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accesso Siriusware

accesso Siriusware

Overview

What is accesso Siriusware?

Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.

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Learn from top reviewers

A first look at Siriusware

Rating: 6 out of 10
November 7, 2017
IncentivizedVetted ReviewVerified User
Siriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.
Continue reading
Verified user
Program Manager
accesso Siriusware2 years of experience

Siriusware has some serious issues. Not a first choice for POS or E-Commerce

Rating: 1 out of 10
August 23, 2017
IncentivizedVetted ReviewVerified User
It is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.
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Verified user
Consultant
accesso Siriusware2 years of experience

A review of Siriusware

Rating: 4 out of 10
September 2, 2016
IncentivizedVetted ReviewVerified User
We use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the vario...
Continue reading
Amy Barker, bCRE
Professional - Other
Membership Operations Manager
The Trustees
accesso Siriusware1 year of experience
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Awards

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Pricing

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accesso Siriusware

accesso Siriusware

N/A
Unavailable

What is accesso Siriusware?

Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Shopify

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Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Details

What is accesso Siriusware?

accesso Siriusware Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Siriusware has become an invaluable tool for users in the event and retail industries. With its capability to handle billing and product fulfillment, users are able to efficiently complete necessary tasks once customers have signed off on their events. Additionally, Siriusware serves as both web store operation software and a main data collection software for users, providing them with a comprehensive solution for managing their businesses.

Users rely on Siriusware as their primary point-of-sale system for various transactions such as activity passes and retail store purchases. Despite its robust functionality, the software is known for its user-friendly interface, making it easy for users to navigate and understand. Once users have mastered its functions, they are able to process quick and efficient sales, which enhances the overall customer experience.

One of the standout features of Siriusware is its ability to facilitate ticket sales, redemptions, revenue recognition, and season pass administration. Users have found that Siriusware partially solves the ticketing problem by streamlining these processes. Moreover, it supports record-keeping of guest visits, storage of member and donor information, ticket and membership sales, and group visit reservations. This comprehensive range of features allows users to effectively manage their operations while ensuring a seamless experience for their customers.

Furthermore, Siriusware has enabled users to transition to electronic selling, eliminating the need for manual paperwork and reducing errors associated with traditional methods. It also provides the capability to track and upgrade memberships, including employee membership sales. Another significant benefit of Siriusware is its ability to run credit cards offline when internet access is not available, particularly valuable for outdoor events.

The software's versatility is further demonstrated by its ability to segment users and attendees based on specific services or events. Users can effortlessly categorize customers into different groups for targeted marketing campaigns or tailored service offerings. Furthermore, Siriusware meets EMV requirements in the US and seamlessly integrates web and in-house POS systems.

Overall, Siriusware has proven itself as an essential tool across various properties and departments within organizations. From guest services to registration and reporting for programs and events, users have found that Siriusware effectively meets their needs, enhances efficiency, and improves the overall customer experience.

User-Friendly Interface: Many users have found it easy to post products to the correct account and create new accounts and invoices. This suggests that the interface is user-friendly and intuitive once users become familiar with it.

Flexible and Customizable: The system provides adaptability and customization opportunities, which many reviewers appreciate. This indicates that the software can be tailored to specific business needs and preferences.

Efficient Performance: Users have mentioned that the software is typically fast, which is crucial for organizations with a high volume of users relying on it. This implies that the software can efficiently handle a large number of users.

Long loading times and frequent crashes: Users have experienced long loading times and frequent crashes, which have hindered their productivity. Several users have reported this issue, causing frustration and delays in their work.

New products not functioning properly: Some users have reported issues with new products not functioning properly, leading to inefficiencies in their work. This problem has been mentioned by multiple reviewers, impacting the overall performance of the system.

Difficulties accessing and retrieving information: Users have faced difficulties in efficiently accessing and retrieving information, resulting in lost sales and tedious record deduplication. Multiple users have expressed frustration with this issue, highlighting the need for improvement in data accessibility and retrieval processes.

Based on user reviews, the following recommendations for Siriusware are common:

  • It is recommended to have a dedicated employee or team to manage Siriusware and handle customer service. Users suggest that having someone solely responsible for managing the software and addressing customer inquiries can greatly improve efficiency and ensure timely support.

  • Reviewers advise building a good relationship with the Siriusware Salespoint developers. This recommendation aims to facilitate effective communication and collaboration, enabling better customization and resolving any issues that may arise.

  • Users emphasize the importance of fully assessing specific needs before purchasing Siriusware and thoroughly vetting the software. This step ensures that the software aligns well with their needs and avoids any potential compatibility issues or limitations.

Overall, users generally find Siriusware to be a good option as long as it meets their specific requirements. However, they caution that adjustments might be necessary to fully optimize its functionality. Additionally, some users mention that while Siriusware offers excellent multi-platform capabilities and is expanding, they may have limited resources when it comes to developing new ideas.

Reviews

(1-3 of 3)
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A first look at Siriusware

Rating: 6 out of 10
Incentivized
November 07, 2017
Verified User
Vetted Review
Verified User
accesso Siriusware
2 years of experience
Use Cases and Deployment Scope
Siriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.
Pros and Cons
  • Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
  • Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
  • With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
  • Able to pull membership information and sell new memberships if needed.
Likelihood to Recommend
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
Return on Investment
  • It has allowed us to look at our total revenue more easily and figure out where we are falling short.
  • We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
  • It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.
Other Software Used

Siriusware has some serious issues. Not a first choice for POS or E-Commerce

Rating: 1 out of 10
Incentivized
August 23, 2017
Verified User
Vetted Review
Verified User
accesso Siriusware
2 years of experience
Use Cases and Deployment Scope
It is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.
Pros and Cons
  • Some support agents are helpful
  • Basic front end is good
  • Up-time is good
Likelihood to Recommend
The software basically works. But requested modifications and fixes have been very slow to come. And then the updates to fix issues have caused other problems (often worse).
Return on Investment
  • It has been MUCH more expensive than we were initially told.
  • We have not had it long enough to return much on our investment. We are in the second year.
  • Lots of upkeep and work. Adds more workload to IT and management staff. This would be true of any new POS install, but every issue seems more difficult to resolve (and more like a fight) with SW.
Alternatives Considered
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.
Other Software Used

A review of Siriusware

Rating: 4 out of 10
Incentivized
September 02, 2016
AB
Amy Barker, bCRE
Membership Operations Manager
The Trustees (Non-Profit Organization Management, 201-500 employees)
Vetted Review
Verified User
accesso Siriusware
1 year of experience
View profile
Use Cases and Deployment Scope
We use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.
Pros and Cons
  • It's convenient for the staff on sometimes remote properties.
  • We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts.
  • As long as it is set up well on the backend, it is easy to understand and make said sales.
Likelihood to Recommend
To be honest, I am really not a fan. I feel that there are other systems we could have used that would have integrated better. I really dislike having to work with a third party to have a connector made, had we been able to export gift information directly from Siriusware directly to csv, a lot of the middle man mess would have been avoided. Unfortunately, there is no option to export gift and constituent information to csv, or so we have been told. This makes integration with accounting software difficult as well, making reconciliation difficult for our finance team.
Return on Investment
  • Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
  • Must have wifi. In our remote properties this can be problematic.
  • A lot of training seems to be needed for accurate use by the end user.
Alternatives Considered
I had no input or choice. If I had I would have found a solution that integrated better with the systems we had in place already.
Other Software Used
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