficiently manage the workforce both remotely and at the restaurants in real-time. During COVID, 7Shifts has responded to our evolving needs and instituted health and safety assessment tools as part of Time & Attendance that have enabled us to comply efficiently with local jurisdictional guidelines. 7Shifts has become a valuable and indispensable platform for us.

Our entire organization -- one resort and another standalone destination property -- utilizes 7Shifts to help keep our staff organized and informed. We have found that 7Shifts is easily the best method of communication when we have site-wide announcements and emergencies. Our staff all truly utilize it and we have come to rely on it company-wide and individually in each department. The scheduling aspect has accounted for reduced turnover and helped us to institute policies for call-offs and shift pickups that are otherwise difficult to enforce in this day and age (no one wants to make a phone call!). We have recommended it time and time again to colleagues and others in the hospitality industry as the leading scheduling and communication software.

7shifts is used by all employees at two restaurant locations. Works extremely well for communicating with employees and publishing a schedule. For the end user, 7shifts makes finding coverage for a shift simple.

7shifts is used for our entire company, of which we have 3 operating locations and one soon-to-be open location. They are all variations of restaurants, bars, and brewpubs. Meaning we have a myriad of departments including management, front of house and back of house. And within those, split between job duties such as barista, expo, bartender, shift lead, etc. 7shifts helps keep communication open and easily accessible between departments.

7shifts is not just great for scheduling but also serves as a direct line of communication with staff. What's really nice about that is being able to send something directly to one employee, an entire department, or the entire staff. Being able to customize your alerts is also helpful; I can see immediately when someone releases a shift or puts in for time off.

The software is being used to its full potential. We use it for scheduling, the manager logbook, forecasting, and reporting. We also rely on it heavily for communication and announcements. It is used by HR, all operations (from entry level to management), directors, and ownership.
It addressed largely the communication issues we were having. First off, scheduling and issues along with it like swapping, days off, requests availability, etc. are seamless and all in one place with a good audit trail. It also helps by quickly communicating with staff (they have a great mobile app) so they can dial, text, or email on demand from their employee profile. WE LOVE the manager log book it keeps all daily issues in ONE place and can actually be queried for patterns later on (i.e does John Doe call off every football Sunday). Their customer service is FANTASTIC, comprehensive and a real human being! We use a lot of software but this is by far my favorite in terms of versatility, ease of use, no technical issues, and easy to implement.