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ActivTrak

ActivTrak

Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

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Recent Reviews

It works great!

10 out of 10
April 01, 2024
Incentivized
we use ActivTrak to track our employee's working hours and evaluate their workload and productivity. When organization is getting …
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ActivTrak Review

10 out of 10
March 30, 2024
Incentivized
Activtrak is a tool we utilize for new hires as well as those on improvement plans/probation to help ensure they are efficiently and …
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Exceptional Product

10 out of 10
March 29, 2024
Incentivized
We utilize ActivTrack as a way for our employees to understand how they are spending their time and give our department managers the …
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ActivTrak Review

5 out of 10
March 26, 2024
Incentivized
In my organization, we use it as a time management tool to track our activity of our team members. I use it weekly to track my average …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Automated data collection (135)
    8.3
    83%
  • Data analysis (134)
    7.9
    79%
  • Data management (124)
    7.4
    74%
  • Pre-built content (120)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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Free

$0.00

Cloud
user/month

Essentials

$10.00

Cloud
user/month billed annually

Professional

$17.00

Cloud
user/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Economic Downturn: Driving Operational Efficiencies, Workforce Planning - ActivTrak

YouTube
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Features

Workforce Analytics

Workforce Analytics enables optimization of a firm's workforce though auditing of a series of key workforce metrics. Among the capabilities typical of workforce analytics products are the capability of determining a new employee's success, efficient use of human resources, identification of factors that affect job satisfaction, etc.

7.6
Avg 8.6
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Product Details

What is ActivTrak?

ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology UsageScreenshot of Personal InsightsScreenshot of Workload BalanceScreenshot of Virtual Productivity CoachScreenshot of Location Insights

ActivTrak Competitors

ActivTrak Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Teramind, Hubstaff, and Time Doctor are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.3.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(203)

Attribute Ratings

Reviews

(1-25 of 142)
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April 01, 2024

It works great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
we use ActivTrak to track our employee's working hours and evaluate their workload and productivity. When organization is getting bigger and everyone is so busy on their own things, it is critical to have a system to be a fact checker to reflect which team has the most working hours and further, if the most working hours, it is caused by more business demand or just unnecessary processes internally, etc. and how to improve it.
  • total screen hours tracking
  • working hours details
  • app usage
working hours tracking is well suited as we are a salary based company, working hours could be a good metric to measure employees' attitude and efforts spent on work.

so far didnt see any downside.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are an Insurance Agency and have used ActivTrak to accomplish several things for our team. 1) To measure our team's workload. To make sure they are not running at maximum levels for long periods. 2) We use the screen capture as a backup to our E&O. We've had times that ActiveTrak captured confirmations from our carriers that changes have been made, only to find out later that the submissions didn't go through. The screen capture has provided proof that we did indeed process the change. 3) To help efficiency and workflows. Seeing how our team navigates through their work has allowed us to train and find better options for how they are doing work. It isn't only about getting more done but having our team spend less energy (emotional or physical) working through their daily tasks. and 4) tracking our team's performance as they work remotely. While we have a great team we can trust, it is good to verify and reward those who are performing well.
  • Workload: Am I burning my team members out? Do I have team members who are "slacking" in relation to my other team members? Do I have an ALLSTAR that I need to recognize?
  • Activity Breakdown: Where are they spending their time? Where do they get bogged down in getting tasks accomplished?
  • Website Tracking - are they going to places they shouldn't during business hours?
  • Ability to block websites or activities that aren't appropriate for the workplace.
  • Onboarding: They seem to want to send you a bunch of "videos" as you deploy the software yourself and work through the configuration.
  • I would love if they had some ready to implement configurations based on industry.
This is excellent software if you wonder what your team is doing when you aren't there. If you want to improve your team's workflows and efficiencies so they get more done with less fatigue, this is a great thing to have. This is not spyware. It isn't designed to capture keystrokes. It is designed to help your team improve performance and for management to understand what they are doing and help them improve. If you want to micromanage your team, then don't use this.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak as a way to see what percentage of our employees time is being spent doing productive vs unproductive activies (ie work related vs personal internet usage). Since we are a hybrid workforce, we also use it as a secondary tool to check working hours, as well as breaks.
  • Custom groups, so you can define departments.
  • Classifications, which can be tailored to what is productive and not based on department
  • Live reports so you can see who is active or not
  • Updating the billing information so it is on the interface. There's no way to get invoices or change payment methods on our own, we have to contact a sales rep to do so.
  • When a customer gets rid of a license, prorate the unused portion of it (we get charged for upgrading).
It depends on the business model and wants of the colleague -- are they hybrid? Are they wanting to track productivity vs non productivity? The referral would base solely on what the colleague is looking for and what features they're wanting out of a platform. We use the interface in such a limited capacity that I couldn't highlight additional benefits that could, and are there, but it would be something I would tell someone to at least look into.
Score 9 out of 10
Vetted Review
ResellerIncentivized
This is a great program to reclaim you and your organizations day.<br>It works well and allows visibility to be controlled of what you need/want to see. Suggestion is not use this in a way to snoop but allow you and your team to reclaim time they may not notice they are using in some areas
  • Time logging
  • Better time management
  • Team management
  • Could ease the setting of schedules.
  • Dashboard could use some easier navigation
  • Reports should be easier to create for reviews.
ActivTrak does well at defining productive and non productive navigation.
The way it can auto mark is nice and the fact you can edit things based on your line of business.
The biggest use case I have seen it used for that I disagree is just to track everything employees are doing. While this can do that as well its not the best use of it and if you are not trusting the employee to do their work then alleviate the job from them or retrain.
March 30, 2024

ActivTrak Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Activtrak is a tool we utilize for new hires as well as those on improvement plans/probation to help ensure they are efficiently and effectively working to their full capacity. <br><br>The main issue I've noticed is it may reflect someone is productive when they were not but screenshots allow me to verify that.
  • Screenshots of their day
  • Utilizing Activtrak for multiple team members
  • Timestamps and being able to change the time/date
  • Screenshots more often
  • Reflecting true productivity rather than sitting on the same screen for multiple minutes
Well suited for team members who are not meeting goals

Less appropriate for needing to review minute by minute productivity due to lapse in time of tracking
March 29, 2024

Exceptional Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize ActivTrack as a way for our employees to understand how they are spending their time and give our department managers the insights to assist them in becoming more productive.
  • Dashboard insights
  • Productivity insights
  • Weekly Reviews
  • More detailed time review ability
  • Would be nice to send a department specific email to managers
Remote workers is the easy answer but its also so beneficial to assist in office workers understand their time management.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is primarily used to track individuals working from home. Also to determine our rate of productivity vs down or dead time. A third but not as important reason is to see if personal time is spent at work.
  • Can show pinpoint details
  • Can show overall productivity
  • Can track individuals
  • Better explanation of what reports are when you want to set them up
This review came at a good time. Yesterday we planned to use it to keep track of a questionable employee's time spent remotely last week only to find the data was not tracked for almost 2 full days. This was critically important to us and it was unavailable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to ensure that our employees working remotely are in fact being productive. We compare productivity when working remotely vs in the office. We look to see when employees are overworking so that we can provide proper support. We also have strict policies for use because we are a defense contractor. We use the alerts to let us know when someone is doing things that are prohibited (ie. using dropbox, storing data to a USB, etc)
  • Tracking Productivity
  • Providing Alerts for prohibited activities
  • Reporting
  • Include Employees with no activity in reports
  • Alert or report for when employee has not done work in a day (absent)
  • Be able to remove the screenshots from the alarm log so you can only see actual alarms
It works very well for tracking the efficiency of your team. Tracking if employees are working or not, especially when you have remote employees. I think it is also great for compliance.
Score 4 out of 10
Vetted Review
Verified User
We use ActivTrak software app to track remote team members at our company and their productivity on company computers. This enables us to have a quick glance view and drill down if needed to see who's doing what and when. It has a web app that we access and use most of the time.
  • Activity Log
  • URL Tracker
  • Time Card
  • Mobile View
  • Screenshots
  • Integrations
It is well suited if you have very basic needs for tracking software. I have used other similar applications which do a better job at a better price point and the only reason I use this product today is because the new company I am with installed it before I started working with them.
March 26, 2024

ActivTrak Review

Score 5 out of 10
Vetted Review
Verified User
Incentivized
In my organization, we use it as a time management tool to track our activity of our team members. I use it weekly to track my average productive levels and what my time is being spent on. ActivTrak addresses time spent on what sites and apps that we use on a daily basis and displays this information in an aesthetic bar graph.
  • Bar graph or the data usage. The UI of the site is helpful as we can toggle through to select the date range and how we like to view the data info.
  • Sends emails weekly to show trends of activity levels for our team.
  • Can also track top websites and time used.
  • On the dashboard productivity, when you change the custom date range to be the last 30 days, the dates on the bottom of the bar graph is very cluttered and squished. It's hard to tell which date is which. Maybe adding a feature where you could zoom in on that particular graph.
  • Overall, maybe adding a feature to see one specific graph and view the insights.
ActivTrak can be beneficial in a company to understand their employees and how their time is being spent on their daily activities. Not entirely necessary for employees who are in office, but remote workers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak is a great platform, we use it to track agent productivity. It helps us classify programs and websites that are visited as Productive vs. non-productive and ensure agents time is being spent on work related tasks and not spent shopping or on other non productive sites.
  • Screenshots
  • Productivity Tracking
  • Idle Timers
  • Having a user as tracked vs not tracked can be unintuative
  • more options for productive vs unproductive
Tracking productivity for underperforming agents or identifying things that take more time than they should
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to monitor employee's productivity and overall efficiencies.
  • Provides actionable metrics.
  • Objective data.
  • Report capabilities.
  • I'd like to see more individual metrics rather than team-based metrics. For instance, we'd like to add Focus and Collaboration to our metrics reports, but that's only available for team comparison.
  • More flexibility with setting different parameters for part-time versus full-time employees as opposed to having a one-size-fits-all.
  • Simple things like selecting the users can be clunky.
Due to the program's versatility, we're able to calibrate it to fit our company's needs. We mainly use ActivTrak to pull metrics for our managers and team to show where we're excelling and where we need to pay more attention. Each user has their own log-in, so they can monitor their usage in real-time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak has truly our business. As a manager, staying on top of everyone's tasks and productivity used to be a bit of a challenge but since we started using ActivTrak, I feel like I have a personal productivity assistant when I need it. The problems we were facing were remote users but now I feel comfortable with this great tool.
  • Actively monitoring user details
  • Clear picture of workflow / activity
  • Where time is spent
  • Option to Not Track computers instead of just user profiles
  • Easier to activate/alert to when a device is seen online
I can see which apps are getting the most use, where time is being spent, and if there are any obsticles slowing down the work.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak helps track worker productivity, especially when employees are working remotely
  • activity log
  • screenshots
  • graphs
  • would like more detail on "productivity" and ability to define per my customization.
  • ability to group departments and create groups
as long as it is not abused, ActivTrak helps management follow productivity.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak helps us keep track of employees who may be remotely working and with newer employees who may still be in their probationary period.
  • Scrrenshots of employees
  • Dashboard with all employees
  • Easy interface
  • Better functionality with the dashboard
  • Being able to view multiple days at one go.
While I appreciate what ActivTrak can provide, it is a fine line between hovering constantly over what your employees are doing. We have only used these on employees who work remote and is a way to hold each other accountable.
February 29, 2024

Accountablility!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization is fully remote. Having ActivTrak allows us to hold each other accountable with our work flow. Not only can we monitor each other, we use this application to see what programs and websites are used on a regular basis. Therefore we can determine if another program or website is beneficial for us, especially if it's one that we pay for. Again, ActivTrak is great at holding us accountable in our work!<br><br>
  • Tracking programs/sites
  • Provides detailed login information
  • Easy to read dashboard, overview of the organization and teams
  • Navigating through each person's activity
Great for telling simple information if someone is actively working. And if they are actively working it'll tell you what they're working out of, Email, Websites, etc.
February 27, 2024

My right-hand man

Daniel Molesworth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak is currently being used across our whole office as a means to monitor the time taken to carry out certain processes and allow us to see areas of improvement and development of the processes. Allowing us to ensure we are always reviewing best practise to ensure we have a true reflection of it within our office.
  • Time tracker.
  • Monitor website usage.
  • Multi assignment of category
  • Multi assignment of process
During the pandemic it has become my right-hand mam, allowing me to monitor all our staff and their productivity whilst they remote work from home.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses ActivTrak to review productivity and isolate where our agents spend the most time during their day. Remote workforces are more challenging to manage, and ActivTrak has given us more insight into how our teams spend their work days, how often tools are being used, and if we need to create training around those tools.
  • Tracks work hours.
  • Comparison of productivity for remote vs. in hours employees.
  • Provides a view of the top tools being used by our teams.
  • More insights on active productive time, and the configuration for tracking.
  • More configuration training in the beginning for folks signing up for the platform.
  • Alerts when a team member stops being tracked.
ActivTrak is great for teams with production goals and remote work. I don't think I would recommend this for teams that primarily spend their days in Zoom meetings or similar platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak helps to keep a check and balance on users' productivity and as well as performance. Also, we can manage our employee's professional growth and stability. We use ActivTrack to keep the records of the working hours and trends which allows us to closely review and consider our staff's working behavior. It also gives us insights into the applications which are mostly used and sorts the top categories between many available choices. In short, it is reliable in terms of Monitoring and managing the staff remotely as well as in hybrid environments.
  • Providing Insight on the Staff's Productivity
  • Providing a detailed summary of day to day performance in real-time and reporting wise
  • ActivTrak enables better management of staff working trends
  • Users should be able to pull reports in PDF or Excel format for working hours and so
  • More flexibility toward searching through recorded data
  • able to search results by using keywords for the staff
ActivTrak is well suited for companies looking to monitor the remote staff productivity and performance rather than sitting in front of the cams and watching many users at the same time to evaluate work efficiency ActivTrak provides as easy solution for managing and keeping records of user's activities to improve the organization's expectations and completing there given tasks. It also helps the management to keep a check and balance between productive use of the working hours and resources. It should not be used for the breech on someone's private activities of receiving any confidential Financial information. which is prohibited strictkly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using ActivTrak for a few years now. Mainly we started using it during COVID as a way to make sure people working remotely were staying on task. Today we continue to use it a lot for our remote work force that has grown in the last couple years. It is the best tool I have used for monitoring and tracking productivity. We use it as a positive way to coach people who may not be producing as much as they should.
  • Track hours worked
  • Track websites visited and time spent
  • Track how productive someone is
  • Better report exporting with details
  • Better alert system for specific categories
ActivTrak has been a great tool from the beginning. I was impressed with the demo and compared to other programs it delivers a better experience and a vastly larger amount of useful data. I do not find it less appropriate for anything. Every manager who uses it really loves it! I will continue using the tool.
April 04, 2023

Meets expectations

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Productivity tracking, Time sheet verification and Insider Risk are the use cases we currently use ActivTrak for.
  • Very generic but just high view of system use
  • Analytics are really good
  • Seems to be very accurate reporting
  • Being able to pin point productive vs non-productive time
  • Activity log alarms
  • Being able to limit permissions better for non-admin users while retaining functionality
Allows for high level productivity tracking on simple system use. Good

Some features require higher permissions than we are comfortable giving our managers, so they make do with lesser permissions. Needs improvement...maybe more user types.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Extremely positive, our employees have become much more productive with their time. It also allows managers to see which of their employees are close to being overworked and which have the capacity to take a larger role. Overall, ActivTrak pushed our team to be more productive and provided the management team with insights into where they can provide more support.
  • Detailed Data
  • Live Insights into employees daily activity
  • Reporting
  • More options for Customization
Anytime your team grows or has remote workers, ActivTrak will help massively
April 03, 2023

ActivTrak Review

Polina F. Snitkovsky | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I pull reports on support staff productivity. Our objectives are not fully met.
  • At-your-fingertips reports
  • Location insights - they are available now, but we are still unable to take advantage of them
  • It is not very user friendly
Our objectives are not fully met. We need to track productivity by location (office vs home). We were prepared to upgrade to take advantage of the location insights; however, it does not seem to be compatible with our system. Additionally, the scope of what is being captured by ActivTrak seems to be somewhat limited.
April 03, 2023

Exceeds our Needs!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have a hybrid environment for a few departments so we use ActivTrak to track their productivity on their work-from-home days. It provides a clear analysis between the productive vs non-productive times during their work days. The screenshots also help us ensure our employees are actually working rather than just jiggling their mouse to stay on productive. I also appreciate the classification feature since it's a quick way to see any potentially unproductive sites.
  • Website classifications
  • Computer screenshots
  • Customizable configuration
  • Alerts for when someone is not working during scheduled hours (although this may already exist and we don't utilize it as I know the alarm feature is pretty comprehensive)
  • Because of our IT configurations, a lot of weird "groups" show up on the dashboard which looks a bit confusing
  • Not having to create a group for 1 employee to see their own data, just allow each user to see their own data once their access account is created
We have a hybrid environment for a few departments so we use ActivTrak to track their productivity on their work-from-home days and it provides a clear analysis between the productive vs non-productive times during their work days. We have less than 10 people that we monitor so I'm not sure how well-suited the system is or if there are any better options for larger companies. It certainly suits our needs though.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We put ActivTrak in place at our company as a tool to be able to see if someone is struggling with their productivity. We were lucky that this was in place when our entire company began working from home. It has made it so that we are able to feel comfortable with people working at home. I produce a report just showing the average productive hours for each employee each month. We use the tool to be able to support our staff better and find any outliers who may not be the right fit for our company.
  • Able to see what people are spending their time on.
  • Can decide ourselves what is productive or not productive time.
  • Tracks working hours so that we know when their work day begins and ends.
  • Would like to be able to create our own reports without having to extract data (easier).
  • Would like some additional alerts that we could base on activity.
  • Sometimes Google is listed if they searched with it instead of the site they are on. Too many items are lumped into Google.
ActivTrak is great for making sure that people are actually working when working from home. It also helps to quickly find the people who are probably not a good fit for our culture. They are not putting in the same effort as other members of their team. For example, we are a sales-driven organization and we found a user who was setting up a Zoom meeting with only themselves so that it looked like they were working when they were not.
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