Accurate Background

Accurate Background Reviews

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Ratings and Reviews
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Celine Mechain | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We have chosen Accurate Background for employment check of our candidates worldwide. This is a compliance requirement to review new hires background (identification and criminal history for the last few years). Accurate Background has been chosen as they could guarantee checks around the globe. We have been using their services for almost a year now.
  • Ability to undertake background screening worldwide
  • The screening process on the US side took 4+ months to be implemented even though there was no specific request or difficulty on our side: we have a very basic need that Accurate Background is supposed to be implementing easily.
  • Twice in the past Accurate Background's reports have shown blank records ... for people with a criminal history.
  • I receive on a regular basis from Accurate services emails asking for more information. But sometimes this email is not for me but for the candidate. And you never know what complementary information is required. You just receive an email stating "we need more information". You have to chase them to know what they need.
  • I have recently received a message stating that a search is complete. When you open the record, you realize the search has been abandoned. There is a sentence at the end of it stating that you have received an email from their services.... when you have received nothing.
  • All the above shows that there is minimum interaction with real people from their services, that their automatic messages are not complete nor accurate, and that their search results just cannot be trusted.
While using Accurate Background services, one should not think they are paying for a service that will save them time.
The only reason why I am using Accurate Background is that it is a compliance requirement in our organization and I would change without hesitation if I could.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our organization utilizes Accurate Background for all pre-employment screenings, annual SOR checks and drug screenings that may be required.
  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
  • Background check report format could be improved by being easier to read. It's a little messy.
Accurate is a global organization that has background checks available internationally. The report formatting could be improved. It's messy and difficult to read.
February 22, 2018

Accurate for the win!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Accurate Background was used in my previous company as part of the onboarding process for all U.S. hires. It had plans to be implemented globally and our account manager Aaron Reich was amazing at giving us more information. It was so user-friendly as well as mobile-friendly it made the entire experience so much easier for the candidates. For us users, there were so many opportunities to learn more about compliance.
  • AMAZING CUSTOMER SERVICE OPTIONS! You can call, email, and/or chat.
  • The dashboard is very straightforward and allows for easy organization.
  • The report is super easy to read but even if you are unfamiliar there's a tour button that walks you through each section of the report to help you understand the layout.
  • There is no direct way to reach the verifications team and having customer service as a middleman sometimes adds a delay.
The experience has been great! I was so happy to hear that my current company is also using Accurate. I know the information will come quickly and will meet the high expectations we set.

Accurate Background Scorecard Summary

What is Accurate Background?

Accurate Background is a provider of compliant, automated workforce screening solutions. The vendor states that over 16,000 global organizations trust them to mitigate risk, reduce cost, and deliver a positive candidate screening experience.

The vendor further states that their full suite of compliant screening services lets users verify candidate backgrounds without sacrificing individualized attention or cutting corners. The technology is designed to reduce time to completion, and its screening solutions are built to work with every major ATS platform.

The technology runs on a user's technology of choice – connect web or mobile apps to the screening services and automate the background check ordering process. Candidates can submit their background check forms directly from their laptop or mobile device.

Accurate Background Integrations

Accurate Background Competitors

Accurate Background Pricing

Accurate Background Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo