TrustRadius Insights
8x8 Meet is a video conferencing software that is highly useful to businesses who need an efficient way to manage client and vendor …
Overview
What is 8x8 Meet (discontinued)?
8x8 Meet was offered as a simple-to-use video conferencing and collaboration solution for businesses, that unlimited meetings and minutes. Meet has been discontinued, and is no longer available as a standalone conference solution.
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What is 8x8 Meet (discontinued)?
8x8 Meet was offered as a simple-to-use video conferencing and collaboration solution for businesses, that unlimited meetings and minutes. Meet has been discontinued, and is no longer available as a standalone conference solution.
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Product Details
- About
- Tech Details
What is 8x8 Meet (discontinued)?
8x8 Meet was offered as a simple-to-use video conferencing and collaboration solution for businesses, that unlimited meetings and minutes. Meet has been discontinued, and is no longer available as a standalone conference solution.
8x8 Meet (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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8x8 Meet is a video conferencing software that is highly useful to businesses who need an efficient way to manage client and vendor meetings. Its high-quality video and audio conferencing features provide reliable and fast communication that helps users connect with each other in emergencies or other crucial scenarios. Users find the software intuitive and easy to use, with limitless flexibility in collaborating with colleagues, vendors, and customers.
The software makes it easy for users to take notes against each person on the call, improve communication, and enhance team collaboration. It also offers a recording feature that enables users to review meetings if they miss them or want to look back at the details again. With its ability to suppress notifications outside of business hours, it protects users’ time away from work. The product is cost-effective and does not require high data speed, making it accessible for daily use.
Overall, 8x8 Meet solves business problems such as employee engagement, conflict resolution, negotiation, improved customer service and sales performance by providing additional virtual offerings. Moreover, it provides an alternative to Google Meet and other platforms while offering features that make it easier for people working remotely or from offshore locations across the globe. The software's ability to easily create links and join calls fast helps improve business communication among members, making it easy to contact other members whenever needed. Therefore, 8x8 Meet is an ideal solution for clients, employees, and contractors who are not local.
Ease-of-use: Users found the software's GUI to be simple and easy to use, making it the best platform to host and arrange meetings for personal and business use. The ease-of-use of the software was praised by users who found that it never lagged during video calling.
Reliability: Users appreciated that 8x8 Meet was reliable, with users reporting a near-zero percentage of call drops. The periodic updates to prevent issues were also helpful for users. They found the implementation of the software went well, with all numbers ported without major issues.
Audio and Video Quality: Users praised the audio and video quality of 8x8 Meet, making communication a lot easier. The picture optimization feature was a plus for users as it showed clear images even in low network and light conditions.
Difficult to Use: Several users have found the interface of 8x8 Meet confusing and difficult to navigate without guidance or clear instructions. Some users also mentioned occasional technical glitches with video lagging between talking, firewall conflicts, and difficulty making calls due to voice break and glitches. One user found the user interface confusing, which made it difficult to do tasks quickly. They also mentioned that customization for each employee is not what they expected.
Poor Quality Calls: Multiple users reported poor call quality on 8x8 Meet. Reviewers mentioned scratchy sound, call drops, staticky audio for all parties on the call, and unclear video image quality when more people join the group. Some reviewers also mentioned that the transcription services were not as good as competitors like Zoom.
Limited Technical Support: Several users expressed their frustration with customer support on 8x8 Meet stating that it was not efficient and a ticket resolution can take up to weeks. Users have reported limited technical support, slow UI response from support teams, no service contact number for quick help when needed, and some would like a more skilled support team available 24/7.
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