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Accruent Maintenance Connection

Accruent Maintenance Connection


What is Accruent Maintenance Connection?

Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.

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What is Accruent Maintenance Connection?

Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.

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Product Details

What is Accruent Maintenance Connection?

Accruent Maintenance Connection Videos

Maintenance Connection Demo Series | MC Express
LifeSouth | Accruent Case Study | Maintenance Connection

Accruent Maintenance Connection Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Attribute Ratings


(1-3 of 3)
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Timothy Yaeger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it in the maintenance department for PMs, POs, and Work Orders submitted from the plant floor, safety, quality, asset management, planning, and scheduling, etc. It has streamlined our PM program and has helped save dollars by identifying gaps in our PM program. I use the Purchase order module to issue POs directly to my contractors without making a phone call. I use it to keep track of budgets throughout the year.
  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
  • The work schedules are fixed so floating schedules cannot be used. It is a product suggestion the community is working on.
  • The Migration from our old system was not fun as the software where not compatible. Took me about three months to get everything in from transferring it to excel spread sheets.
It has a very broad application so there is not much it does not cover. Our accounting department could use it but they choose not to. Really it could be company-wide for many applications. I came in as a Maximo user which was nice but very expensive to purchase and maintain.
  • My ROI was 30% just on machine repair costs alone.
  • We went from about 250 PM's to over 2000. Our Up time went from 68% to Nearly 90% on all production lines.
  • Our stock outs (Parts not in Parts Room) have dropped to 2%, usually from a new machine that had different part on it that was not the same as what we had.
  • We went from Producing 10 million pounds a month to over 27 Million.
It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Since being purchase by Accruent the customer service has large gaps. They often close out an issue with out making a resolution.
Quality, Safety, Maintenance,Logistics, and some office.
IT , Planning and Scheduling.
  • Preventative Maintenance
  • Safety
  • Quality
  • Custom reports for tracking downtime
  • Reports for end of life cycle use
  • Reports for frequency of proper PM work.
  • E Commerce
  • Bar Coding
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
EPAC was the former CMMS. It lacked the versatility of MC.
  • Product Features
  • Positive Sales Experience with the Vendor
It was my first major project when I came to Masters Gallery. I evaluated other software's and MC had the best functionality for a decent start up and maintenance cost.
I would not change my path.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
After the initial training be sure if you do decide to purchase you have put in extra days in like 6 months after using it to train again. My crew felt like that was very beneficial for questions after using the software.
  • Moving everything to Excel was cumbersome since the prior software was not windows based.
  • It took me three months to migrate everything from the old software.
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
When it was MC for Accruent response was immediate now it can take days even though we pay for 24/7 support. I we do not pay for it I would be concerned by the cost to get help if we are down.
Bug fixes are normally fixed at a decent rate.
  • Adding Assets
  • Generating work orders
  • Generating PO
  • Getting Support to respond in a timely manner
  • When generating a PO from a work order certain fields should automatically cross over like the asset information.
Yes, but I don't use it
Its very user friendly and works well in a manufacturing setting.
Aaron Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Maintenance Connection in all 12 departments in our division. It solves the problem of having accurate information, time-sensitive assignments and aggregate data to help drive decisions. Just starting with Work Orders and Assets you can develop an efficient workflow for everyone. Then move on to the other modules to develop inventory, training, preventive maintenance, reports, and notifications. The possibilities grow exponentially.
  • Manages work flows easily and efficient.
  • Provides history of an asset for anyone anytime.
  • Helps us budget for projects and understand the full cost of our assets.
  • Automates assignments to labor that is available.
  • Automates our inventory for restocking.
  • Notifications for mobile clients.
  • Custom reports for government standardized forms.
  • Would like to see 3D models importable to assets.
Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
  • It has released time for employees to pursue the work and less time documenting.
  • We have identified assets not being maintained.
  • It reduces the time to figure out what is wrong and where it is.
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Kyler Keel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Maintenance Connection is currently being utilized by our maintenance department and our facilities engineering department. Maintenance Connection has aided our daily process by means of collecting maintenance intelligence, implementing performance measures, optimizing inventory and reducing stock-outs. By collecting maintenance intelligence we are successfully able to extend equipment life and reduce equipment downtime. In addition to the plethora of features, Maintenance Connection has to offer to help your organization succeed, they also offer a support team that exceeds expectations.
  • Product Performance - Maintenance Connection strives to keep the system running as smoothly as possible to end users. This includes great communication when system updates and/or changes are to take place.
  • System Support Team/Training - Maintenance Connection has a web sight, called MC User Connect, specifically set up for end users in mind. This web platform offers product suggestions to be made and votes on, training aids with videos for users to expand their knowledge of the system and a customer support ticket system were end users can ask questions and get answers in a very timely manner.
  • Customer Care - Maintenance Connection holds a User Conference called Check Point that is designed to link customers together with similar business roles to share best practices and lessons learned.
  • No improvements at this time.
Maintenance Connection is a great resource/tool for any industry,from manufacturing to Hospital and College settings.
  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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