Accelo Reviews

17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
April 22, 2020
Charles Fashana, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it).
Read Charles Fashana, MBA's full review
January 18, 2020
Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
I give a five because sometimes it's excellent and fast, but other times I have to follow up after days of not hearing anything. Then you're switched between agents trying to figure out the problem. Many of them don't look through the entire list of communications, so you either have to explain it all again, or you find yourself doing the same testing you just did with a previous agent.
Read this authenticated review
February 18, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
Support was not always easy to reach, and I believe we had to pay extra for certain support.
Read this authenticated review

What is Accelo?

Accelo is built for Service Businesses. A professional services business system designed to make it easy to manage all client work, from prospect to payment, and everything in between. Accelo lets users run their entire business in the cloud. It is presented as a Service Operations Automation software that allows users to connect all the moving parts of a business in one cloud-based platform.

Accelo has features like automatic email capture, automated time sheets, custom reporting, and intelligent business processes that alert users if things are going off track, and it can forecast the future to monitor revenue growth.

Accelo Features

Additional Features
Has featureUtilization Dashboard
Has featureProfitability Dashboard
Has featureClient portal
Has featureCollaborative Inbox

Accelo Screenshots

Accelo Video

Experience Accelo in 2 minutes

Accelo Downloadables

Accelo Integrations

Accelo Competitors

Accelo Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Projects (Per Month on Annual Contract)$39per user
Sales (Per Month on Annual Contract)$39per user
Retainers (Per Month on Annual Contract)$39per user
Service (Per Month on Annual Contract)$39per user
ServOps (Per Month on Annual Contract)$79per user

ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

Accelo Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Forum/Community

Accelo Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English

Frequently Asked Questions

What is Accelo's best feature?

Reviewers rate Support Rating highest, with a score of 7.4.

Who uses Accelo?

The most common users of Accelo are from Small Businesses and the Marketing & Advertising industry.