Acronis True Image Reviews

36 Ratings
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Score 8.2 out of 100

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Reviews (1-8 of 8)

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May 10, 2021
Shion Song | TrustRadius Reviewer
Score 6 out of 10
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Support Rating

6
Acronis Support via the forums is almost non existent and takes up to a month for a response that is often not helpful. Dedicated support is better but still takes at least one week for replies (and sometimes non existent). When they do get in touch, they seem to try their best to provide context and enclose instructions on how to collect logs, etc.
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October 08, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
I really haven't contacted their support but everything has been very intuitive and if I need something done I just google it so far.
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March 11, 2020
Jason Clarke | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
I have never had an issue with their software and therefore have never had to reach out to their support for anything. I have however used their online help to answer questions about functionality. I found no issues getting the information I was looking for. It seemed that if their own support didn't have the answer, there was a user on their forums who did.
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October 30, 2019
Andrew Egbert | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
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December 13, 2019
Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Support Rating

10
I haven't had to use their support since the product is simple and it works. There are more advanced features, but I kept it simple and to the point. It helps me get equipment back to service quickly. It is reliable. You don't get a bunch of failures or prompts asking you questions that really matter only under extremely rare or unusual circumstances like some other products.
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What is Acronis True Image?

Acronis True Image is Personal Backup Software for all important data on Windows, Mac, iOS, Android, and Facebook.

Acronis True Image Features

Has featureFor all your important data on Windows, Mac, iOS, Android, and Facebook
Has featureComplete Backup & Fast Recovery
Has featureEasy Disk Cloning & Full Image Backup
Has featureCloud, Local or Hybrid Cloud Backup
Has featureActive Ransomware Protection

Acronis True Image Screenshots

Acronis True Image Video

New features in Acronis True Image 2018 that make it the best solution for personal backup today.

Acronis True Image Competitors

Carbonite Endpoint, Backblaze, Code42 (formerly CrashPlan)

Acronis True Image Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Acronis True Image Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

Acronis True Image Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android

Frequently Asked Questions

What is Acronis True Image's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses Acronis True Image?

The most common users of Acronis True Image are from Small Businesses and the Information Technology & Services industry.