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Acoustic Tealeaf

Acoustic Tealeaf

Overview

What is Acoustic Tealeaf?

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

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Recent Reviews

Highly suggested

9 out of 10
August 02, 2014
Incentivized
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
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Pricing

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What is Acoustic Tealeaf?

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Acoustic Tealeaf?

Acoustic Tealeaf captures every interaction between end users and the web and mobile applications that meet their needs
  • Anomaly detection and struggle analytics advise customers of opportunities to better meet end users' needs - whether by fixing an issue or making a process more usable
  • Experience scoring provides customers with quick and easy indicators about how well users' needs are being met
  • Heatmaps make clear where users are interacting - and what parts of the application are seeing little to no attention
  • Replay gives a visual record of opportunities and how to take advantage of them
  • Collaboration tools make it easy to work on issues as a team
  • Export ensures that a permanent record of session can be kept

Acoustic Tealeaf Competitors

Acoustic Tealeaf Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

Quantum Metric, FullStory, and Glassbox are common alternatives for Acoustic Tealeaf.

The most common users of Acoustic Tealeaf are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(9)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Nick Preese | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
  • People tend not to believe the ROI because it tends to be so quick.
  • Fraud detection and forensics pays for the product.
  • Web analytics tends to be better understood than customer experience managment.
  • I have used the product to find and resolve issues in hours where teams have spends months and sometimes years to find.
December 05, 2014

Tealeaf 8.8

Score 8 out of 10
Vetted Review
Verified User
  • Faster defect identification.
  • Increased employee efficiency.
  • Better customer service.
Score 8 out of 10
Vetted Review
Verified User
  • With the specific KPI's we report on, Tealeaf has helped shine a light on metrics we would not have seen in a normal analytics reporting tool.
  • Tealeaf has helped us pinpoint areas of user struggle and vastly improved our website experience.
Nick Wade | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
December 13, 2013

IBM Tealeaf review

Score 10 out of 10
Vetted Review
Verified User
  • Tealeaf has contributed signifigantly to our ROI, allowing us to detect problems quickly and find areas of customer struggle.
  • We've used Tealeaf to look at sessions where customers have complained to see what their problem was and how we could resolve it for them.
  • In my previous job at an insurance company, we were able to use Tealeaf sessions to prevent fraud by proving exactly when a policy was entered and what information was provided when policies were purchased.
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