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ActivTrak

ActivTrak

Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

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Recent Reviews

ActivTrak Review

5 out of 10
March 26, 2024
Incentivized
In my organization, we use it as a time management tool to track our activity of our team members. I use it weekly to track my average …
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Accountablility!

8 out of 10
February 29, 2024
Incentivized
Our organization is fully remote. Having ActivTrak allows us to hold each other accountable with our work flow. Not only can we monitor …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Automated data collection (129)
    8.3
    83%
  • Data analysis (128)
    7.9
    79%
  • Pre-built content (115)
    7.5
    75%
  • Data management (118)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Free

$0.00

Cloud
user/month

Essentials

$10.00

Cloud
user/month billed annually

Professional

$17.00

Cloud
user/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Economic Downturn: Driving Operational Efficiencies, Workforce Planning - ActivTrak

YouTube
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Features

Workforce Analytics

Workforce Analytics enables optimization of a firm's workforce though auditing of a series of key workforce metrics. Among the capabilities typical of workforce analytics products are the capability of determining a new employee's success, efficient use of human resources, identification of factors that affect job satisfaction, etc.

7.5
Avg 8.5
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Product Details

What is ActivTrak?

ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology UsageScreenshot of Personal InsightsScreenshot of Workload BalanceScreenshot of Virtual Productivity CoachScreenshot of Location Insights

ActivTrak Competitors

ActivTrak Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Teramind, Hubstaff, and Time Doctor are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.3.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(194)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to monitor employee's productivity and overall efficiencies.
  • Provides actionable metrics.
  • Objective data.
  • Report capabilities.
  • I'd like to see more individual metrics rather than team-based metrics. For instance, we'd like to add Focus and Collaboration to our metrics reports, but that's only available for team comparison.
  • More flexibility with setting different parameters for part-time versus full-time employees as opposed to having a one-size-fits-all.
  • Simple things like selecting the users can be clunky.
Due to the program's versatility, we're able to calibrate it to fit our company's needs. We mainly use ActivTrak to pull metrics for our managers and team to show where we're excelling and where we need to pay more attention. Each user has their own log-in, so they can monitor their usage in real-time.
Workforce Analytics (6)
75%
7.5
Automated data collection
90%
9.0
Data analysis
80%
8.0
Benchmarking
70%
7.0
Pre-built content
70%
7.0
Data management
80%
8.0
Self-service insights
60%
6.0
  • Enables us to continue remote work.
  • Measure new employees while in probationary period.
  • Monthly metric reports for individual feedback.
  • Workload balance.
  • Working hours.
  • Screen view.
Actual work being done versus what we thought was being done.
The Healthy vs. Over and Under has helped managers see where employees have more capacity and those who need to delegate some of their work.
N/A
N/A
9
Sales, service, admin, HR, marketing.
2
President and HR.
  • Metrics.
  • Supervisory
  • Policy compliance.
  • Provide metric reports direct to users.
  • Enhance business and hiring decisions based on data.
  • Identify high and low performers.
  • Measure focus by employee.
  • Measure collaboration by employee.
  • Build out remote workforce.
we like the program!
Yes.
When we needed to get information on why an employee's productivity was showing much higher than normal, we learned through the support team that we needed to change our thresholds. Once that was done, our measurements appeared to be in line with expectations.
Excellent follow through and knowledge.
  • Productivity metrics.
  • Personal insights.
  • Working hours.
  • Capacity planning.
Users without a lot of tech comfort don't adapt to using it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using ActivTrak for about three months now. It has been helpful to track our team's progress and monitor their use of our apps and programs. While ActivTrak does monitor our team's work, it does not feel invasive and still gives our team some privacy compared to some other programs offering the same service as ActivTrak.
  • Track employees.
  • Reporting
  • Easy to use
  • Create employee tracking schedules
  • Remote desktop tracking without having to register another user.
  • Installation ease
  • Remote desktop tracking
It is well suited to track employee use of their company computers and monitor their progress and productivity, especially in a remote environment.
Workforce Analytics (6)
65%
6.5
Automated data collection
60%
6.0
Data analysis
70%
7.0
Benchmarking
50%
5.0
Pre-built content
70%
7.0
Data management
70%
7.0
Self-service insights
70%
7.0
  • Productivity tracking.
  • Productivity tracking has been the most useful part of ActivTrak.
A lot of our employees are remote, so it is nice to check in on what they are doing day to day and ensure that they are being as productive as they can be.
Not applicable.
Not applicable.
Not applicable.
60
Sales, quality control, closing operations.
3
Operations, IT, managers.
  • Track employees
  • Track productivity
  • Manage remote teams
  • Productivity reporting
  • Metrics
  • Team management
  • Recognition programs
Activtrak has been very helpful for us to manage our remote teams. We would like to see activtrak continually add new features and stay competitive with other companies that offer similar services.
No
  • Price
  • Product Features
  • Product Usability
Would not change evaluation or selection process.
  • Implemented in-house
  • Getting users to accept the platform on their computers.
There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.
  • No Training
Yes. Activtrak has many training/learning materials/documentation online.
I was not involved in the configuration but did not receive any feedback that it was difficult.
Read the training documentation that Activtrak provides online.
Was not involved in this process.
No, we have a team in house that is familiar with the product.
No
Installation was easy with activtrak's assistance.
NA
  • Reporting
  • Tracking
  • Remote desktop tracking
It is easy to use after some use of the platform and reviewing training modules.
The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.
Have not experienced any outages or application errors.
Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.
  • Not applicable.
Not applicable.
  • Not applicable.
Not applicable.
  • API (e.g. SOAP or REST)
Not applicable.
Not applicable.
No advice at this time.
Vendor was responsive and easy to work with.
The vendor has been easy to work with, even after the sale.
Not sure.
No tips or advice at this time.
  • Was not aware of the update.
  • Bug fixes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak is being used by our organization to monitor our employee’s productivity and usage patterns. ActivTrak helps us address the issue of employees working too much or too little and running the risk of burnout. We are also able to use ActivTrak to pick the best times for departmental and companywide meetings.
  • Application tracking
  • Web usage tracking
  • Burnout risk
  • Less add on products
  • Ad-hoc reporting
ActivTrak is useful for a company of any size that is looking to monitor employee productivity. ActivTrak is also very useful in gaining insights into employee work patterns, application usage, and focus. ActivTrak may not be useful to accompany that does not want to dig to deep into employee activities.
Workforce Analytics (6)
98.33333333333334%
9.8
Automated data collection
100%
10.0
Data analysis
100%
10.0
Benchmarking
100%
10.0
Pre-built content
90%
9.0
Data management
100%
10.0
Self-service insights
100%
10.0
  • Validate where help is needed
  • Ensure staff workload is properly balanced
  • Coach low performers
  • Reporting is simple to use and very easy to learn
  • Export to Excel allows you to do some reporting of your own
  • Continued feature additions
We have been able to spot individuals in our workforce that needed support in one way or another. We did not use AvtivTrak to just focus the individuals who were on the lower end of the spectrum, but also those who were at a high risk of burnout. We were able to see day or day and week over week who was in need of support.
Given the current work from home situation, we were able to use the insights that we gained from ActivTrak to help us better manage our workforce. One of the things that ActivTrak allowed us to do was to ditch the typical work day and allow some of our workforce to have more flexible day. Some people who had children were able to work 'as needed' and not be stuck to a 'normal' schedule.
We just really liked the ActivTrak product from top to bottom. Our ActivTrak sales team was very helpful in getting the product off the ground. ActivTrak pre-sales was able to answer all of our questions in a timely manner and their support was able to get our tech questions answered. The ActivTrak software also checked all our boxes.
  • Reporting
  • Install
  • Upgrades
  • Advanced reporting
Yes
The mobile interface is good to get the data you need. I would not recommend it for any larger jobs.
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using it to monitor the productivity of all of our salaried staff. It had helped us identify individuals that are not focused on work.
  • Management of Productive/Unproductive activity is easy.
  • The stock reports are very detailed and easy to use.
  • The onboarding process is first class.
  • Some reports take a bit to load as there is a lot of data.
  • We had issues with classification performance early on which have been resolved.
  • At times, the agent will hang up and productivity will continue to be counted.
Having used one of their competitor's products, I can say that ActivTrak just plain works and is very easy to use. It does not take a lot of babysitting to get results.
Workforce Analytics (6)
85%
8.5
Automated data collection
90%
9.0
Data analysis
90%
9.0
Benchmarking
90%
9.0
Pre-built content
90%
9.0
Data management
70%
7.0
Self-service insights
80%
8.0
  • We eliminated 3 people from a position that only required 1.
  • The cost of the product is nothing compared to the loss of productivity that it's monitoring.
  • Data connect as it has allowed us to built custom reports and dashboards
  • Classification is simple and not overburdensome.
We are able to see and monitor the non-value-add activities that our associates take part in. This leads us to help them modify their behavior.
We're able to tell if an associate is in fact working and not just playing with their machine. We can also gauge how effective they are when remote working vs working in the office.
Teramind was a horrible mess that never worked right from day 1. Their support and sale staff were slow and non-responsive.
340
Every Salary associate has an agent installed. This includes c-suite as well.
1
Currently I am the only one that support ActivTrak, it has been pretty hands off from the beginning requiring minimal support.
  • Performance monitoring
  • Finding associates wasting time with non value added tasks
  • Finding positions that are under staffed or require reduction based on reporting
  • Using it has found gaps in security standards by knowing what the associates are doing
  • We could empower the associate to see what they are doing how they are productive and unproductive.
We have found it to be an invaluable tool to increate employee productivity and focus.
Yes
Teramind, it had constant issues and support was non existent.
  • Price
  • Product Features
  • Product Usability
Features for the price was a deciding factor for us.
I wouldn't, ActivTrak is spot on and very flexible.
  • Implemented in-house
No
  • None, it went smooth and without issue
IT was as easy as pushing the agent out to the machines that needed to be tracked.
  • no training
Very Thorough
Yes, the documentation is well put together and easy to follow.
It's just right it's not difficult at all.
No out of the box it just works.
No - there is no facility to customize the interface
No - the product does not support adding custom code
N/A
Yes
Yes it was quickly resolved by their development team.
We had an issue with the classification page taking forever to update anything. They were diligent at finding the root cause and resolving.
  • Reporting is super easy, just click and run
  • Classification of events is easy and fast
  • None that I have found.
Yes, but I don't use it
It was easy to use without any training whatsoever.
N/A
It's never been down.
Some reports are a little slow to load based on the size of record sets returned.
  • None
  • None
None
N/A
N/A
They were very good at staying on top of our needs and answering questions.
They continue to support us with excellent service.
We were able to reduce the agent cost and setup terms that that we needed.
N/A
No
  • None, the agents update themselves
  • Client GUI is updated and transparent
  • N/A
No
No
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