Name: Accela Civic Applications
Rating: 7 (1 reviews)
Author: Accela

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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Based on user reviews, the following recommendations have been made for Accela:

1. Map out current business processes and understand requirements before implementing Accela. This will ensure that the system can effectively meet the specific needs of the organization.

2. Validate requirements against best practices before moving forward with Accela. This helps align processes with industry standards and optimize the functionality of the system.

3. Minimize customization for any system, including Accela. Leveraging existing features and capabilities simplifies maintenance and reduces potential issues in the long run.

Accela Civic Applications has proven to be an invaluable tool for various businesses and organizations in solving a range of critical business problems. With its customer-facing UI, the software has significantly improved labor efficiencies during peak licensing periods by reducing the need for temporary staff and overtime. Customers have praised Accela for its ability to provide electronic licensing status updates, eliminating the need for time-consuming inspections. This feature has resolved a major issue in the licensing process, streamlining operations and saving valuable time.

The reporting capabilities and audit trails offered by Accela have greatly benefited billing departments, allowing them to effectively manage processes and streamline operations. The software has also proven to be highly effective in solving the building permit process and serving as a reliable tool for basic record keeping. Its user-friendly interface makes it easy to teach and upgrade, enhancing usability across different teams and departments. Additionally, Accela has facilitated the rollout of administration payroll, providing adaptable solutions that meet the specific needs of payroll staff.

Beyond these internal benefits, Accela has also had a positive impact on environmental sustainability. By enabling the utilization of natural resources like solar power through solar-powered water heaters and cookers, the software promotes the adoption of more eco-friendly practices. Furthermore, Accela has proved particularly valuable in conducting health inspections, allowing users to efficiently write up reports for inspections conducted at various establishments. Lastly, thanks to its ability to create a single point for regional business licensing, Accela has made it possible for customers to obtain necessary licenses from multiple agencies through one convenient portal, providing a seamless one-stop shop experience.

Overall, Accela Civic Applications offers versatile solutions that address key business challenges across various sectors, providing valuable tools for improving operational efficiency, streamlining processes, promoting sustainability efforts, and enhancing customer experiences.

Challenging Integration and Development Process: Some users have found the integration and development process of Accela Civic Applications to be challenging and difficult. They have faced obstacles in seamlessly integrating the software into their existing systems, leading to frustration and inefficiencies.

Limited Data Import Functionality: Several reviewers have expressed dissatisfaction with the limited data import functionality of Accela Civic Applications. Users have reported that there is no way to import data into a spreadsheet for tracking purposes, making it difficult to effectively manage and analyze their data.

Lack of Search Functionality based on Address or Inspector Name: One common complaint among users is the lack of search functionality based on address or inspector name in Accela Civic Applications. Reviewers have mentioned that they can only search by complaint number, which not everyone holds onto, resulting in inconvenience and time wasted searching for specific information.

Customization of processes and workflows: Several users have praised Accela's customization capabilities, allowing them to tailor their processes and workflows according to their specific needs. This flexibility has been highly valued by reviewers who appreciate the ability to enter complaints and associated information in a clear and concise manner.

Upload pictures and follow cases: Many reviewers have highlighted Accela's feature that enables users to upload pictures and add themselves as followers on various cases. This functionality has proven valuable in keeping users updated on the progress of their cases, ensuring effective communication within the platform.

Storage of documents for easy retrieval: The program's ability to store all documents for easy retrieval has received positive feedback from multiple reviewers. Users appreciate the convenience of accessing necessary documents whenever needed, enhancing efficiency in their workflow.


Accela, headquartered in San Ramon, provides a platform of SaaS solutions that aim to empower state and local governments to build thriving communities, attract and grow businesses, and protect citizens. From planning, building, licensing and permitting, to asset and service request management, finance, and environmental health, Accela's SaaS offerings are presented as a solution for small and medium governments that enables small agencies to use the same software as big cities.

Essentials

Free Plan

Lite

Plus

Premium

Accela Civic Applications

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Accela Civic Applications

Overview

What is Accela Civic Applications?