Experiencing your website and mobile business as your customers do
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Overview
What is Acoustic Tealeaf?
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.
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What is Acoustic Tealeaf?
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Acoustic Tealeaf?
Acoustic Tealeaf captures every interaction between end users and the web and mobile applications that meet their needs
- Anomaly detection and struggle analytics advise customers of opportunities to better meet end users' needs - whether by fixing an issue or making a process more usable
- Experience scoring provides customers with quick and easy indicators about how well users' needs are being met
- Heatmaps make clear where users are interacting - and what parts of the application are seeing little to no attention
- Replay gives a visual record of opportunities and how to take advantage of them
- Collaboration tools make it easy to work on issues as a team
- Export ensures that a permanent record of session can be kept
Acoustic Tealeaf Competitors
Acoustic Tealeaf Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.
The most common users of Acoustic Tealeaf are from Enterprises (1,001+ employees).
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Reviews and Ratings
(9)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
December 10, 2014
Experiencing your website and mobile business as your customers do
- Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
- It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
- Data is captured and processed in real-time which reveal unknown issues as they are happening.
- Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
- Data is passively captured and is quick to implement because there is no need to change an app, which is great. Client side interactions also can be captured, but takes extra time because of integration into a site. There could be improvements made there.
- It can be hard to start making sense of the data because of the large volume of data it captures.
- People tend not to believe the ROI because it tends to be so quick.
- Fraud detection and forensics pays for the product.
- Web analytics tends to be better understood than customer experience managment.
- I have used the product to find and resolve issues in hours where teams have spends months and sometimes years to find.
100
The product touches almost every department in the organization