Acoustic Campaign (formerly IBM Watson Campaign Automation) Reviews

Admittedly, I use support a lot, primarily when my users have questions (or problems) that I cannot resolve. Support is always quick to respond (either by email or phone), and do their best to resolve problems or concerns as quickly as possible. There have been times where some problems have taken over a week, but if you talk to your relationship manager, they can usually be escalated and quickly resolved. Overall -- the support is there when you need it, and is available 24 hours.

Additionally, there is also the user community and knowledge base for those who want to research on their own.

The response time is always fast. The only breakdown seems to be when calls are escalated but or account representative is very helpful.

The Salesforce Integration support team is fantastic. I'd give them greater than a 10 if possible. The rest of the support team can be extremely frustrating to work with. Too often they try to blame something obscure and refuse to escalate or look into the issue. And on occasion when you find system glitches they don't seem to care about fixing them.

The Silverpop team is fantastic, easy to work with and are pretty technical. They get back to you right away when you have trouble using the system.

Our account rep is great. Unfortunately technical support is not always great.