Absorb LMS Support Reviews & Ratings 2024

Overview

What is Absorb LMS?

Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.

Recent Reviews

Absorb LMS: Hands Down the Best LMS Customer Support I have Ever Experienced

10 out of 10

April 15, 2024

Incentivized

Absorb LMS functions as our organization's platform for our healthcare professional continuing education system, PHA Online University. It …

AbsorbLMS is a solid LMS system

8 out of 10

April 15, 2024

We use Absorb LMS to provide Instructor Led and Video/On-Demand training for our external customers. We needed a public site to display …

Absorb for the upskilling win!

10 out of 10

April 12, 2024

My company needed an LMS for Content Creation for upskilling current employees and onboarding new employees. We also needed a way to house …

Absorb more with Absorb!

9 out of 10

April 12, 2024

We use Absorb LMS in multiple ways. Customer product training and certification both online and ILC courses. Internal Member upskill …

Absorb is the LMS we've been looking for!

10 out of 10

April 12, 2024

We use Absorb LMS for training our employees as well as our clients that use our product. We also host webinars and are able to deep link …

Why you need Absorb

7 out of 10

April 10, 2024

It allows are customers to learn at an advanced pace. It also allows a new revenue stream for our business. It also allows our internal …

Great tool for learning

8 out of 10

April 08, 2024

We use Absorb LMS for internal employees training (compliance, onboarding, updates). We also use it for our customers's training: we have …

Gets the job done

7 out of 10

April 08, 2024

Incentivized

was nice to have everything in one place and can track when each person completes a training session. Overall has helped make sure no …

Absorb LMS Review- Highly Recommend

10 out of 10

March 26, 2024

Absorb is our LMS platform- our one stop shop for all training & development resources & needs. We leverage the platform to onboard all …

Satisfied Customer

10 out of 10

February 29, 2024

Incentivized

The City of Roswell uses Absorb LMS for Compliance Training. This is important because it helps employees understand all the relevant …

A well-rounded system that supports all L&D needs.

9 out of 10

February 15, 2024

Incentivized

Absorb LMS in our organization is used to organize and manage the whole scope of Learning & Development. It allows us to manage our …

Absorb is a dream to work with!

10 out of 10

January 10, 2024

Incentivized

We are training learners across the housing sector to become more inclusive of 2SLGBTQIA communities. We use Absorb to reach workers …

AbsorbLMS Shines as a Well-Rounded Success!

9 out of 10

January 05, 2024

Incentivized

We use Absorb to distribute training to our internal employees, as well as to distribute product training to our client base.
Absorb is a …

Absorb LMS has been Great for Onboarding

9 out of 10

November 05, 2023

Incentivized

Absorb LMS has been great to use. Our organization uses Absorb LMS for internal and external courses about our product functionality and …

We couldn't be happier with our Absorb experience!

10 out of 10

October 19, 2023

Incentivized

Our organization uses Absorb as our volunteer learning platform. 4-H volunteers complete mandatory and elective training through Absorb …

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How Absorb LMS Differs From Its Competitors

Absorb LMS Product Features

Content Creation (Absorb Create) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)

Content creation: allows us to custom build courses with any learning objects we like. For example, implemented a pre-test into 5 courses to measure how much learners were impacted by a course after …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries) Intelligent Recommendations

Creating beautiful and useful content that can be housed in one place for all of my company's training, onboarding, research, and upskilling needs. The intelligent recommendations …

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries) Intelligent Recommendations

Absorb Create is an easy tool for course creation. It is very intuitive. And with the AI enhancements, it is easier than ever to create content. It takes minutes vs. days to …

Absorb LMS Product Features

Content Creation (Absorb Create) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Intelligent Recommendations Social Learning (Absorb Engage)

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) eCommerce

Well, it has given us a platform where we can upload our courses and content. Content creation has been made seamless and engaging. I …

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors) Intelligent Recommendations Social Learning (Absorb Engage)

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

Given us more time and accountability to make sure everyone gets the same training.

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

Simplified the development process for me significantly.

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)

We have multiple courses developed for Compliance Training, which requires ongoing reporting for all departments in the City.

The BizLibrary is …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)

Absorb Create is a dream to work with. It is intuitive and has a huge range of possibilities to ensure that our courses look and feel exactly how we envisioned them! It allows for precision in colour …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors) Social Learning (Absorb Engage)

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

Absorb Create has been very helpful in the creation of our online courses. We have to do our courses in dozens of languages and they have made the process very simple and easy to follow so that we can get our …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

We absolutely love Absorb LMS! Although I am not an Absorb LMS Create Master yet, I was excited that our account manager [...] advised me of "office hours" now being offered! I plan on attending as many of …

Incentivized

Absorb LMS Product Features

Ecosystem Integrations (Absorb APIs or Absorb Connectors) Social Learning (Absorb Engage)

The Engage module gives us a visually impactful homepage where we can easily spotlight new or recommended trainings. The Absorb LMS connection with our HRIS automatically takes care of user management so we …

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Ecosystem Integrations (Absorb APIs or Absorb Connectors) Social Learning (Absorb Engage)

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors)

We have used many of the Absorb Amplify courses and have also integrated custom created content and third-party …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Social Learning (Absorb Engage)

Automated reporting and dashboards puts our learning data at our fingertips and lets us easily pull reports when …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Social Learning (Absorb Engage)

The content creation module has helped us significantly in building quick and easy courses that cover some training needs, such as onboarding, and technical training. The …

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)

Analyze has been used to compile large amounts of data when needed given the number of employees in our corporation.

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Social Learning (Absorb Engage)

Incentivized

Absorb LMS Product Features

Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors)

Analyze is incredible. Absolutely upped our metrics and reporting game with all of our stakeholders being able to have numbers at our fingertips at any given moment. Definitely …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors)

The content libraries have helped a lot of our younger staff find training quickly and easily to fill in knowledge gaps. …

Incentivized

Absorb LMS Product Features

Content Creation (Absorb Create) Content Libraries (Absorb Amplify or 3rd Party Libraries)

Incentivized

Absorb LMS Product Features

Content Libraries (Absorb Amplify or 3rd Party Libraries) Reporting & Insights (Absorb Analyze or Absorb Amplify Direct) Ecosystem Integrations (Absorb APIs or Absorb Connectors)

Utilization of the Absorb API has made user management so simple. We're able to seamless sync with our HRIS and utilize …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Learning administration (59)
9.6
96%
Progress tracking & certifications (56)
9.2
92%
Course catalog or library (55)
9.2
92%
Learning reporting & analytics (56)
9.1
91%

Reviewer Pros & Cons

View all pros & cons

Dashboards: very cool functionality to see (in real-time) course enrollments, completions, etc. and its easy to build them in Absorb.
Character limits: some object lessons have character limits (e.g. the 'Description' box- only allows 4000 characters.

Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

Provides ways to distribute learning keys to users
Resource library needs more ways to exclude or include departments or users

Verified User

Program Manager in Marketing

Information Services Company, 11-50 employees

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Pricing

View all pricing

Absorb LMS

N/A

Unavailable

What is Absorb LMS?

Entry-level set up fee?

Setup fee required

For the latest information on pricing, visithttps://www.absorblms.com/get…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

Rise

$399

per month

What is Rise?

Rise, from Articulate Global, is a web-based system for course creation and learning, featuring a library of imagery and a collection of modular, customizable lessons on business topics relevant to every employee that can be mixed with the user's own content to develop custom courses faster.

ADP Workforce Now

N/A

Unavailable

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Features

Learning Management

Features of LMS and LCMS systems, related to designing, administering, and consuming learning content in an educational, corporate, or on-the-job context.

8.5

Avg 8.2

9.1
Course authoring
(48) Ratings
Users can develop and assemble online learning content.
9.2
Course catalog or library
(55) Ratings
Learning content is organized into a course catalog or browsable library.
9.2
Player/Portal
(55) Ratings
Students or employees can engage with content and take courses using this interface, which may be called a player or portal.
8
Learning content
(43) Ratings
The vendor offers high quality pre-made courses or assets. These may be specific to certain industries or technologies.
7.9
Mobile friendly
(41) Ratings
Students or employees can access content from mobile devices. Course authors can develop responsive learning content.
9.2
Progress tracking & certifications
(56) Ratings
The system tracks individuals’ progress on courses, scores, transcripts, certificates, etc.
8.4
Assignments
(50) Ratings
Users can assign courses/curricula to individuals or groups, with due dates.
9.2
Compliance management
(46) Ratings
Users can identify potential risks and ensure that requirements are met and that certifications are up to date.
9.6
Learning administration
(59) Ratings
Administrators can manage the content and people (students/employees, course authors, instructors, etc.) on the platform.
9.1
Learning reporting & analytics
(56) Ratings
Provides insights into course completion, engagement with learning content, etc.
6.9
Social learning
(26) Ratings
Includes features for collaboration and knowledge sharing among peers.
6.4
Gamification
(25) Ratings
Presents course material in a game-like format to increase engagement and enjoyment.
8.4
Single Sign On (SSO) Enabled Learning
(39) Ratings
Utilizes SSO technology to ease the login process for users.

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Product Details

What is Absorb LMS?

Absorb LMS helps organizations to provide employees, customers, partners, or members with the knowledge they need. The Absorb LMS interface was built to offer an easy-to-use and dynamic experience for both learners and administrators. Absorb LMS platform aims to combine the power of traditional LMS features and a core focus on user experience.

Some of its top features include:

Generative AI: Create AI Beta enables course creators to streamline the course creation process, saving the time and effort needed for research and design.

Engaging learner platform: To foster deeper learning comprehension and retention, Absorb LMS supports multimedia content formats, responsive design, social learning, and branded interfaces.

Support: 24/7/365 days support from anywhere. Plus, a Client Success Manager is also available to offer further support.

Actionable Reporting: To prove ROI for training programs with flexible reporting, including configurable admin dashboards and automated reports.

Turn-key learning content: Simplifies employee training with a ready-to-use content library. Fuels learner engagement with secure knowledge retention with expert-designed, video-based microlearning courses with Absorb Amplify.

Robust Security: Absorb successfully completed the (SOC) 2 Type 2 examination for Security and Availability. Absorb also maintains the LMS compliance standards for data security and privacy protection (GDPR).

Modern mobile-app: Leaners can train offline, then course progress automatically syncs when internet connection is restored. Available to iOS and Android devices.

In-the-flow learning: Absorb Infuse enables the user to integrate training into native systems and applications learners are already using - embedding training directing into existing workflows.

Absorb LMS Features

Learning Management Features

Supported: Course authoring
Supported: Course catalog or library
Supported: Player/Portal
Supported: Learning content
Supported: Mobile friendly
Supported: Progress tracking & certifications
Supported: Assignments
Supported: Compliance management
Supported: Learning administration
Supported: Learning reporting & analytics
Supported: eLearning
Supported: Assessments
Supported: Live online learning
Supported: In-person learning
Supported: Micro-learning
Supported: Video learning
Supported: eCommerce
Supported: AICC-compliant
Supported: SCORM-compliant
Supported: Tin Can (xAPI) compliant
Supported: Social learning
Supported: Gamification
Supported: GDPR Compliant Learning
Supported: Single Sign On (SSO) Enabled Learning

Additional Features

Supported: Generative AI

Absorb LMS Screenshots

Screenshot of the course creation workflow, that offer a diverse set of formats, including instructional videos, quizzes, and assessments.

Screenshot of Absorb's course details page, accessible from the course catalog dashboard, used to give learners an understanding of the course material.

Screenshot of learners' progress insights, used to make data-driven decisions with the reporting capabilities of Absorb LMS.

Screenshot of course creation with Create AI Beta.

Absorb LMS Videos

The Absorb LMS showcase portal is where the learner experience can be seen firsthand.

Absorb LMS delivers for customers in healthcare, retail, restaurants, and manufacturing by providing flexible learning, extensive customization, and reporting and analytics.

Absorb LMS's smart administration aims to automate processes for maximum efficiency and is customizable to fit unique needs and schedule.

Absorb LMS Integrations

Absorb LMS Competitors

Absorb LMS Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Supported Countries	Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Portugal, Puerto Rico, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Venezuela
Supported Languages	Arabic, Chinese, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese.

Absorb LMS Downloadables

Frequently Asked Questions

Litmos, Docebo Learning Platform, and Adobe Learning Manager are common alternatives for Absorb LMS.

Reviewers rate Learning administration highest, with a score of 9.6.

The most common users of Absorb LMS are from Mid-sized Companies (51-1,000 employees).

Absorb LMS Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	5%
Mid-Size Companies (51-500 employees)	25%
Enterprises (more than 500 employees)	70%

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Comparisons

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Reviews and Ratings

(105)

Attribute Ratings

Reviews

(1-25 of 50)

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April 15, 2024

Absorb LMS: Hands Down the Best LMS Customer Support I have Ever Experienced

Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Because our two CSMs that we have had (Olivia and Olga) are absolutely fantastic on answering all of our questions in a timely and professional manner. I also appreciate them taking the time to meet with me monthly to check in on new features Absorb is coming out with and any support needs we have. It is seriously the best part about working with Absorb.

April 15, 2024

AbsorbLMS is a solid LMS system

Verified User

Program Manager in Marketing

Information Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Support Rating

April 12, 2024

Absorb for the upskilling win!

Verified User

Manager in Human Resources

Financial Services Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

The support staff at Absorb are the friendliest, most knowledgeable, and quick to respond that I have every experienced at a company. I don't look forward to having issues, but I do look forward to interacting with them always. They are so knowledgable about the platform and are actually excited about the things they are teaching or helping with.

April 12, 2024

Absorb more with Absorb!

Verified User

Administrator in Human Resources

Construction Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Our current Absorb Customer Service Manager is wonderful. He is quick to respond, thorough in his investigation of resolving any issues we might be having, and delightful to work with. I really appreciate that he is willing to hop on a call to walk through things with us or at the very least send us a video showing how to accomplish what we are trying to do.

April 12, 2024

Absorb is the LMS we've been looking for!

Jessica Webb

Instructional Design Lead

Solventum (Hospital & Health Care, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

The implementation was great and everyone was very helpful. They also have a great support library. I felt like the reponse rate for our main contact was very delayed at times though.

April 10, 2024

Why you need Absorb

Verified User

Administrator in Corporate

Airlines/Aviation Company, 51-200 employees

Score 7 out of 10

Vetted Review

Verified User

Support Rating

I always call support LOL.... They always have an answer or point me in the direction of the right person. Over the phone and on email..I can probably count over 10 questions that I have asked regarding any scenario and the answers are always very detailed and useful to me.

April 08, 2024

Great tool for learning

Verified User

Administrator in Other

Internet Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Support Rating

April 08, 2024

Gets the job done

Verified User

Consultant in Human Resources

Staffing & Recruiting Company, 51-200 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

They get back to you in a timely manner and usually have the answer to your questions. Sometimes the issues are ambiguous about timing that people access training materials etc. Tech issues.

March 26, 2024

Absorb LMS Review- Highly Recommend

Nikki Thompson

Training & Development Sr. Manager

Code Consultants Inc (Mechanical Or Industrial Engineering, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Exceptional! There are plenty of tools and resources available to help. Along with staff ready to guide you in the right direction.

February 29, 2024

Satisfied Customer

Maggie Menkus

Education Coordinator

City of Roswell (Government Administration, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Absorb Academy is pretty hard to use, as there is SO much to read to track down a specific issue.

The shared Help Desk is stressful, because I am not good at sharing.

February 15, 2024

A well-rounded system that supports all L&D needs.

Vera Schuurmans

L&D Manager

Vascobelo (Hospitality, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Whenever I have questions, they get back to me on the same day within a couple of hours and always help me solve the issue.

January 10, 2024

Absorb is a dream to work with!

Verified User

Manager in Professional Services

Civic & Social Organization Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I know the support team is hard at work! We are currently dealing with a confusing issue where our buttons don't connect to the pages we assign them, and they have been looking into this for a number of weeks. I hope they will unravel the issue soon so we can role out our modules!

January 05, 2024

AbsorbLMS Shines as a Well-Rounded Success!

Julia Reed

Learning & Development Manager

ImagineSoftware (Computer Software, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Absorb's support team has always responded to inquiries quickly and has been extremely friendly. Occasionally, our front-line support rep misunderstands the question wildly or provides feedback that is unhelpful. This is particularly true when it appears that problem is a result of a bug, rather than us using the LMS incorrectly. (We do not pay for the escalated/additional support.)

October 19, 2023

We couldn't be happier with our Absorb experience!

Megan Burnside-Poitras

Volunteer & Database Manager

4-H Ontario (Non-profit Organization Management, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Our client management from all Absorb employees at various levels of integration and support has been fantastic. Absorb employees are responsive, knowledgeable, and pleasant to engage with.

October 10, 2023

Competency Based Digital Learning

Michael Wiedecker

Training and Competency Manager

Hitachi Rail Honolulu (Transportation/Trucking/Railroad, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Fantastic support. Very responsive and professional.

October 09, 2023

Absorb LMS is a Win!

Verified User

Professional in Corporate

Management Consulting Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

They have always responded quickly around the clock, 24/7. It has the best customer service team of any LMS we have looked at or used in the past. The platform is not perfect of course, but the customer service is very close to perfect. That has been very helpful for us and the team.

October 02, 2023

Absorb LMS for Beginners

Verified User

Employee in Other

Health, Wellness and Fitness Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

From the very beginning with onboarding, training, and implementation the Absorb Team has been superb.

September 12, 2023

Engagement at the highest level! Fun and user-friendly!!

Cat Coyle

Document and Process Manager

Peaden AC Plumbing Electrical (Consumer Services, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The Absorb LMS Support Staff is GREAT! 5 Stars all day long! They respond to open tickets quickly, help resolve any issues and always make sure we are satisfied before closing the ticket!

August 18, 2023

Absorb LMS is a clean, intuitive, yet POWERFUL LMS.

Kenny Lentine

Sr Employee Development Analyst

The Chamberlain Group (Consumer Goods, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The support team has always been responsive and on top of any issues that might have come up. Generally, they solve the issue very quickly and respond back with the solutions. Our client support staff has been very knowledgeable in helping us get the most out of the LMS features and are great at communicating the new features and showing us how they can work.

July 25, 2023

Absorb LMS is great!

Verified User

Professional in Human Resources

Consumer Goods Company, 5001-10,000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Our rep. is very responsive and attentive as our account rep. Whenever we have a question, he collaborates with us to understand the issue and brainstorm solutions together. He treats us with respect in every interaction. I have also used the library of support resources - they are short articles that help me to understand the functionality of the tool and determine a way forward.

July 17, 2023

Great tool for training.

Verified User

Supervisor in Human Resources

Automotive Company, 501-1000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I always have good support from my client success manager and support team.

July 10, 2023

Positive Experience with Absorb

Marie Franklin

Manager in Other

Potter Electric Signal (Public Safety, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Absorb has a very quick response time and always works to find creative solutions to any unique requests that we may have.

May 31, 2023

Absorb has been an excellent LMS software.

Verified User

Employee in Human Resources

Financial Services Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The support we receive from our CSM, Jason May, has been outstanding. He is prompt with his replies with clear and concise content. General support has also been helpful to resolve any issues.

May 26, 2023

Successful first LMS for our Company

Marie Graichen

Manager, Talent Management & Development

Rochester Electronics (Semiconductors, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Absorb help desk has many resources available to help troubleshoot problems. The implementation manager was very helpful and supportive as we were setting up the LMS. Our account manager is more focused on billing and sales, and not able to provide technical support, so for that, we go through Absorb's Help Center. Absorb Academy, (accessed through the Help Center), is a great learning resource to become familiar with the platform. There is also an "Ideas Portal" for requests from administrators for how to improve the LMS.

April 25, 2023