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7shifts

7shifts

Overview

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

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Recent Reviews

TrustRadius Insights

7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

$0.00

Cloud

Appetizer

$19.99

Cloud
per location/per month

Entree

$43.99

Cloud
per location/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Restaurant Feasibility Guide Video 2/2 -

YouTube

TechTO Demo of the Month: 7shifts

YouTube

Get More Out of 7shifts | 7shifts

YouTube

Restaurant Task Management: How to Communicate Tasks to Staff -

YouTube

How to Create a Restaurant Staff Training Manual -

YouTube

Automate Your Scheduling With 7shifts [Demo]

YouTube
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Product Details

What is 7shifts?

7shifts is a platform that enables restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with a veritable toolbox of applications. It handles employee scheduling, communication, labor compliance, and engagement.

Benefits of 7shifts are presented as:

  • Reduces time spent scheduling with its drag-and-drop schedule builder.

  • Reduces calls and texts with built-in communication tools like chat and Announcements.

  • Integrates scheduling to a POS and payroll systems for efficiency and saving on labour costs with its Optimal Labour tool.

  • Lowers employee turnover with engagement statistics for each location, plus a leaderboard to highlight the most and least engaged employees.

  • Drives efficiency by tagging employees to specific tasks to increase completion.

  • Supports compliance with features for California, Oregon, Seattle, and New York.

  • Collects, divides and distributes tips to FOH and BOH staff with a Tip Pooling feature. Can be integrated into a POS and Payroll systems.

  • AManager Log Book feature to stay up to date on maintenance and incidents.

  • Includes a mobile apps for managers and employees to manage availability and time-off requests, chat, and track restaurant performance.

The solution bosts users among 1,000,000 restaurant professionals in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Jamba Juice, and Five Guys.



7shifts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

Homebase, HotSchedules, and Connecteam are common alternatives for 7shifts.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of 7shifts are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users appreciate the seamless communication it provides, allowing them to easily send messages to individual employees or entire staffs. The customizable alerts have been particularly helpful, as they ensure users are promptly notified when shifts are released or time off requests are made.

The management team relies on 7Shifts for tracking revenue and labor cost metrics, enabling effective labor management. The cloud-based nature of the platform has proven invaluable, especially during these times of remote work and real-time management needs. Additionally, with the health and safety assessment tools implemented as part of Time & Attendance, businesses have found it efficient to comply with local jurisdictional guidelines and ensure a safe work environment during the COVID-19 pandemic.

The software's ability to keep staff organized and informed through site-wide announcements and emergency alerts has been highly valued. It has helped reduce turnover by streamlining scheduling processes and enforcing policies for call-offs and shift pickups. The manager logbook feature allows for easy tracking of daily issues and identification of patterns.

7Shifts is not limited to specific industries or organizations; it caters to multiple locations, including restaurants, bars, and brewpubs, with different departments and job duties. Customers have praised its versatility, ease of use, lack of technical issues, and straightforward implementation process. Furthermore, the comprehensive customer service provided by 7Shifts has garnered positive feedback from users.

For end users, the benefit of using 7Shifts lies in its ability to simplify finding shift coverage. It eliminates the hassle associated with manual coordination by providing a streamlined platform where employees can easily request time off or swap shifts with their colleagues.

Overall, 7Shifts has been considered a useful tool for businesses looking to streamline their scheduling processes, enhance communication within their workforce, and ensure efficient labor management.

Lightweight and Intuitive User Interface: Many users have praised the software for its lightweight and intuitive user interface, making it easy for both management and staff to navigate. This user-friendly design allows for a pleasant user experience.

Reliable Customer Support: Users have consistently mentioned the reliable and effective customer support provided by the software. They appreciate the helpful assistance in addressing any questions or issues that arise, ensuring a smooth experience.

Easy Scheduling Process: The ease of scheduling is frequently highlighted by users as a key benefit of the software. They find the feature to be user-friendly, allowing them to set up templates and efficiently manage schedules. This simplifies the scheduling process and saves time for managers.

Lack of Training Resources: Some users have expressed the need for a greater training resource and documentation portal to expand labor management and staff training functionality. They suggest that having more comprehensive training materials would help them fully utilize the software's capabilities.

Limited Mobile App Analytics: Several users have mentioned that they would like to see more sales and labor analytics on the mobile app, rather than just on the website. They believe that having access to these metrics on-the-go would be beneficial for making informed decisions while managing their business.

Inconvenient Shift Management: A common concern raised by users is the inconvenience of not being able to change preset time frames and having to manually enter shifts. This extra step in the scheduling process has been described as time-consuming and could potentially lead to errors when entering shift details.

Based on user reviews, the most common recommendations for this software are as follows:

  1. Switch to this software - users recommend making the switch to this software, stating that it performs well and has a good cost. They believe it is a necessary and great tool for any restaurant or organization with multiple departments.

  2. Use the software for scheduling purposes - many users highly recommend using this software for scheduling, as they find it easy to use and well thought out. They suggest using it to track employee shift work and consolidate clocking, POS, and scheduling tasks.

  3. Take advantage of training and support - users suggest taking advantage of the training and tutorials provided by the software. They also recommend using the support chat for quick assistance with any issues or questions.

Overall, users find this software to be user-friendly, effective, and a good value for small businesses that need more than an excel spreadsheet for scheduling. They believe that investing time in setting up the software initially will save time in the long run.

Attribute Ratings

Reviews

(1-6 of 6)
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August 28, 2020

7 Stars for 7Shifts !

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lightweight, intuitive and pleasant user interface makes it a useful, reliable and enjoyable tool for all management and staff to use
  • Reliable and effective customer support to help address questions and issues that come up
  • Self-service onboard and implementation makes it easy to get platform set up at our multiple restaurant locations
  • Constantly innovating and responding to our evolving and complex needs
  • Effective and well-developed 3rd party integrations with POS (Toast) and HR/payroll solutions (ADP)
  • Greater training resource and documentation portal to expand labor management and staff training functionality
  • Ability to generate and request, submit forms as part of broadening capabilities with HR
  • More sales and labor analytics on the mobile app (vs. just on website)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use app interface, even for our non-techy staff.
  • Communication tools, like the messaging center.
  • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
  • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Staff can easily access fellow team members' contact info (phone & email).
  • Staff can easily enter availability or time off.
  • Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
  • Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
  • Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
  • Would be nice to add photos to post.
January 16, 2019

Affordable & Functional

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy of scheduling: allows setup templates
  • Communication with staff: an employee directly or my department
  • Affordable: offers a lot of functions without being overly priced
  • iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
  • When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling module from top to bottom
  • Manager log book
  • Customer Service
  • Integration into our POS system (Toast)
  • Communication with staff and all verticals through the app
  • Would be great if they created an ATS (applicant tracking system) would love more add ons
  • Integrate with ADP Workforce Now
  • Keep building more tech! It's great!
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