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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for our B2B marketing and sales (CRM). The automations are great and user-friendly. ActiveCampaign has many features, and it takes some time to learn how to use them all. It's worth it, though! We use chat support quite a bit. It's fast, and the support people are very polite and usually manage to help us. It has many integrations. We use the one with Google Sheets a lot. We also use webhooks. One feature that we find is missing is Whatsapp integration which they are working on. We highly recommend ActiveCampaign!
  • Automations
  • Sending marketing emails
  • Landing pages
  • WHATSAPP integration
  • Merging deals
  • Copying data from fields among contacts, tasks, accounts and deals
  • Importing has a few bugs
Preparing and sending emails, landing pages, and Automations work very well. CRM needs improving. ActiveCampaign is expensive for Brazil.
  • We haven't used ActiveCampaign long enough to have a ROI impact.
Email & Online Marketing (9)
40%
4.0
WYSIWYG email editor
70%
7.0
Dynamic content
N/A
N/A
Ability to test dynamic content
N/A
N/A
Landing pages
90%
9.0
A/B testing
N/A
N/A
Mobile optimization
50%
5.0
Email deliverability reporting
40%
4.0
List management
20%
2.0
Triggered drip sequences
90%
9.0
Lead Management (4)
57.5%
5.8
Lead nurturing automation
80%
8.0
Lead scoring and grading
30%
3.0
Data quality management
20%
2.0
Automated sales alerts and tasks
100%
10.0
Campaign Management (2)
45%
4.5
Calendaring
N/A
N/A
Event/webinar marketing
90%
9.0
Social Media Marketing (2)
N/A
N/A
Social sharing and campaigns
N/A
N/A
Social profile integration
N/A
N/A
Reporting & Analytics (3)
20%
2.0
Dashboards
30%
3.0
Standard reports
20%
2.0
Custom reports
10%
1.0
Platform & Infrastructure (6)
N/A
N/A
API
N/A
N/A
Role-based workflow & approvals
N/A
N/A
Customizability
N/A
N/A
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
Integration with SugarCRM
N/A
N/A
RD Station has WhatsApp integration which is very important for Brazil. But it does not have a CRM, which ActiveCampaign does. ActiveCampaign allows many more users for the same price as the competition.
15
Marketing and Sales
2
Very organized and logical.
  • Webinar management
  • Lead nutrition
We've invested a lot of time learning how to use ActiveCampaign. So changing to the competition, we would lose all this knowledge.
Yes
RD Station
  • Price
  • Product Features
No. Support is already good in general.
Yes
No. Some have not been resolved.
No
Chat support is very good. When it has to escalate, though, things get lost sometimes.
  • Automations
  • Deal management
  • Importing
  • Reports
  • Copying info between areas: Contacts - Deals - Tasks - Accounts
Yes, but I don't use it
You take some time to get used to ActiveCampaign. Chat help is very good. However, email follow-up is not. Bugs take a long time to be fixed and without feedback when they are eventually fixed.
Yes
Yes. However, prices went up a lot, and we had to negotiate.
  • More contacts available
No
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[ActiveCampaign] is used for communication with our clients, and it is used by the marketing team[.] We design our newsletters and maintain our client list in ActiveCampaign.
  • Email designer
  • Automations
  • Response and site tracking
  • Landing page design
  • Support
  • Advanced search of contacts
  • Performance reports
  • Speed of platform
  • More user friendly navigation like breadcrumbs
[ActiveCampaign] is perfect for regular marketing communication. It is not quite smart if you often need to write personal emails to a certain contact - there the templates are very limited, cannot be designed like the campaign designer. So: perfect for everything that can be [standardized], based on countless automation possibilities, but doesn't quite work for following up a client personally.
  • Much higher response and conversion rates
Email & Online Marketing (9)
67.77777777777777%
6.8
WYSIWYG email editor
80%
8.0
Dynamic content
80%
8.0
Ability to test dynamic content
70%
7.0
Landing pages
90%
9.0
A/B testing
N/A
N/A
Mobile optimization
N/A
N/A
Email deliverability reporting
100%
10.0
List management
90%
9.0
Triggered drip sequences
100%
10.0
Lead Management (4)
90%
9.0
Lead nurturing automation
100%
10.0
Lead scoring and grading
100%
10.0
Data quality management
70%
7.0
Automated sales alerts and tasks
90%
9.0
Campaign Management
N/A
N/A
Social Media Marketing (2)
65%
6.5
Social sharing and campaigns
70%
7.0
Social profile integration
60%
6.0
Reporting & Analytics (3)
86.66666666666666%
8.7
Dashboards
80%
8.0
Standard reports
100%
10.0
Custom reports
80%
8.0
Platform & Infrastructure (6)
41.66666666666667%
4.2
API
100%
10.0
Role-based workflow & approvals
70%
7.0
Customizability
80%
8.0
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
Integration with SugarCRM
N/A
N/A
More features, but still affordable
1
marketing
1
I am the sole user.
  • communication with clients
  • internal communication
  • personalized campaigns and automations for our clients
  • B2C communicaiton
We are fully satisfied. We will expand the use of the tool.
Yes
Mailchimp. It was not professional enough
  • Price
  • Product Usability
value for price
we would not change it
  • Implemented in-house
Yes
first we tested with a few contacts then we gradually increased our contact database and in a few months we were ready to use in full. But we are still learning new things frequently after 2,5 years.
Change management was a small part of the implementation and was well-handled
  • understanding the way the system works.
  • integration with our crm
understand before starting to use, to avoid mistakes that are hard to retrospectively correct.
  • no training
It required several hours of playing around. I recommed only for those who have a literacy for such tools
it is right
couldn't tell
No - there is no facility to customize the interface
Some - we have added small pieces of custom code
it was easy
nothing
I did not. I hardly need a support, everything can be found on the support page, which is mainly the quickest way to get something resolved. If I need additional help I reach for the support team via email. This always work.
No
the onboarding support was very helpful and professional.
Live chat would be even better :)
  • automations
  • email designer
  • form creation - design limitations
Yes
There are only a few functions working in the mobile app. It would be impossible to have all the features. But it is useful to track for example the progress of a campaign via the app.
sometimes it is tiresome to navigate, there are no breadcrumbs and the pages load slowly. This should be improved.
works well
rarely froze. but generally quite slow to load.
Pages load slowly. (I mean "slow" in XXI century terms, so not more than 1-2 seconds) Reports are quick. But to navigate between different functions is annoyingly long. I prefer to have an open tab for each function not having to wait for them to load.
  • traffit (via zapier)
it is still in progress. takes very long.
  • Traffit
only via zapier
none
this end is easy. the other is harder.
have a pro do it.
We had different contacts assigned. The first one was not very professional. The second person was great, he assisted us with the launch.
he was helpful and available
a good deal
if communication is not seamles, ask for someone else.
Yes
waiting for it to happen.
  • better email designer hopefully
  • faster and more effective design
Yes
we upgraded 3 times. it went smooth.
No
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