Name: 8x8 Meet (discontinued)
Rating: 7.7 (9 reviews)
Author: Discontinued Products

Help Desk

Web and Video Conferencing

Customer Support

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

School Management

Education

Business Intelligence (BI)

Collaboration

Visual Collaboration

Workspace Planning

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

Corporate Wellness

Employee Engagement

Employee Monitoring

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Converged Infrastructure

Data Center Outsourcing (Europe)

Data Masking

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Security

NoSQL Databases

Office Migration and Repair

Operating Systems

SOA Governance

Single Sign-On

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Content Management

Creative Collaboration

Cross-Channel Campaign Management

Email Marketing

Gamification

Grant Management Software

Local Listing Management

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Computing Security

File Integrity Monitoring

Security

3D Modeling

Assisted Living

Equipment Rental

Jail Management

Membership Management

Military and Defense

Municipal

Nonprofit CRM

Utilities

Vertical-Specific

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8x8 Meet is a video conferencing software that is highly useful to businesses who need an efficient way to manage client and vendor meetings. Its high-quality video and audio conferencing features provide reliable and fast communication that helps users connect with each other in emergencies or other crucial scenarios. Users find the software intuitive and easy to use, with limitless flexibility in collaborating with colleagues, vendors, and customers.

The software makes it easy for users to take notes against each person on the call, improve communication, and enhance team collaboration. It also offers a recording feature that enables users to review meetings if they miss them or want to look back at the details again. With its ability to suppress notifications outside of business hours, it protects users’ time away from work. The product is cost-effective and does not require high data speed, making it accessible for daily use. 

Overall, 8x8 Meet solves business problems such as employee engagement, conflict resolution, negotiation, improved customer service and sales performance by providing additional virtual offerings. Moreover, it provides an alternative to Google Meet and other platforms while offering features that make it easier for people working remotely or from offshore locations across the globe. The software's ability to easily create links and join calls fast helps improve business communication among members, making it easy to contact other members whenever needed. Therefore, 8x8 Meet is an ideal solution for clients, employees, and contractors who are not local.

Difficult to Use: Several users have found the interface of 8x8 Meet confusing and difficult to navigate without guidance or clear instructions. Some users also mentioned occasional technical glitches with video lagging between talking, firewall conflicts, and difficulty making calls due to voice break and glitches. One user found the user interface confusing, which made it difficult to do tasks quickly. They also mentioned that customization for each employee is not what they expected.

Poor Quality Calls: Multiple users reported poor call quality on 8x8 Meet. Reviewers mentioned scratchy sound, call drops, staticky audio for all parties on the call, and unclear video image quality when more people join the group. Some reviewers also mentioned that the transcription services were not as good as competitors like Zoom.

Limited Technical Support: Several users expressed their frustration with customer support on 8x8 Meet stating that it was not efficient and a ticket resolution can take up to weeks. Users have reported limited technical support, slow UI response from support teams, no service contact number for quick help when needed, and some would like a more skilled support team available 24/7.

Ease-of-use: Users found the software's GUI to be simple and easy to use, making it the best platform to host and arrange meetings for personal and business use. The ease-of-use of the software was praised by users who found that it never lagged during video calling.

Reliability: Users appreciated that 8x8 Meet was reliable, with users reporting a near-zero percentage of call drops. The periodic updates to prevent issues were also helpful for users. They found the implementation of the software went well, with all numbers ported without major issues.

Audio and Video Quality: Users praised the audio and video quality of 8x8 Meet, making communication a lot easier. The picture optimization feature was a plus for users as it showed clear images even in low network and light conditions.

8x8 Meet was offered as a simple-to-use video conferencing and collaboration solution for businesses, that unlimited meetings and minutes. Meet has been discontinued, and is no longer available as a standalone conference solution.

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.

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8x8 Meet (discontinued)

Video Conferencing Equipment is the audiovisual hardware, including cameras, microphones, speakers, remote controls, etc., that enables video conference calls.

Video Conferencing

Likelihood to Recommend

QuickBooks Online

MiVoice Office Application Suite (Mitel Application Suite)

OfficeSuite UC

Fuze

CorelDRAW Graphics Suite

8x8 Meet 2022-05-20 12:19:51

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Service calls

Rather complex

Audio and video

Video quality

Internet connectivity

Wait time

Work from home

Phone system

Easy to join

Live stream

Real time

System allows

Allows our employees

Home

Video Conferencing Equipment

I like the ease of use as it's a program and service that I feel everyone can use. Some users are not very computer literate and can use the 8x8 Work application and the traditional desk phones with ease. It works with the Polycom handsets we have and seamlessly transfers the calls from the Work app to the handset or vice versa. I also like the training videos that 8x8 has to offer. They are a great resource that I can refer end users to in order to get the help that they need. I'm able to help people help themselves which is very important to me.

The system allows our employees to work from home and continue to be connected to the phone system.
Meetings are easy to join & establish.

Less wait time on Service calls.
Admin view is rather complex.

The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
Moves calls to other line if unanswered.

Fuze, MiVoice Office Application Suite (Mitel Application Suite), QuickBooks Online and CorelDRAW Graphics Suite

QuickBooks Online, CorelDRAW Graphics Suite, OfficeSuite UC (formerly Broadview)

8x8 Meet (discontinued)

Overview

What is 8x8 Meet (discontinued)?