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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Sue Kennedy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign is used across the whole organization and it keeps clients up to date with everything. We send out reminders to our clients as well as a monthly newsletter informing them of what's going on. We like to promote all our services and showcase our authors and their books to all our clients.
  • Ease of use
  • Very easy to send out a campaign.
  • Easy to organize lists.
  • Great for creating forms.
  • Removal of unsubscribes automatically.
Active Campaign is a great tool that does what the most expensive autoresponders do!
  • It is great for sending out campaigns quickly and easily.
  • Love how it integrates with other software that I use.
Email & Online Marketing (9)
83.33333333333334%
8.3
WYSIWYG email editor
60%
6.0
Dynamic content
80%
8.0
Ability to test dynamic content
70%
7.0
Landing pages
80%
8.0
A/B testing
80%
8.0
Mobile optimization
80%
8.0
Email deliverability reporting
100%
10.0
List management
100%
10.0
Triggered drip sequences
100%
10.0
Lead Management (4)
30%
3.0
Lead nurturing automation
30%
3.0
Lead scoring and grading
30%
3.0
Data quality management
30%
3.0
Automated sales alerts and tasks
30%
3.0
Campaign Management (2)
55%
5.5
Calendaring
30%
3.0
Event/webinar marketing
80%
8.0
Social Media Marketing (2)
30%
3.0
Social sharing and campaigns
30%
3.0
Social profile integration
30%
3.0
Reporting & Analytics (3)
70%
7.0
Dashboards
70%
7.0
Standard reports
70%
7.0
Custom reports
70%
7.0
Platform & Infrastructure (7)
30%
3.0
API
30%
3.0
Role-based workflow & approvals
30%
3.0
Customizability
30%
3.0
Integration with Salesforce.com
30%
3.0
Integration with Microsoft Dynamics CRM
30%
3.0
Integration with SugarCRM
30%
3.0
Third-party software integrations
30%
3.0
Active Campaign is more robust and offers so much more.
1
Everything
1
Admin
  • Email
  • Newsletter
  • Broadcast
  • Webinar
  • Summit
  • Courses
Ease of use and great training
Yes
Mailchimp
  • Ease of Use
NA
  • Implemented in-house
No
Change management was minimal
  • Initial understanding of the software
No
  • Online Training
  • In-Person Training
Helpful
Informative
Not sure
No
No - we have not done any customization to the interface
No - we have not done any custom code
No
NA
Help with setting up an automation for my webinar
Very helpful
  • Automations
  • Campaigns
  • Emails
  • NA
Yes, but I don't use it
Easy to use
NA
No problems
Good performance
  • Wordpress
Easy
  • Not sure
Not sure
  • File import/export
  • API (e.g. SOAP or REST)
Ease of use
It's good and easy
Easy
No different
NA
No
  • NA
  • Not Sure
No
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign at my company and at client companies. We use it for newsletters, opt-ins, automation campaigns as well as basic CRM-type functions so we use it in marketing and business development/sales. It helps us connect actions to our marketing avatars and make informed decisions around sales and marketing activities.
  • Easy to use interface when building out email automations and campaigns
  • Helps track prospect interest in different ways
  • Variety of customizations allows for flexibility
  • Easy to scan dashboard view
  • Some limitations on form design. Could offer more variety
  • Automation testing function would be helpful
  • Some limitations around reporting. Digging to the individual emails within a campaign then date sorting
I like the Goal function in the automation as it helps me control the flow of emails received when I'm working with delivery dates. I also like how ActiveCampaign integrates with so many other pieces of software. This has come in handy on numerous occasions when I've worked with clients to set up different custom scenarios. The different uses between lists and tags [have] also allowed me to track campaigns and conditional automation on a more detailed level. This proved to be immeasurably helpful when we need to troubleshoot an email and I can verify that a specific email was opened or a link clicked. We also do list segments easily from larger lists based on custom fields without creating permanent lists and clutter. Very helpful!

I don't feel that their landing page element is where it needs to be for me to use this functionality. But I prefer to build my own regardless. The embedded forms are limited in fonts which can be frustrating and the fact that you can add the same actions (add a tag, etc.) at different points makes it necessary to develop a standard so that updates can be made effectively. This can cause some confusion if you are picking up after someone else.
  • Helped me grow my email list and community by segmenting more effectively and tracking more of the things that impact my goals.
  • Built better emails using the available tools and tips which has improved my open rates.
  • Built automation that [has] saved time and improved client relationships - customer feedback, birthday greetings, etc.
  • Allowed me to integrate with other systems and keep all my emails in one place. Better tracking.
Email & Online Marketing (9)
75.55555555555556%
7.6
WYSIWYG email editor
N/A
N/A
Dynamic content
80%
8.0
Ability to test dynamic content
80%
8.0
Landing pages
40%
4.0
A/B testing
80%
8.0
Mobile optimization
100%
10.0
Email deliverability reporting
100%
10.0
List management
100%
10.0
Triggered drip sequences
100%
10.0
Lead Management (4)
70%
7.0
Lead nurturing automation
70%
7.0
Lead scoring and grading
70%
7.0
Data quality management
70%
7.0
Automated sales alerts and tasks
70%
7.0
Campaign Management (2)
70%
7.0
Calendaring
70%
7.0
Event/webinar marketing
70%
7.0
Social Media Marketing (2)
N/A
N/A
Social sharing and campaigns
N/A
N/A
Social profile integration
N/A
N/A
Reporting & Analytics (3)
56.66666666666667%
5.7
Dashboards
80%
8.0
Standard reports
90%
9.0
Custom reports
N/A
N/A
Platform & Infrastructure (6)
43.33333333333333%
4.3
API
100%
10.0
Role-based workflow & approvals
80%
8.0
Customizability
80%
8.0
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
Integration with SugarCRM
N/A
N/A
I preferred ActiveCampaign as it gave me the best bang for my buck. At the time, Mailchimp didn't do automation (now they do) but I prefer the interface of AC over them. Keap is a great tool but I find it too pricey for what I currently need. The fact that AC can integrate with so many other platforms (whether directly or thru Zapier) means that I have been able to use it a lot longer than I have with other providers. Constant Contact had limitations around use and had no CRM type component last time I checked. AC seemed to be able to do my emails, list management, CRM, and automation along with lead scoring and pipeline management. It works well for many small businesses looking to start marketing to their email list more effectively. Marketo was simply too big for a small business.
  • in-person training
I attended an in-person Study Hall a few years ago to make sure I was using the features in the best manner. The class size was too large so it impacted what I could see of their slides and whether I got any personalized help. Also, the course was a bit too beginner for me. But it did help clarify a few things and the networking was great!
I did not but a client of mine did and it was mostly to ensure a specific level of support should they require it. They didn't want to search through documentation in order to fix anything. Whereas I don't mind searching as it makes me better at running it!
No
I was working out automation and wanted to use radio buttons in a form to trigger a conditional email sequence. They were quick with a solution to help me out - worked great and it would have taken me forever to come to that solution on my own.
I've never had an issue with support and have used them a few times. So, although I don't need Support a lot the few times I've [reached] out they were qualified, helpful, and quick.
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