Act! CRM

Act! CRM Reviews

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Ratings and Reviews
(1-11 of 11)

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Terry Kungel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Okay, you really can't make this stuff up. They send out multiple emails telling clients that if they do not call immediately they will lose their current contract on the renewal date and get shoved into a new subscription that is not described at all except "its the latest and greatest." Well, we call this number multiple times and for 5 calls the number listed in their email reports that we have reached a non-working number. When you finally do get a connection the audio is so poor you know you must be talking to someone in India. Oh, and did we mention how absolutely awful their software performs? We installed Version 23 and it stopped Dymo label printers from functioning. Their response "have reached out and spoken with your printer company" They never admit or own up to how bad their software is.

Have you reached out and spoken with your printer company since that’s where the issue is at?

Score 8 out of 10
Vetted Review
Verified User
Review Source
I'm very impressed with ACT! support. The support team is very knowledgeable and patient. They stick with me until a problem is solved, then often follow up with text, links, or a tutorial that elaborates on the issue and resolution. There is little to no wait time, which I really appreciate. When I have a problem (which I don't often), they answer quickly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support is rarely willing to teach you how to fix things yourself. And sometimes the answer is simply, we have a paid product that will do what you are seeking to accomplish, even though the product has supported mass mailings for the last five years.
Emily Claridge | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Very helpful, walked us through the platform as we got transferred onto the system. I am always able to email our Swiftpage ACT! contact and ask questions. I have also been able to use the chat function to message questions with IT. Very helpful and available for questions from the team. Positive experience!
Score 3 out of 10
Vetted Review
Verified User
Review Source
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
April 17, 2020

ACT! Review for all

Daren Anderson, MSIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
At first, it was hard to get assistance on ACT! as you had to go through a community forum without paying a lot more for support, from what I can remember. The two latest versions we bought from a third party and their support team was very thorough and helped us thru issues we had with the setup.

What is Act! CRM?

Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.

Act! CRM Integrations

Act! CRM Pricing

Starting Price: $22

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Act! Premium - Basic$37.50per user, per month (billed annually)
Select - Extra Features$79per user, per month (billed annually)
Complete - Extra Features$199per user, per month (billed annually)
Advanced - Extra Features$399per user, per month (billed annually)
SaaS Editions Pricing
Pricing DetailsTerms
Essentials$22per user, per month
Standard$40per user, per month
Expert$55per user, per month

Act! CRM Technical Details

Deployment TypesOn-premise, SaaS
Operating Systems,
Mobile ApplicationNo

Frequently Asked Questions

How much does Act! CRM cost?

Act! CRM starts at $22.

What is Act! CRM's best feature?

Reviewers rate Support Rating highest, with a score of 5.6.

Who uses Act! CRM?

The most common users of Act! CRM are from Small Businesses and the Computer Software industry.