Accruent EMS Software

Accruent EMS Software

Score 8.6 out of 10
Accruent EMS Software


What is Accruent EMS Software?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
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Recent Reviews


7 out of 10
July 18, 2022
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on …
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What is Accruent EMS Software?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

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  • Premium Consulting / Integration Services

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Product Details

What is Accruent EMS Software?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Software Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Software Integrations

Accruent EMS Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Condeco, AgilQuest, and Teem by iOFFICE are common alternatives for Accruent EMS Software.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Accruent EMS Software are from Enterprises (1,001+ employees).
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(1-25 of 174)
Companies can't remove reviews or game the system. Here's why
Amy Williams | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
EMS software is used by our registrar's office as well as other departments across campus. In my department, Notre Dame Studios, we use EMS to schedule services, resources, and space. It has helped us manage all of our resources in one place.
  • EMS allows us to schedule our staff, equipment and rooms that are needed to complete our services.
  • EMS process templates allow flexibility in scheduling among different types of users across the University.
  • The book view in EMS allows the staff to view the day ahead in a glance.
  • When using the calculations option in pricing, it is almost impossible to report on those amounts. We currently have to run several reports to get the details needed. It can be very tedious pulling the data together.
  • When entering payments it would be ideal to allow a batch of reservations to be shown as paid, rather then entering each reservation number individually.
  • When processing invoices, it would be ideal if the invoices could be emailed as a mail merge instead of one invoice at a time.
The % calculation function is difficult to report on. The software is great for scheduling events and adding various resources to the event.
  • Online Training
I am not usually the one who makes large change requests but I would say my questions do get addressed.
Ceyhun Haqverdiyev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use EMS to schedule all meetings on 12 departments. It handles all of our meeting problems pretty well. At our office of the department there are only two meeting rooms for 87 workers and 9 squads. We can book a room easily.
  • Implementation takes little time.
  • Easy to interact with other reporting tools.
  • Enables everyone to easily access and utilize data.
  • Interface, I think it's a little bit hard.
  • Of course, price.
As said the interface is a little bit difficult to use, and sometimes non-ITs get mixed up. But implementing it to other applications for reports is so easy. Our efficiency is improved by a process that involves sending email confirmations to clients with the information we need to provide.
Score 9 out of 10
Vetted Review
Verified User
We have engaged Accruent EMS software in my organization for managing meetings whether they are physical or online. It helps with booking meeting rooms, video conferencing, and management of workspaces. With EMS we avoid double booking rooms and ensure the meeting rooms are allocated in accordance with the number of people meeting and the available technology.
  • Only one meeting room can be booked at a time eliminating double booking of rooms.
  • Keeps tabs on relations and their bookings.
  • Allows for cooperation between departments in the organization.
  • Ensures there is correct data across systems to avoid planning mistakes.
  • Reporting provides limited information and there should be an option adding email messages.
  • How it works remotely needs a lot of improvement.
EMS gives the full view of how conference rooms are being utilized when booking. We can also access details like available seats and technology in a room. It ensures there is accurate data beyond all our systems doing away with twofold information and mistakes when planning. EMS is effective in linking people and sharing affairs across the organization.
Score 9 out of 10
Vetted Review
Verified User
I book conference rooms and event spaces as well as a lending pool for meetings, training, and events such as retirement parties, Alumni teas, nursing graduations, etc. I also coordinate set-ups and take-downs for these events. Once a week, I print reports and deliver them to the appropriate depts.
  • I can book conference rooms without fear of double booking.
  • The set ups and take downs are easily arranged with the reports I print out.
  • I can check any booking easily, add to it or cancel.
  • With large bookings with multiple dates, it is easy to book or cancel all or just parts of it.
  • There are three of us on the server for this program, and only one of us can set the terms. I was the first user of this program, but somehow one of the other users picked how we use the time feature. I prefer the 24-hour clock as I work in a hospital, but the person who set it up wants the 12-hour clock.
  • Before the last change you could do a booking and add the setup at the same time but now you do the booking and then add details, not bad but easier the other way.
For my use on booking conference rooms, event spaces, equipment as well as setups it works great, and adding generating reports make my job effortless. I really can't give less appropriate usage as I haven't run into any in the 22 years with this program. I really think it makes my job much more streamlined and fewer mistakes occur.
Cheryl Choat-Cobb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We've been using EMS for several years now and have found it to be efficient and easy to use for both desktop and web based clients. We have very few issues and when we have, we have had a positive response to our questions. We are not yet using it campus wide, but hope to incorporate other buildings in the future. Right now our student union buildings and visitor's center are the only buildings that use EMS.
  • Easy scheduling
  • Convenient to look at what is taking place on campus
  • Multi-level information; seems endless on the amount of information you can track.
  • Knowing the scope of what can be accomplished before configuration process
  • Would like the capability of better separating features between the individual buildings
EMS is much easier to use than our previous reservation system. Even though only two departments are currently using this program, it can easily be modified to accommodate others on campus. It is user friendly on both the Desktop and Web-based clients. We now have the ability to view calendars for other buildings which makes it easier to help visitor's locate where their events are taking place.
July 18, 2022


Score 7 out of 10
Vetted Review
Verified User
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on upgrades, implementation, client installs, and troubleshooting.
  • Response time by EMS support staff
  • Greatly reduced double bookings
  • One stop shop for all campus event needs, resource allocation, and billing
  • Numerous “glitches” lately
  • Some support staff needs additional training
  • Monthly patches that require attention and time to implement
EMS is ideal for campus scheduling. It is most useful when buy-in is had across campus by all service providers. Limited integration with other software systems we have on campus.
Trish Lofton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
We use EMS on a department level for room scheduling in our student center. In addition to scheduling, we can provide room usage reports to upper university management.
  • Invoicing
  • Reports
  • Scheduling
  • Make it easier to select multiple rooms on a reservation
  • Create a common list of reports
  • Easier every day user interface
EMS is the perfect solution for room scheduling. There is no worry about double-booking a room, which is a costly mistake for any business. The software is capable of running so many reports for day-to-day usage as well as future projections in income.
Our organization has had very little issues with the EMS support team. No matter the size of the issue, technical support has been wonderful.
Score 9 out of 10
Vetted Review
Verified User
We use Accruent EMS to help build transparency for room availability for our stakeholders: students and staff. The use case for our org is having different stakeholders with different booking privileges, whether it's boardrooms, multipurpose rooms, hoteling stations, promotional tables. Through the Accruent EMS web app, we enable some stakeholders to place a tentative hold on the space and then the room owners approve the space without the need to go through multiple iterations of emails to request a space. Other stakeholders use the desktop client to see and request for space.
  • Easy to navigate
  • Quarterly updates
  • Showcasing use cases of other clients
  • Desktop client only available on windows OS, macOS users must have parallel desktop or a virtual box loaded with an image of windows
  • Should transition to 100% cloud-based platform without the need of desktop clients
  • Minimizing outages
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
March 16, 2022

EMS Live is a Must

Alexandra Simpkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use EMS college wide to for academic scheduling and in our capacity to manage group reservations both with internal and external clients We use it to manage our event space, classroom space and now use it to book AV services, shuttle buses for college events, requesting public safety officers and for financial reporting.
  • Schedulng space and requesting space to use for internal clients. Also good at identifying conflicts with space that may arise as academic classes always take presidence for event space being utilized.
  • Booking reminders for business, for example it helps me manage tasks I need to complete by a due date such as contract payments due, etc,
  • Tracking client transactions and client issues
  • Financial reporting is difficult to do through EMS, I wish we could have a system that synced with our business office accounting database (CARS). We report revenue in EMS and the business office logs in a completely different system.
  • Reminders for clients- currently I send reminders to clients, I am notified of due dates in EMS and have to go to Gmail to send a reminder. Also under reminders I wish the reservation # showed up on the dashboard like it does under notifications view...
  • A better way to merge contracts from EMS to a Word document
It is an excellent way to provide different levels Of approving spaces across a wide variety of meeting and classroom space.
On e you put a ticket in the process is easy and the accruing staff is helpful.
Leo Young | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Accruent EMS Software is being used by our department primarily, the University Conference Center, to manage our meeting and event spaces, as well as all physical resources (equipment, A/V, etc.) associated with that. We also use this to track and manage our client database. In addition, it allows us to produce our contracts and develop and generate several reporting features that benefit our business.
  • Booking/reservation of space - manages convertible/shared spaces (such as multi-section breakout rooms) exceptionally well.
  • Group/client management - tracking of contacts and associated reservations
  • Reporting - easy to build custom reports and a plethora of useful, standard reports
  • User Interface - could look a little more modern and cleaner
  • Staffing/event coordinator management - develop more support for managerial tracking and support of event planner staff use/reservations
  • Automated report delivery message text - ability to add a email message/body to automated report delivery
Reminders feature works very well as we book, track, and plan for reservations/events - we use Reminders to inform client of and keep track of the payment due date, event layout finalization deadline, and contract due date. We also use many other reminders and will soon start implementing notification reminders to automatically notify clients of similar types of event planning aspects/steps.
Score 7 out of 10
Vetted Review
Verified User
In our company we utilize [Accruent] EMS for event scheduling and workflow. It is utilized by our Sales, Events, Catering, Facilities, and Operations departments. It allows us to have a single place for all our departments to interact and share the needs and scheduling for all of our event spaces and large conference rooms. It has streamlined the ability of our Events department to collaborate with our Facilities and Catering departments, giving them the ability to clearly communicate needs for each event.
  • Collaboration between departments
  • Streamline communication
  • Central point for keeping track of event details
  • Not always easy to contact support when needed
  • Lots of pieces to upgrade when applying updates
[Accruent] EMS has proven to be a very useful tool for us when scheduling and managing our private events. Once users are trained on how to utilize the tool, rarely do they require follow up training. Personally we love the automation of emailing reports to our users and management. We also find the web based schedule very helpful to staff when they are doing setups.
Score 8 out of 10
Vetted Review
Verified User
We have onboarded EMS software this year to our global enterprise and it is being used as the primary meeting and space management software solution for our global users across 17 regional offices.
  • The product has great scalability and covers many use cases for meeting & space management solutions.
  • The product has API integration ability so the Engineering team can customize for the business needs.
  • Matured technical support system.
  • The onboarding procedure can be better. There were technical issues during our onboarding process but the engineer did not have sufficient knowledge or documentation to resolve it, and it took quite long to get it remediated eventually.
  • The response time from the technical support team can be improved.
The product has great scalability and covers many use cases for meeting & space management solutions for our firm. The EMS Outlook plug-in is very convenient for our end users to book rooms and send out calendar details in an integrated place. The Zoom integration ability is a plus especially in this pandemic environment where most of our users are working from home and utilize Zoom for daily conferencing.
October 29, 2020

My Accruent EMS Review

Score 8 out of 10
Vetted Review
Verified User
Accruent EMS is used by the Hospitality/Facilities Department of my organization. Currently we use it for conference room use as well as Zoom account use. In the future we may use it for office space reservations. We were at a very high volume of meetings and events and Accruent EMS helps to ensure we don't double book rooms, that meetings are using the correct size room, etc.
  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
  • Reporting is the main issue I have with EMS. It would be helpful to be able to input exactly what one wants to be reported. I find that I have to do a lot of playing around to figure out how to run reports. Not all details can be reported on, either, which can be frustrating.
  • Removing contacts can be difficult. Getting an error message that contact has set up reservations when trying to remove said contact can be quite frustrating.
  • Since I've been working from home remotely, it was a bit of a tough go getting EMS set up on my work laptop. Even though I should have the same features as our system admin, I am unable to do things from my work laptop in EMS. Instead, I have to log in as the admin in order to cancel meetings or add details. This may not be an EMS issue only.
I use Accruent EMS to reserve rooms for meetings using 30+ conference rooms and 16 Zoom accounts. EMS is incredibly helpful to not allow double booking in conference rooms. I use the book for particularly busy days to get the full picture of what our conference room usage looks like. It helps to make decisions on where certainly meetings should be booked. Having the room count feature on the book is very helpful to my EMS users who aren't as familiar with the conference rooms as I am, so that they know how many people can fit in each conference room to help make the best decision on where to put a meeting.
Sometimes Accruent EMS can be less appropriate to run reports. It can be difficult to get a report on exactly what I'm looking for w/o being able to specify exactly what I'm looking for. The browser feature is helpful, but still does not allow to get more specific.
October 26, 2020

Accruent EMS Review

Score 9 out of 10
Vetted Review
Verified User
We use it throughout our Events and Conference Services Department. It ensures that we are utilizing our space to the optimal level and staying organized. It also streamlines communication from bookings to setups.
  • Organization
  • Communication
  • Easy to Use
  • Ability to highlight certain points
  • Be able to "un-cancel" events and keep details
I book a lot of recurring meetings with similar booking details. It is extremely helpful to use the Tools function to apply those details across every booking while only actually putting in the information once.
Rhonda M. Childs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is being used for the entire organization. We primarily use it for keeping track of all conference room reservations.
  • I love the simple layout.
  • I enjoy that I have options to change color schemes and customize it to fit me and the needs of my job.
  • It is a quality product, with minimal issues.
  • Video conference reservations. They need to upgrade that area to be a little more user friendly for booking purposes. This is the greatest problem that needs attention. I still love what it does, but I see work here.
  • I do not like the email formats at times and they seem a little constrained.
Truthfully, I think any business that needs to create simple or complex reservations would consider this software an asset. I feel this is what this software should be mostly used for. It upgraded our whole firm greatly when we added this software.
Score 6 out of 10
Vetted Review
Verified User
The entire firm uses this software to reserve conference rooms and business services in our main office location and two small satellite locations. It is accessible both via a web portal and as an Outlook integration. Services such as catering and technology equipment needs can be indicated as part of the reservation.
  • Good flexibility, in that it doesn't force you to fit into one method of arranging your available spaces.
  • Decent reporting, which allows for flexible and reliable reports on usage and reservations.
  • Fairly intuitive interface for users, especially with the Outlook integration.
  • Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
  • Support has not been as quick as we'd like when we've needed to reach out.
  • Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.
For a large organization managing multiple offices, with a wide variety of needs in terms of services offered, Accruent EMS offers the 'sandbox' flexibility you will need to create a reservation and room tracking solution. For smaller companies, it is important to note that this software is basically a blank page with a set of tools meant to design the tool you need. It is not an 'out of the box' solution and will take a good deal of time working with their team to develop it to your needs. And, someone will need to be very well versed in the software to maintain it moving forward. Not recommended for small organizations.
Score 8 out of 10
Vetted Review
Verified User
The whole firm uses Accruent EMS to book conference rooms along with any additional services in those rooms. It allows us to have a complete look at meetings firm-wide. It also allows us to track the client matters for those rooms.
  • Easy to use calendaring system for all conference rooms firm-wide.
  • Allows add-on services for all of those rooms. These services can be customized per office.
  • Track billing (if required) of those services
  • Allow access to the system by role so some users can edit and others can just view.
  • Reporting can be confusing for new users.
  • Mobile app that shows technicians their responsibilities (this may be available but we haven't implemented it)
  • Easier Administration. So many of the features are not intuitive where you would edit them. If this could be streamlined, that would be great.
Since it is an application for many uses, we had to customize it to get it to fit our needs. Accruent EMS has a nice capability for that. If there could be a set system for each use case, it may have been easier to get set up. We did a lot of training and tweaking in the beginning to get it to what we needed.
Score 8 out of 10
Vetted Review
Verified User
We currently use EMS to manage all our meetings and videoconference meetings across our 10 offices. Each office Conference Center team will manage the super user side of it and each employee has access to the web app version through our company portal.
  • Service management (catering, AV)
  • Great report system
  • Meetings booking management
  • Improved integration with the TMS system for video conference bookings.
  • Better customer service (support service).
  • Fix issues with host office in video conference bookings.
When we first purchased EMS we were very pleased with the product and installation process. As we continue to expand our services and the need for EMS we experience a few challenges that the EMS support team hasn't been able to address for us (issues somewhat basic which we have entered in numerous service tickets for a fix). I still see a decline in customer service from the helpline to our relationship with the account manager. At this point we are trying to pay for our yearly invoice and I have contacted EMS/Accruent by email and phone 4x to receive a copy of our invoice, and I'm still waiting to receive it even after our account manager received my request and 2 follow up emails after my call. Examples like this show EMS decline in customer service.
Score 9 out of 10
Vetted Review
Verified User
Accruent EMS is used by our organization to schedule meetings and events (on and offsite), visitor offices, and apartments. It is also used to manage technology, catering, and facility needs. It is used across the entire company by coordinators to schedule requests, service teams, and employees to submit requests. It allows us to use one platform for all events throughout our firm, as well as to report on meetings and events and billing.
  • Multifunctional. Offers a variety of functions for different purposes.
  • Wide array of reporting, from basic simple reports to complex reports including all details and billing. Reports can also be customizable and are very easy to follow.
  • Easy to learn and train on--it's very easy to understand and follow.
  • Notifications could be more customizable.
  • When adding a new room or resource, there are multiple places to go to be sure it has been added to all the appropriate areas, templates, etc. Would be great if that could all be addressed in one place when initially adding the item.
  • Accruent EMS is very robust, which is great. But it would have been great to know the different ways it can be used prior to the configuration process to help better determine the best configuration and setup for our company.
Accruent EMS Software is very well suited for conference room scheduling and adding services. Reporting can be customized to show different information based on what you want to report on. This is very beneficial when giving different service teams reports for only their items or being able to include additional information for their reference if needed.
Jennifer Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Accruent EMS across all offices for booking conference rooms for meetings. EMS keeps our bookings organized and accessible so that everyone can see and those who need to manage, can manage them.
  • Holds all of our conferencing information in a central location.
  • The history feature helps us when there is a change made to a reservation--helps track down where an issue might have presented itself.
  • Reports--I can literally run a report on any statistic I want or need.
  • Interface with Outlook--although this is always so difficult with applications and Microsoft products.
  • The form you fill out to make a reservation could be streamlined.
  • Streamline the multi-location booking with regard to amenities. Currently, you submit your booking and then have to go back into the software to amend every single booking. Why can't we do this during the booking process?
I will always recommend Accruent EMS because it is the best tool currently on the market for what we do. If a better, more simple tool presents itself, I would definitely investigate.
September 25, 2020

EMS Review

Francis Angilletta, PMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Across the entire organization for hoteling and meeting management.
  • EMS is extremely customizable.
  • Advanced research and reporting capabilities.
  • Catering and service order tracking and lifecycle.
  • API Calls
  • Improved Desktop Performance
  • Enhanced settings for override description room for a managed meeting workflow
Appropriate: Meeting management Less Appropriate: LTR or Long Term Reservation Management.
Score 10 out of 10
Vetted Review
Verified User
Our conference services team utilizes Accruent EMS for managing conference space for our client's entire footprint. We use it to reserve space and detail events for the client as well as using it for statistical reporting. We are able to provide accurate reporting on a variety of topics that help the client better understand their space usage.
  • Accruent EMS is very easy to use. It has a straight forward approach to entering information, making us very time efficient.
  • It has a great ability to create personalized reporting to focus on specific needs requested by our client.
  • We utilize the API to work with digital signage on our account. This has been a very helpful feature for our team.
  • Would like more flexibility with utilization reporting criteria.
  • Auto-triggered notifications are a nice feature but would like the ability to edit the outgoing messages a bit more.
Accruent EMS is great for booking (rooms, resources, people) and detailing events. It is a very robust system that allows you to capture and report on multiple areas (daily utilization, attendee count, utilization by the hour).
Changes are captured almost immediately so information is kept up to date in real-time, making information available to our entire team instantly.
Score 10 out of 10
Vetted Review
Verified User
Accruent EMS was a replacement product from a program that required a great deal of maintenance. The beauty of this program was how little maintenance it needed once it was up and running. We started off by allowing all users to access it to create their own reservations and, then, took advantage of its flexibility. We changed the "Buildings" to "Conference room," "Vehicles," and "Outside areas" as we only have one - very large - campus. That allows a user to select one of those instead of "all" and see only what they provide. For example, if I'm looking for a vehicle, I don't have to sift through all the room and garden areas to find one. Another advantage is how Accruent EMS keeps everyone up to date on events and their details, alerting each department of what is expected of them when/where. This worked great for years and allowed me to print reports of upcoming events so we could meet every other week to hash out campus and staffing obstacles. However, recently, our company decided it wanted one person inputting most of the reservations so we could keep a Master calendar more consistent having someone who knows what details should be added to every reservation and to force the departments to give more descriptive summaries for publishing. Once that person created it in the user's name, they still have access to see it for reference or to ask for additional details to be added. Accruent EMS is a huge program with so much to offer and we have tried to take advantage of all of it. The auto-reporting has been a great advantage to the technicians who provide the actual services as they can receive those in email every day and know what's needed. They no longer have to depend on work orders or direction from administrative staff. The reminders, confirmation emails have also been a great advantage. I am the IT support for the program and I rarely have to deal with it, which frees me up to tackle bigger network issues.
  • Auto-emails to service providers
  • Easy reservation process - little need for training staff
  • Report creation
  • My Page - allowed me to post short video links and campus-related alerts.
  • Accessibility: Two ways of using it - one for super users and another for staff
  • Room Details: I could add images, directions, alerts
  • Alerts & Special instructions: Can be added for individual rooms as necessary to pop up when choosing the room.
  • Making background changes is easier for me (IT person), but may not be for a regular user.
  • HIGHLY recommend the purchaser read the administrative paperwork. I did and tried to load and configure it myself and actually did most of it correctly. However, I would recommend having an EMS technician show you, then you do it. That allowed me to learn the back-end really well so I could make changes throughout the years.
  • Two-step process to add a user to really use it. After they try to use it, they need to alert me to do the second step to complete their user profile.
A program that allows each user so much freedom to create their own reservations is fantastic. From the IT perspective, it's wonderful because it is so little maintenance for us. However, when we do need help, customer service is FANTASTIC. They get back to us quickly and knowledgeably. I have never had anyone hurry me off the phone or be unwilling to spend the necessary time to resolve the issue.
Score 8 out of 10
Vetted Review
Verified User
We are a teaching hospital and I book out conference rooms for meetings, classes, workshops etc as well as equipment like laptops, projectors, Flat screens.
  • No double booking occurs
  • I print reports once a week and it has what we need
  • I love the calendar feature that I can filter rooms
  • When I print my reports it would be great to have highlighting feature
  • I like it when canceling to know who the person who canceled is, but I don't like that we have to put a reason.
It is well suited for booking rooms, especially where there are setups and restores. We have a crew that does setups etc. and so when I print out my reports I can give them a copy with the setup and restores, it is very clear and I highlight what I need them to do. It works well with booking equipment as well.
Score 8 out of 10
Vetted Review
Verified User
We use EMS to manage our internal conference and meeting room space. It is used extensively throughout our organization. It allows our staff to reserve meeting space and designate food service.
  • It allows cost accounting.
  • It avoids double-booking meeting space, thus it prevents confusion and wasting time.
  • We have had issues with the EMS plugin for Outlook. Sometimes the plugin stops working after Microsoft Windows updates. We have to uninstall and re-install the plugin and re-enable it in Add-ins.
  • The client software must match the server software. There is no backward compatibility. We have to track down all the users who have the client software whenever we upgrade the server.
EMS is well-suited in an organization that has a lot of internal meetings and has to juggle a lot of different meeting scenarios. If you have meeting rooms that are different sizes and have different video, projection, and audio equipment, EMS can be configured to handle room setups to meet all these scenarios.
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