TrustRadius
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.https://media.trustradius.com/product-logos/cn/fR/GPIR43X6IMRZ.gifA robust, fully featured CRM solutionADAPTcrm was used as across an entire organization of about thirty employees. The product provides a number of powerful features that can be both highly useful and sometimes frustrating for new users. The program provides features that can help manage employee placement and payroll. In some regards, the program was overkill for our needs.,It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization. ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable. The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.,The interface can be difficult to learn at first and a little overwhelming for new users. The lack of customization of some features without additional support. The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.,8,ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly. Some users needed additional training which increased staffing costs. The program helped simplify operations into an integrated software solution.,Microsoft Access, Microsoft 365 Business, CiviCore, A Public Benefit Corporation and Agile CRM,Blackbaud CRM, Adobe Analytics, Google Analytics, Google Cloud CDN
Unspecified
ADAPTcrm
12 Ratings
Score 6.1 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

ADAPTcrm Reviews

ADAPTcrm
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.1 out of 101
Show Filters 
Hide Filters 
Filter 12 vetted ADAPTcrm reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-1 of 1)

  Vendors can't alter or remove reviews. Here's why.
Bruce Emmerling profile photo
January 09, 2019

ADAPTcrm Review: "A robust, fully featured CRM solution"

Score 8 out of 10
Vetted Review
Verified User
Review Source
ADAPTcrm was used as across an entire organization of about thirty employees. The product provides a number of powerful features that can be both highly useful and sometimes frustrating for new users. The program provides features that can help manage employee placement and payroll. In some regards, the program was overkill for our needs.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Read Bruce Emmerling's full review

ADAPTcrm Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
7
Workflow management (1)
6
Territory management (1)
6
Opportunity management (1)
7
Integration with email client (e.g., Outlook or Gmail) (1)
8
Contract management (1)
8
Quote & order management (1)
7
Interaction tracking (1)
8
Channel / partner relationship management (1)
8
Case management (1)
8
Call center management (1)
7
Help desk management (1)
7
Lead management (1)
8
Email marketing (1)
8
Task management (1)
9
Billing and invoicing management (1)
8
Reporting (1)
7
Forecasting (1)
7
Pipeline visualization (1)
8
Customizable reports (1)
7
Custom fields (1)
6
Custom objects (1)
6
Scripting environment (1)
7
API for custom integration (1)
6
Single sign-on capability (1)
7
Role-based user permissions (1)
7
Social data (1)
8
Social engagement (1)
7
Marketing automation (1)
8

About ADAPTcrm

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.