AdmitHub Untied The Knotty Problems That The Pandemic Tied.
Use Cases and Deployment Scope
Annually we advise and guide 1,000 students per annum in navigating
college applications, scholarships, selection decisions, and the
financial aid process. In part, AdmitHub has spurred an 11% uptick
in enrollments and helped improve retention post the COVID-19 pandemic. Our biggest issue was finding a
platform that wasn't intimidating or overwhelming for our specific
student population. Most of our students are adults, with an average age in
their late 30s.
Pros
- The AI conversations were surprisingly engaging.
- However, the AI conversations did take a while to learn to respond to some inquiries.
- Enriched and detailed analytics as well as customizable surveys.
Cons
- The majority of our students are low-income, and at times, they are unreachable as a result of losing internet or cellular service. If mailed flyers and handouts could be generated, that would be great!
- I wish we could do more of our own personalized messaging.
- I wish there were a few more mobile application specific features.
Most Important Features
- The surveying features.
- Analytical reporting.
- Personalized chat-bots.
Return on Investment
- We have had an 11% uptick in year over year retention.
- We completed an all-student survey in less than a third of the time of any previous year.
- We are trending towards reaching pre-pandemic enrollment levels a semester sooner than expected.
Other Software Used
Salesforce CMS, BigBlueButton