I vetted Arcada as a tool for our outbound Customer Success Team to use instead of RingCentral. It was very easy to set up, and easy to …
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Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.
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I vetted Arcada as a tool for our outbound Customer Success Team to use instead of RingCentral. It was very easy to set up, and easy to implement with a team of mostly trainees. We rarely had any issues with the software. We were able to connect with our users, and take notes in our CRM very seamlessly. We really enjoyed using it.
- Simple Setup.
- Great Support Team.
- Never dropped calls.
- Lacked the level of integrations we needed with other software.
- That's it. It was great otherwise.
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.