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Accela Civic Applications has proven to be an invaluable tool for various businesses and organizations in solving a range of critical …
Overview
What is Accela Civic Applications?
Accela, headquartered in San Ramon, provides a platform of SaaS solutions that aim to empower state and local governments to build thriving communities, attract and grow businesses, and protect citizens. From planning, building, licensing and permitting, to asset and service…
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What is Accela Civic Applications?
Accela, headquartered in San Ramon, provides a platform of SaaS solutions that aim to empower state and local governments to build thriving communities, attract and grow businesses, and protect citizens. From planning, building, licensing and permitting, to asset and service request management,…
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Product Details
- About
- Tech Details
What is Accela Civic Applications?
Accela's Civic Applications suite is a solution for governments, including applications supporting:
COVID-19 Response
COVID-19 Response
Speeds the time to review and issue permits and get to a Certificate of Occupancy, to help communities grow and prosper.
Building
Speeds the time to review and issue permits and get to a Certificate of Occupancy, to help communities grow and prosper.
Planning
Automates and tracks plan reviews, zone variance requests, and code enforcement to improve citizen satisfaction.
Fire Prevention
Modernizes mobile fire inspections, permit processing and provides public access to pay fees and submit applications online so fire departments can streamline operations.
Cannabis Regulation
Navigate regulatory nuances with a cannabis regulation software solution that responds and grows with you.
Alcoholic Beverage Control
Simplifies and speeds the processes of alcohol license application, review, issuance, inspection and enforcement.
Business Licensing
Serve business customers better with fast, responsive business licensing
Occupational Licensing
Improve occupational licensing with online access and fast response times
Environmental Health
Experience a modern approach to health department inspections and permitting.
Short-term Rental Registration
A solution to automate the short-term rental registration process in a community to protect citizens, increase revenues and expand tourism.
Service Request Management
Provides a front end for citizens to submit requests, and manages those requests through to resolution.
Accela Civic Applications Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Accela Civic Applications has proven to be an invaluable tool for various businesses and organizations in solving a range of critical business problems. With its customer-facing UI, the software has significantly improved labor efficiencies during peak licensing periods by reducing the need for temporary staff and overtime. Customers have praised Accela for its ability to provide electronic licensing status updates, eliminating the need for time-consuming inspections. This feature has resolved a major issue in the licensing process, streamlining operations and saving valuable time.
The reporting capabilities and audit trails offered by Accela have greatly benefited billing departments, allowing them to effectively manage processes and streamline operations. The software has also proven to be highly effective in solving the building permit process and serving as a reliable tool for basic record keeping. Its user-friendly interface makes it easy to teach and upgrade, enhancing usability across different teams and departments. Additionally, Accela has facilitated the rollout of administration payroll, providing adaptable solutions that meet the specific needs of payroll staff.
Beyond these internal benefits, Accela has also had a positive impact on environmental sustainability. By enabling the utilization of natural resources like solar power through solar-powered water heaters and cookers, the software promotes the adoption of more eco-friendly practices. Furthermore, Accela has proved particularly valuable in conducting health inspections, allowing users to efficiently write up reports for inspections conducted at various establishments. Lastly, thanks to its ability to create a single point for regional business licensing, Accela has made it possible for customers to obtain necessary licenses from multiple agencies through one convenient portal, providing a seamless one-stop shop experience.
Overall, Accela Civic Applications offers versatile solutions that address key business challenges across various sectors, providing valuable tools for improving operational efficiency, streamlining processes, promoting sustainability efforts, and enhancing customer experiences.
Customization of processes and workflows: Several users have praised Accela's customization capabilities, allowing them to tailor their processes and workflows according to their specific needs. This flexibility has been highly valued by reviewers who appreciate the ability to enter complaints and associated information in a clear and concise manner.
Upload pictures and follow cases: Many reviewers have highlighted Accela's feature that enables users to upload pictures and add themselves as followers on various cases. This functionality has proven valuable in keeping users updated on the progress of their cases, ensuring effective communication within the platform.
Storage of documents for easy retrieval: The program's ability to store all documents for easy retrieval has received positive feedback from multiple reviewers. Users appreciate the convenience of accessing necessary documents whenever needed, enhancing efficiency in their workflow.
Challenging Integration and Development Process: Some users have found the integration and development process of Accela Civic Applications to be challenging and difficult. They have faced obstacles in seamlessly integrating the software into their existing systems, leading to frustration and inefficiencies.
Limited Data Import Functionality: Several reviewers have expressed dissatisfaction with the limited data import functionality of Accela Civic Applications. Users have reported that there is no way to import data into a spreadsheet for tracking purposes, making it difficult to effectively manage and analyze their data.
Lack of Search Functionality based on Address or Inspector Name: One common complaint among users is the lack of search functionality based on address or inspector name in Accela Civic Applications. Reviewers have mentioned that they can only search by complaint number, which not everyone holds onto, resulting in inconvenience and time wasted searching for specific information.
Based on user reviews, the following recommendations have been made for Accela:
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Map out current business processes and understand requirements before implementing Accela. This will ensure that the system can effectively meet the specific needs of the organization.
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Validate requirements against best practices before moving forward with Accela. This helps align processes with industry standards and optimize the functionality of the system.
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Minimize customization for any system, including Accela. Leveraging existing features and capabilities simplifies maintenance and reduces potential issues in the long run.