8x8 Express (discontinued)

8x8 Express is our VOIP telephone provider, including voicemail and auto attendant

• Ease of use of system
• Ease of use of website
• Cost is quite reasonable and beats business landline services

• Positive impact - pricing is right, service is easy to use.
• Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
• We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless

Grammarly, Slack, Airtable

We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.

• recorded calls
• texting
• voicemail

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Vonage Business Communications

Vonage Business Communications, Microsoft 365, ChromeOS

8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules, and other related analytics

• simple interface
• low call drops
• rule based routing

• positive impact - low call drops
• negative impact - still low visibility on KPIs

Fuze

We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing costs. 8x8 Express costs have remained stable since the initial contract was executed. The auto attendant was the next main draw (behind cost) as it let the caller decide to where the call should be directed, not the first person who answered. We discovered some sales calls were being selectively cultivated for one sales person (that's management's call, not the receptionist's discretion).

• low cost
• auto-attendant
• simple dashboard

• Helped us better manage our expenses
• We have had much less down time than with previous vendors

Comcast Business VOIP (VoiceEdge)

OMS Office Master System, Adobe Acrobat Reader DC, QuickBooks Desktop Enterprise

• We are still learning all the nuances but we miss much fewer calls.
• Transitioning calls to the appropriate person is much easier.
• Ease of use.