ADAPTcrm

ADAPTcrm Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
ADAPTcrm is mainly used in our marketing and human resource department and its powerful features made it easy for us to manage our relationships with our clients as it keeps complete information of the clients. And also it is being used for recruitment. And it is also helpful in our organization for the storage of massive amounts of data.
  • This CRM solution provides multiple functions including contact management.
  • Integration via ADAPTcrm is quite simple and easy.
  • The dashboard is genuinely amazing and clear.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
As we are using this CRM solution for our mid-sized organization and I don’t think so it would be suitable for the large-sized firms since it has some flaws that are non-compromising in the case of large firms like there should be more customizations and some bugs that need immediate fixation. But for our company, it is working perfectly. It helps in keeping a record of our employees as well as it is the keeper of our client’s contacts. It has made lives easy for us and we link this tool with outlook and integration is simple.

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My company and I are using Adapt CRM to manage our customer relations and has proved as a time saver for us. It enabled us to find the variety of contacts of the sales force and above all, we can manage things easily that resulted in the growth of our organization. Integration with it is also very effectively done.
  • Its integration is very easy.
  • Enabled us to get in contact with our LinkedIn connections.
  • It is very user friendly.
  • Its customer service is proactive and are highly efficient people.
  • Its subscription charges are bit too high.
  • Sometimes it resulted in slowing down our system.
  • It sometimes shows incorrect information.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
We are using Adapt to manage our customer relations in a highly professional manner. Also, we can get contacts and we have found it always improving itself and has helped us in uplifting our company. We can now readily find data of our clients and can sort a huge pile of data with much effectiveness.
Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ADAPTcrm was used as across an entire organization of about thirty employees. The product provides a number of powerful features that can be both highly useful and sometimes frustrating for new users. The program provides features that can help manage employee placement and payroll. In some regards, the program was overkill for our needs.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.

ADAPTcrm Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
88%
8.8
Customer data management / contact management (3)
85%
8.5
Workflow management (3)
95%
9.5
Territory management (3)
85%
8.5
Opportunity management (3)
85%
8.5
Integration with email client (e.g., Outlook or Gmail) (3)
90%
9.0
Contract management (3)
90%
9.0
Quote & order management (3)
95%
9.5
Interaction tracking (3)
80%
8.0
Channel / partner relationship management (3)
90%
9.0
Customer Service & Support (3)
92%
9.2
Case management (3)
95%
9.5
Call center management (3)
90%
9.0
Help desk management (3)
90%
9.0
Marketing Automation (2)
88%
8.8
Lead management (3)
90%
9.0
Email marketing (3)
85%
8.5
CRM Project Management (3)
90%
9.0
Task management (3)
95%
9.5
Billing and invoicing management (3)
85%
8.5
Reporting (3)
90%
9.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting (3)
90%
9.0
Pipeline visualization (3)
85%
8.5
Customizable reports (3)
95%
9.5
Customization (4)
85%
8.5
Custom fields (3)
85%
8.5
Custom objects (3)
80%
8.0
Scripting environment (3)
85%
8.5
API for custom integration (2)
90%
9.0
Security (2)
88%
8.8
Single sign-on capability (3)
90%
9.0
Role-based user permissions (3)
85%
8.5
Social CRM (2)
85%
8.5
Social data (3)
90%
9.0
Social engagement (3)
80%
8.0
Integrations with 3rd-party Software (2)
88%
8.8
Marketing automation (3)
90%
9.0
Compensation management (2)
85%
8.5
Platform (1)
85%
8.5
Mobile access (2)
85%
8.5

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.

ADAPTcrm Pricing

Frequently Asked Questions

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.

What is ADAPTcrm's best feature?

Reviewers rate Workflow management and Quote & order management and Case management highest, with a score of 9.5.

Who uses ADAPTcrm?

The most common users of ADAPTcrm are from Mid-size Companies and the Unknown industry.