Overview
What is Act! CRM?
Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM…
I just wish this worked as described!
High value option for a simplified CRM solution
ACT! the best CRM for marketing companies
RUN, Do not walk away from Swiftpage ACT!
Poor tech support makes ACT! virtually unusable without internal IT support.
ACT! Helps you keep your act and business together
Experience with Swiftpage ACT! frustrating, disappointing
Swiftpage ACT! works well...support not so much.
Swiftpage ACT! Review
Don't fail to ACT! Swiftpage ACT! won't fail you!
Swiftpage ACT! Review
Swiftpage ACT! Review
ACT! Review for all
ACT! helps you manage your Clients! Great CRM.
Swiftpage ACT!...A Tried & True Staple Of The CRM World
Pricing
Essentials
$22
Act! Premium - Basic
$37.50
Standard
$40
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $22 per month
Product Demos
Act Growth Suite - Sales and Marketing Software
ACT! CRM Demo: Nutzung im Netzwerk, per Web oder offline unterwegs - deutsch
Automatic Web Forms Demo Presentation
Act! CRM Demo
Act! CRM Demo
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Act! CRM?
Act! CRM Integrations
Act! CRM Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | , |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(64)Community Insights
- Business Problems Solved
- Pros
- Cons
Act! CRM has been used by businesses and non-profit organizations for over 20 years, functioning as a reliable CRM system to track prospects, activities, and milestones across the entire organization. With its integration capabilities, Act! CRM seamlessly integrates with Sage Quantum, allowing for efficient management of the sales prospecting process and integration with the Sales Invoicing Customer module.
Act! CRM serves as a valuable tool for managing business and marketing activities, keeping communications organized between the company and potential and existing patrons, vendors, and colleagues. It acts as a repository of history, enabling users to refer to past events and interactions. This software is particularly useful in direct mail marketing and lead generation initiatives, utilizing Swiftpage Connect for email marketing. With its user-friendly interface and available templates for auto mailers, Act! CRM makes it easy to streamline sales development and current client processes. The convenience of mobile applications further enhances productivity by allowing business tasks to be managed on the go.
Act! CRM is widely adopted by sales and marketing teams alike. Marketing teams find value in using Act! CRM for mailing lists, while the software's ability to track activities of outside sales reps effectively manages day-to-day business operations. It also serves as a primary CRM solution used across the entire organization, functioning as a comprehensive database for storing information. Act! CRM is especially beneficial in industries such as insurance, where it facilitates sending targeted emails to agents with information about senior health insurance products.
Moreover, Act! CRM features robust contact management capabilities that allow users to capture details of customers and prospects. It empowers businesses by enabling them to manage contacts effectively, group them by customer type or other criteria, and maintain ongoing notes and updated documents. Additionally, Act! CRM facilitates contact segmentation based on company affiliation, membership status, and participation in committees or work groups. This makes it an invaluable tool for managing communications with various stakeholders such as membership organizations, allied industries, government entities, and product users. The integration with SwiftPage email marketing solution further enhances Act! CRM's functionality by providing lead call lists and integration with surveys and databases.
By leveraging Act! CRM, organizations can track metrics, generate meaningful reports, and make data-driven decisions. With its web-based version allowing multiple users to sign in simultaneously, Act! CRM fosters collaboration by enabling teams to update records and add notes in real-time. Its customizable reporting capabilities also make it a preferred sales database tool for businesses looking to tailor the system to their specific reporting needs.
In summary,
Highly Customizable: Users have praised Act! CRM for its high level of customization, allowing them to tailor the software to their specific business requirements. This flexibility has been appreciated by numerous reviewers, who find it valuable in adapting the software to their unique needs and workflows.
Excellent Sales Pipeline Tracking: Many users have expressed satisfaction with Act! CRM's ability to track activity details in the sales pipeline process. The feature has been described as excellent by multiple reviewers, enabling them to stay organized and effectively monitor their prospecting activities. This functionality ensures that no leads are missed or opportunities overlooked.
Outdated Interface: Some users have expressed dissatisfaction with the dated interface of ACT CRM, stating that it is not as easy to use compared to newer products.
Limited Social Media Marketing Capabilities: Several reviewers have mentioned that the software lacks strong social media marketing capabilities, which can be a drawback for businesses looking to effectively engage with their audience on various platforms.
Issues with Email Campaigns and EMarketing: Users have reported experiencing issues with email campaigns when using the third-party service provided by Swiftpage called EMarketing. Changes made in the software are not always reflected accurately in email campaigns, leading to frustration and inefficiencies in marketing efforts.
Attribute Ratings
Reviews
(1-18 of 18)I just wish this worked as described!
- Since I've had a problem with Google synchronisation, new enquiries have virtually stopped! This is now a serious issue which still hasn't been fixed!
High value option for a simplified CRM solution
- Quick access to key database information is critical to our business
- Strong value overall with not needing a bunch of bells and whistles
ACT! the best CRM for marketing companies
- The computer based application is cost effective
- Reporting is minimal for client purposes
- maintenance is minimal
RUN, Do not walk away from Swiftpage ACT!
- Total waste! We have lost vastly more time than is reasonable for any client to absorb.
- The subscription fee increase is outrageous but your total loss is vastly higher with all the wasted time trying to get defective software to work.
- Very poor return on investment. It is now quite costly and the support service no longer offers assistance except if the program crashes.
- Swiftpage seems to have replaced their skilled UK based support team with a call centre?? The service I got was dreadful. This is a difficult program to use and support is vital.
- You will need some IT skills to properly use ACT! Don't rely on their support which is not good.
ACT! Helps you keep your act and business together
- ACT! pays for itself by keeping me organized.
- I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
- ACT! enables me to search for information as well as contacts.
- Keeps going up in cost, but little value in updates
- Have to rely on outside consultant for any problem that comes up
- Documentation, explanation of various functions lacking or not very applicable
Swiftpage ACT! works well...support not so much.
- Swiftpage ACT! has allowed us to track how many patients are in the intake processes.
- Swiftpage ACT! allows us to track communication and how fast patients are progressing through the intake process.
Swiftpage ACT! Review
- It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
- We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
- Our ROI has increased at least 30%.
- I like it because I can always access my contacts' information whether I am at my office, or from remote locations.
Swiftpage ACT! Review
- Positive - worth the investment to convert leads to opportunity.
- Affordable, there will always be a ROI.
Swiftpage ACT! Review
- Positive: It helps me with my 24000 contacts.
ACT! Review for all
- Positive was that it was easy to use.
- Positive was that there was not a huge learning curve.
- Negative was the added time it took to set it up and find an issue with the computer names.
ACT! helps you manage your Clients! Great CRM.
- We are able to run SQL queries and reports to audit our Sales Rep activites each week.
Swiftpage ACT!...A Tried & True Staple Of The CRM World
- Integration with Sage accounting software eliminated double entry of prospect data into Customer/Sales accounting functionality. Thus, this provided a positive ROI.
- Excellent flexibility in designing customer fields and adapting to unique requirements of a specific business/industry make for a positive ROI and further business goals/objectives.
- Weakness in providing as much social media functionality as other competing CRM systems not as desirable if one's business is a heavy user of social media and uses that as an integral part of their marketing/sales strategy.
SwiftPage Review
- SwiftPage has allowed us to send out communications which have led to newly contracted agents. However, given the time it takes to create a decent-looking template and preview it on various browsers, it is costing our company a lot more than it is worth in labor expense.
ACT! and Swiftpage, a perfect team for your e-mail campaings
- Sending e-mail blasts to our customer base is a breeze it is just a matter of minutes.
- It made our marketing campaings much easier to do, and we get nice statistics from our blasts.
SwiftPage ACT still delivers value in the age of the Cloud
- Increased mobility and flexibility to get data via the Moblile and Web access which helped increase activity.
- Improved data analysis and segmentation because of the ease of adding fields to capture which were specific to our needs
- Increased call volume due to "hot" lists provided with email marketing integration