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8x8 Express Reviews

8 Ratings
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Score 7.4 out of 100

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Reviews (1-1 of 1)

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Luke Sullivan | TrustRadius Reviewer
August 11, 2020

8x8 - easy peasy!

Luke Sullivan
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using it in our sales department, trainers and reception area. It is an invaluable resource. We get calls throughout the day and if we don’t answer we lose sales. This enables us to connect with each call and the call forwarding option has been particularly useful so we don’t miss a beat.
  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
  • Setup is a pain.
  • Transferring numbers take a long time.
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read Luke Sullivan's full review

8x8 Express Scorecard Summary

Likelihood to Recommend (8)
7.4
Support Rating (1)
5.5

About 8x8 Express

8x8 Express is a cloud-based phone system that includes unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat. It comes pre-configured and can be set up so that a business can start making and receiving calls in less than 5 minutes. It includes a dedicated business phone number with an area code of choice, and offers features such as auto attendant, business schedule, voicemail and intelligent call routing so that you never miss a call.

A phone system can be managed with its management tool to streamline billing, user and device management hrough a single dashboard. To improve the remote working experience, users can download the 8x8 Virtual Office application to get connected and unify desktop and mobile devices on Windows, Mac, iOS, and Android.

Virtual Office not only enables call handling, it also includes 8x8's Meetings solution, that now supports any combination of dial-in audio, web connected voice or video devices, up to a maximum of 100 participants, including full in-meeting chat, content sharing and security-oriented host controls.


To find out more and access your no-obligation 30-day trial, visit https://www.8x8.com/express
Categories:  Video Conferencing,  VoIP,  Unified Communications as a Service (UCaaS)

8x8 Express Features

Has featureUnlimited calling within the US and Canada
Has featureHD video and audio conferencing
Has featureMeetings up to 100 participants
Has featureBusiness SMS
Has featurePersonalized virtual rooms
Has featureCalendar integration
Has featureG Suite integration
Has featureOutlook integration
Has featureEnterprise-grade security
Has featureMobile and desktop user apps
Has featureSingle-level auto attendant
Has featureTeam messaging
Has featureCall handling (caller ID, call forwarding, call queue, ring group)
Has featureVoicemail
Has featureFile, image, audio and video content sharing
Has featurePresence detection

8x8 Express Screenshots

8x8 Express Integrations

8x8 Express Competitors

Grasshopper, Jive, RingCentral, eReceptionist

8x8 Express Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

8x8 Express Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android