ActiveCampaign

ActiveCampaign

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.6 out of 100
Top Rated
ActiveCampaign

Overview

Recent Reviews

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 26 features

Email deliverability reporting (633)

9.2
92%

List management (609)

8.9
89%

Standard reports (547)

8.8
88%

Dashboards (557)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Lite

$9.00

Cloud
Per Month [3 Users]

Plus

$49

Cloud
Per Month [25 Users]

Professional

$129

Cloud
Per Month [50 Users]

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month

Features Scorecard

Email & Online Marketing

8.5
85%

Lead Management

8.7
87%

Campaign Management

8.5
85%

Social Media Marketing

8.6
86%

Reporting & Analytics

8.7
87%

Platform & Infrastructure

8.8
88%

Product Details

What is ActiveCampaign?

The vendor states ActiveCampaign's category-defining customer experience automation platform (CXA) helps over 130,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Pricing starts at just $9/month.


By removing the silos that typically exist between email marketing, marketing automation, CRM, and account management solutions, businesses can automate truly personalized experiences that feel authentic. The vendor states that over 75% of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce.

Additionally, ActiveCampaign offers 500+ pre-built automation templates that make it easy for customers to instantly create and run connected campaigns across all channels, and free customer service, including live chat and phone support, a self-help knowledge base and complementary data migration. Combined with the ActiveCampaign Customer Success Commitment—a set of 14 promises pledging that customers will always be able to get what they need, when they need it—ActiveCampaign aims to deliver value on Day 1 to customers of all sizes.

ActiveCampaign Screenshots

Combine tagging with conditional content to put the right message in front of each customer.Powerful, easy-to-use marketing automationFinely segment your audience based on engagement, purchase activity, lead score, or any other dimension you can think of.Use live chat, site messaging, email, and a unified inbox to build relationships with customers.A simple, intuitive CRM helps your sales reps to get more done in less time

ActiveCampaign Video

ActiveCampaign: Customer Experience Automation Demo

ActiveCampaign Integrations

ActiveCampaign Competitors

ActiveCampaign Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

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Frequently Asked Questions

What is ActiveCampaign?

ActiveCampaign integrates email marketing, marketing automation, sales automation, and CRM software into one platform designed for small businesses.

How much does ActiveCampaign cost?

ActiveCampaign starts at $9.

What is ActiveCampaign's best feature?

Reviewers rate Email deliverability reporting highest, with a score of 9.2.

Who uses ActiveCampaign?

The most common users of ActiveCampaign are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 35)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Of all of the companies I work with to run my organization, ActiveCampaign has the best customer service. They are engaged, knowledgable, and dedicated. I always learn something that improves my business in the live calls. I feel that they are dedicated to helping my business grow and thrive.
Renan Kabariti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Great support. They did a series of onboarding calls, sent me extensive help content, videos, tutorials, examples, best practices. When I had some issues, the email support answered very quickly. I am deeply satisfied with their support
Tanja Baumann | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Answers are good and fast. It's usually really helpful if you write them directly. I hope they start to have the webinars again--they were great. And they also had really good workshops.

Their new new bot is not so good; you can hardly find a good answer to your question. I ignore it and go directly to the help side.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have never needed to reach out to support for ActiveCampaign, so I cannot rate their direct support. What I can speak to is their indirect support. I haven't had to call because their online support resources have answered my questions every time. I like that, after years of working with them, the system has been reliable for me.
Score 9 out of 10
Vetted Review
Verified User
Review Source
All the processes in Active Campaign are so intuitive that I didn't need to ask for assistance at the moment, so I give a very good grade, "what is well done reduces the need to ask for assistance" seems to be the motto of Active Campaign.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support is always relatively quick, though the response time could certainly be improved. Expect a response time of around 10-20 minutes. This can also be a bit frustrating when they close a ticket after you've waited in queue for a long time, simply because you missed the agent's response. Additionally, the support team seems to have relatively limited knowledge and problem solving capabilities. The account reps are much more knowledgable and helpful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.