9 Spokes

9 Spokes Reviews

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May 02, 2018

Nice to look at but missing a lot of apps

Verified User
Contributor in Other
Media Production Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I use 9 Spokes as a one-stop dashboard for my small business. I use 9 Spokes to see my QuickBooks, LinkedIn and other social media all in one place. I am a one-person operation right now so I would say it's being used across my whole organization. It addresses an issue with browsing several tabs at once. I see at a glance where my business stats are headed.

Pros and Cons

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

Likelihood to Recommend

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Support Rating

5
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

9 Spokes Scorecard Summary

Feature Scorecard Summary

BI Standard Reporting (1)
90%
9.0
Customizable dashboards (1)
90%
9.0
Ad-hoc Reporting (1)
70%
7.0
Drill-down analysis (1)
70%
7.0
Data Discovery and Visualization (1)
100%
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.) (1)
100%
10.0
Access Control and Security (1)
90%
9.0
Multi-User Support (named login) (1)
90%
9.0
Mobile Capabilities (2)
80%
8.0
Responsive Design for Web Access (1)
60%
6.0
Dashboard / Report / Visualization Interactivity on Mobile (1)
100%
10.0

What is 9 Spokes?

9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for companies to make the right calls to manage or grow their business.

According to the vendor, key benefits for SMEs include:

  • One smart dashboard for your cloud business apps
  • Business metrics in one place
  • Powerful insights for easier decisions
  • Recommended apps for your industry
  • Goes where you go, on any device
  • Free to use
  • Share with your advisors

9 Spokes Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Customizable dashboards

Ad-hoc Reporting Features

  • Supported: Drill-down analysis

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Integration with R or other statistical packages

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Application Program Interfaces (APIs) / Embedding Features

  • Supported: REST API
  • Supported: Javascript API

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9 Spokes Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited Kingdom
Supported LanguagesEnglish