Name: ACG CRM
Rating: 6 (1 reviews)
Author: ACG Infotech

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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ACG CRM is a web-based CRM software solution primarily developed for Traders and Post sales Service providers. It offers modules for lead management, sales management, purchase management, inventory management, service management, and more. According to the vendor, ACG CRM is designed for small to medium-sized enterprises (SMEs) in professions and industries such as Traders, Post sales Service providers, and FMCG sectors.

## Key Features

**Web Based CRM**: According to the vendor, ACG CRM is a web-based CRM solution that allows users to access information and data from anywhere, at any time, using any device with internet access. This flexibility promotes collaboration and aims to increase overall productivity and efficiency.

**Lower Cost**: The vendor claims that ACG CRM offers a cost-effective solution with lower operational costs compared to traditional CRM systems. This makes it a viable option for businesses of all sizes.

**Workflow Automation**: The vendor suggests that ACG CRM efficiently automates workflow processes, streamlining business operations by automating repetitive tasks, potentially improving productivity while reducing the risk of human error.

**Customer Management**: ACG CRM enables users to coordinate and manage unlimited customers, maintaining records of each customer and their transactions. The vendor claims that it provides a comprehensive view of customer interactions and history.

**Supply Chain Management**: According to the vendor, ACG CRM supports supply chain management for businesses, especially in FMCG sectors. It efficiently manages sales and marketing processes based on branch/headquarter/area/route management, allowing for customization and modification to suit different business environments.

**User Access Security Management**: The vendor states that ACG CRM provides user access security management to ensure data privacy and protection. It allows for hierarchical access control to sensitive information, ensuring that only authorized users can access and modify data.

**Lead Management**: ACG CRM manages the entire lead management process, from capturing leads to converting them into customers. According to the vendor, it tracks and analyzes lead data to identify potential sales opportunities, helping businesses effectively manage and nurture leads.

**Sales Management**: The vendor claims that ACG CRM manages the sales process from lead conversion to order fulfillment. It tracks sales activities, deals, and pipelines, providing insights into sales performance and forecasting.

**Purchase Management (FG & Spares)**: ACG CRM manages the purchase process for finished goods and spares. According to the vendor, it tracks purchase orders, vendor management, and inventory levels, aiming to optimize procurement and reduce costs.

**Inventory Management (FG & Spares)**: The vendor suggests that ACG CRM manages inventory for both finished goods and spares. It tracks stock levels, stock movements, and stock valuation, providing real-time visibility into inventory status and helping businesses maintain optimal stock levels.

ACG CRM (or Mx-CRM) is a web based CRM software offered by ACGIL is primarily developed for Traders and Post sales Service providers. It offers key modules, which would include the entire process starting from lead management to supplying the product to the client end to manage its after sales complaints AMC or warrantee management.

Essentials

Standard

Expert

Act! Premium - Basic

Select - Extra Features

Complete - Extra Features

Advanced - Extra Features

Business

Platinum

ACG CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

ACG Infotech

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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ACG CRM

Overview

What is ACG CRM?