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Acoustic Tealeaf

Acoustic Tealeaf

Overview

What is Acoustic Tealeaf?

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

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Recent Reviews

Highly suggested

9 out of 10
August 02, 2014
Incentivized
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
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Pricing

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What is Acoustic Tealeaf?

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Acoustic Tealeaf?

Acoustic Tealeaf captures every interaction between end users and the web and mobile applications that meet their needs
  • Anomaly detection and struggle analytics advise customers of opportunities to better meet end users' needs - whether by fixing an issue or making a process more usable
  • Experience scoring provides customers with quick and easy indicators about how well users' needs are being met
  • Heatmaps make clear where users are interacting - and what parts of the application are seeing little to no attention
  • Replay gives a visual record of opportunities and how to take advantage of them
  • Collaboration tools make it easy to work on issues as a team
  • Export ensures that a permanent record of session can be kept

Acoustic Tealeaf Competitors

Acoustic Tealeaf Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.

Quantum Metric, Fullstory, and Glassbox are common alternatives for Acoustic Tealeaf.

The most common users of Acoustic Tealeaf are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(9)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 02, 2014

Highly suggested

Score 9 out of 10
Vetted Review
Verified User
Incentivized
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it to verify releases as our site is personalized--it differs based on your profile.
  • Enables you to see the exact path and UI that the customer has taken.
  • More attributes to filter by.
Every website should have a program like Tealeaf. Aggregate data and click stream data is valuable but Tealeaf personifies your customer's experience.
  • Faster issues resolution
I do not have power over contracts.
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