Using 8x8 for VoIP
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work …
Overview
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Recent Reviews
Popular Features
- User authentication (5)9.090%
- Answering rules (6)9.090%
- Directory of employee names (6)8.686%
- High quality audio (6)8.080%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://8x8.com/express
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
8x8 Express (discontinued) Features
Online Meetings / Events Features
- Supported: Calendar integration
Unified Communications Platform and Collaboration Features
- Supported: Team messaging
Additional Features
- Supported: Unlimited calling within the US and Canada
- Supported: HD video and audio conferencing
- Supported: Meetings up to 100 participants
- Supported: Business SMS
- Supported: Personalized virtual rooms
- Supported: G Suite integration
- Supported: Outlook integration
- Supported: Enterprise-grade security
- Supported: Mobile and desktop user apps
- Supported: Single-level auto attendant
- Supported: Call handling (caller ID, call forwarding, call queue, ring group)
- Supported: Voicemail
- Supported: File, image, audio and video content sharing
- Supported: Presence detection
8x8 Express (discontinued) Screenshots
8x8 Express (discontinued) Video
Visit https://www.8x8.com/products/express?video=NtTd8iNas3gFoLzT4VG3NW to watch 8x8 Express (discontinued) video.
8x8 Express (discontinued) Integrations
8x8 Express (discontinued) Competitors
- Grasshopper
- Jive
- RingEX
- eReceptionist
8x8 Express (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Reviewers rate Mobile app for iOS highest, with a score of 9.7.
The most common users of 8x8 Express (discontinued) are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 14, 2023
Using 8x8 for VoIP
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so we reviewed VoIP options and 8x8 had the best combination of features, usability, and price of the solutions we reviewed.
- Easy to manage via intuitive UI.
- We use Yealink phones and 8x8 configured them automatically.
- Effective real-time communication across the desktop and mobile software, and hardware (desk phones).
- We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
- Our previous VoIP provider was AT&T Collaborate. It was overly complex, overpriced and the way customer support was set up was a nightmare.
- Ooma Office, Vonage Business Communications and RingCentral
8x8 had a similar feature set but was less expensive.
December 07, 2022
The easiest way to communicate!
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.
- Texting
- Recording calls
- Using a different phone number
- Keeping track of messages
- Better voicemail
- Dropped calls
- Texting function could be easier to use
- recorded calls
- texting
- voicemail
53.33333333333333%
5.3
71.25%
7.1
50%
5.0
90%
9.0
N/A
N/A
N/A
N/A
N/A
N/A
90%
9.0
45%
4.5
- Being able to listen to phone calls when there is a discrepancy
- Keeping the honest honest by knowing we can listen to calls
- Easy to communicate internally, been very helpful and time saving
I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
December 07, 2022
Overall a good investment
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing costs. 8x8 Express costs have remained stable since the initial contract was executed. The auto attendant was the next main draw (behind cost) as it let the caller decide to where the call should be directed, not the first person who answered. We discovered some sales calls were being selectively cultivated for one sales person (that's management's call, not the receptionist's discretion).
- Keeps costs low
- Provides accountability for call management
- The administrative dashboard is fairly intuitive
- The quality of the phones is poor (we had half of the phones we purchased broke within the first two years).
- Calling customer service is painful. Anytime I must make a call, I plan on losing at least 90 minutes of my day. The reps restate and clarify EVERY sentence (gets really annoying).
- Front-line customer service agents usually do not have the skills or permissions to correct issues on the first call. Often, my issues are escalated to a Tier 2 support agent. I request callbacks between 1-3 Eastern time and I usually get calls either right at 5 PM or after closing.
- low cost
- auto-attendant
- simple dashboard
53.33333333333333%
5.3
35%
3.5
N/A
N/A
25%
2.5
N/A
N/A
80%
8.0
N/A
N/A
95%
9.5
37.5%
3.8
- Helped us better manage our expenses
- We have had much less down time than with previous vendors
- Comcast Business VOIP (VoiceEdge)
Call quality is a little better with Comcast
December 06, 2022
Advanced Voip features for a low cost per head.
Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.
- Well Priced.
- IVR
- Softphone / Hardphone support.
- Support is not the most reactive.
- GUI can be rather complicated.
- No SMS support.
- Softphone
- IVR
- Low Cost
73.33333333333333%
7.3
66.25%
6.6
100%
10.0
70%
7.0
83.33333333333334%
8.3
90%
9.0
80%
8.0
100%
10.0
75%
7.5
- Allowed quick switch to home working.
- Flexibility for users to redirect calls.
- Good reporting to see where extra capacity was needed.
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
November 29, 2022
8x8 Express rocks!
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
- So easy to use!
- Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
- Telephone services without all the fees of a landline service
- Auto attendant, offering recordings of our messages
- None, so easy for us to use
- Very responsive the one time we had a billing issue
- Ease of use of system
- Ease of use of website
- Cost is quite reasonable and beats business landline services
66.66666666666667%
6.7
87.5%
8.8
N/A
N/A
50%
5.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Positive impact - pricing is right, service is easy to use.
- Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
- We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless