Name: accesso Siriusware
Rating: 7 (5 reviews)
Author: Accesso

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Feature Management

Java Technologies

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Generative AI

Enterprise Search

Enterprise

Accounting

Financial Research

Payment Hubs

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Block Storage

Cloud Storage

Configuration Management

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

MLOps

Mobile Data Security

Network Performance Monitoring

Network Security

Office Migration and Repair

SOA Governance

Server Virtualization

Single Sign-On

Storage as a Service (STaaS)

Virtual Data Room

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Email Marketing

Event Management

Grant Management Software

Marketing Automation

Native Advertising

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Conversation Intelligence

Customer Onboarding

Customer Relationship Management (CRM)

Sales

Cloud Computing Security

Video Surveillance

Security

Assisted Living

Dealer Management

Fleet Management

Insurance Claims Management

Insurance Underwriting and Rating

Jail Management

Military and Defense

Multiple Listing Service (MLS)

Plagiarism Checker

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Siriusware has become an invaluable tool for users in the event and retail industries. With its capability to handle billing and product fulfillment, users are able to efficiently complete necessary tasks once customers have signed off on their events. Additionally, Siriusware serves as both web store operation software and a main data collection software for users, providing them with a comprehensive solution for managing their businesses.

Users rely on Siriusware as their primary point-of-sale system for various transactions such as activity passes and retail store purchases. Despite its robust functionality, the software is known for its user-friendly interface, making it easy for users to navigate and understand. Once users have mastered its functions, they are able to process quick and efficient sales, which enhances the overall customer experience.

One of the standout features of Siriusware is its ability to facilitate ticket sales, redemptions, revenue recognition, and season pass administration. Users have found that Siriusware partially solves the ticketing problem by streamlining these processes. Moreover, it supports record-keeping of guest visits, storage of member and donor information, ticket and membership sales, and group visit reservations. This comprehensive range of features allows users to effectively manage their operations while ensuring a seamless experience for their customers.

Furthermore, Siriusware has enabled users to transition to electronic selling, eliminating the need for manual paperwork and reducing errors associated with traditional methods. It also provides the capability to track and upgrade memberships, including employee membership sales. Another significant benefit of Siriusware is its ability to run credit cards offline when internet access is not available, particularly valuable for outdoor events.

The software's versatility is further demonstrated by its ability to segment users and attendees based on specific services or events. Users can effortlessly categorize customers into different groups for targeted marketing campaigns or tailored service offerings. Furthermore, Siriusware meets EMV requirements in the US and seamlessly integrates web and in-house POS systems.

Overall, Siriusware has proven itself as an essential tool across various properties and departments within organizations. From guest services to registration and reporting for programs and events, users have found that Siriusware effectively meets their needs, enhances efficiency, and improves the overall customer experience.

User-Friendly Interface: Many users have found it easy to post products to the correct account and create new accounts and invoices. This suggests that the interface is user-friendly and intuitive once users become familiar with it.

Flexible and Customizable: The system provides adaptability and customization opportunities, which many reviewers appreciate. This indicates that the software can be tailored to specific business needs and preferences.

Efficient Performance: Users have mentioned that the software is typically fast, which is crucial for organizations with a high volume of users relying on it. This implies that the software can efficiently handle a large number of users.

Long loading times and frequent crashes: Users have experienced long loading times and frequent crashes, which have hindered their productivity. Several users have reported this issue, causing frustration and delays in their work.

New products not functioning properly: Some users have reported issues with new products not functioning properly, leading to inefficiencies in their work. This problem has been mentioned by multiple reviewers, impacting the overall performance of the system.

Difficulties accessing and retrieving information: Users have faced difficulties in efficiently accessing and retrieving information, resulting in lost sales and tedious record deduplication. Multiple users have expressed frustration with this issue, highlighting the need for improvement in data accessibility and retrieval processes.

Based on user reviews, the following recommendations for Siriusware are common:

- It is recommended to have a dedicated employee or team to manage Siriusware and handle customer service. Users suggest that having someone solely responsible for managing the software and addressing customer inquiries can greatly improve efficiency and ensure timely support.

- Reviewers advise building a good relationship with the Siriusware Salespoint developers. This recommendation aims to facilitate effective communication and collaboration, enabling better customization and resolving any issues that may arise.

- Users emphasize the importance of fully assessing specific needs before purchasing Siriusware and thoroughly vetting the software. This step ensures that the software aligns well with their needs and avoids any potential compatibility issues or limitations.

Overall, users generally find Siriusware to be a good option as long as it meets their specific requirements. However, they caution that adjustments might be necessary to fully optimize its functionality. Additionally, some users mention that while Siriusware offers excellent multi-platform capabilities and is expanding, they may have limited resources when it comes to developing new ideas.

Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.

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accesso Siriusware

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Likelihood to Recommend

Accesso

Raiser's Edge, legacy

Blackbaud Luminate Online

Membership Operations Manager

Siriusware Salespoint Solutions 2016-09-02 08:11:30

Connected Business

Microsoft 365

Batch

Siriusware Salespoint Solutions 2017-11-04 10:12:15

VMware vSphere

MIP Fund Accounting

ShopKeep

Veeam Data Platform

vSphere Data Protection Advanced (discontinued)

Aloha Cloud

Siriusware Salespoint Solutions 2017-08-23 01:49:37

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Point of Sale Systems

We use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.

It's convenient for the staff on sometimes remote properties.
We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts.
As long as it is set up well on the backend, it is easy to understand and make said sales.

The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
It is not especially intuitive to use, in my opinion.

Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
Must have wifi. In our remote properties this can be problematic.
A lot of training seems to be needed for accurate use by the end user.

Siriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.

Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
Able to pull membership information and sell new memberships if needed.

The interface is not super intuitive so it took me a significant period of time to learn how to use and it is difficult to train people quickly.
Some of the features cut out or disappear when using Siriusware on the tablet which can make completing transactions difficult.
You can send an email receipt when you are not connected to the internet. I wish there was a way it would store the email and then you could batch send the receipts when back on wifi.

It has allowed us to look at our total revenue more easily and figure out where we are falling short.
We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.

It is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.

Some support agents are helpful
Basic front end is good
Up-time is good

Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!

It has been MUCH more expensive than we were initially told.
We have not had it long enough to return much on our investment. We are in the second year.
Lots of upkeep and work. Adds more workload to IT and management staff. This would be true of any new POS install, but every issue seems more difficult to resolve (and more like a fight) with SW.

Abila MIP Fund Accounting, Veeam Backup & Replication, VMware vSphere Data Protection Advanced

accesso Siriusware

Overview

What is accesso Siriusware?