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Adobe Analytics

Score8.2 out of 10

1,003 Reviews and Ratings

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.

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Top Performing Features

  • Pageview Tracking

    A feature that records and provides data on a specific page's popularity and the number of times it has been viewed by users.

    Category average: 8.9

  • Event Tracking

    This enables the tracking of specific actions or 'events' on your website, such as button clicks, form submissions, and engagement with other interactive elements.

    Category average: 8.5

  • Device and Browser Reporting

    This enables an overview of the type of devices or browsers users are using to access your website, helping in improving website design, usability, and visibility.

    Category average: 8.4

Areas for Improvement

  • Bounce Rate Measurement

    This feature measures the number of users who visit only one page on your website before leaving, helping to identify issues with content quality or website design.

    Category average: 7.9

  • Lead Conversion Tracking

    This tool allows you to follow a user's path through your website until they complete a certain action, like making a purchase or signing up for a newsletter, enabling you to understand what leads to conversions.

    Category average: 7.8

  • Reporting in real-time

    This feature provides immediate data and analysis about web traffic and user behavior, facilitating real-time decision making.

    Category average: 7.8

Scale up your Web with better Analytics

Use Cases and Deployment Scope

We use Adobe Analytics to help us understand the stakeholders that visit our web page. Then, it allow us to identify the traffic on the web page, most important content pages and resources from those visits. All of this is made taking into account the different languages for our web service, so we are able to see the visitor behavior and help us to create more content and display it in different ways. If you want to know how certain group of stakeholders interact with our page, Adobe Analytics allow us to take better decisions and test new content.

Pros

  • Report performance
  • Identify resources and channels
  • Save historical data
  • chance to create your own view
  • Share projects with people inside our dptm/area

Cons

  • Please make it faster when loading data
  • Templates for custom reports
  • URL analysis should be great (to see 1 landing page performance)
  • World Map for visitors
  • AI for creation custom reports

Return on Investment

  • This tool save us time on the reporting season
  • You customize your dashboard so every time you login, you get info updated at the moment
  • Show us the best performance content and allow us to keep the engagement with our stakeholders
  • You can see the less performing pages and re-create them with new content and get comparative metrics
  • With training, you get a lot of work done with few team member

Usability

Alternatives Considered

Google Analytics, WordPress and HubSpot Marketing Hub

Other Software Used

Sprout Social, Lilt, seoClarity, Wrike

No other tool needed Adobe Analytics

Use Cases and Deployment Scope

Adobe Analytics is essential to our business because it can be difficult to really get into depth the details you need about the traffic coming to your website. We have multiple websites and domains to manage and Adobe Analytics is able to compile the data in one cohesive dashboard that any user can understand.

Pros

  • Digestible dashboard
  • Great detail
  • Breaks out each platform for in-depth reporting

Cons

  • Drill down further into each url
  • Greater insight into bot activity
  • Able to export larger data sets

Return on Investment

  • We are better able to review real time data as it's happening and notified if something is wrong
  • We are able to see referral traffic and who is linking to us
  • It helps drill down to lead conversions and great insight into their behavior

Usability

Amazing tool for campaign and traffic measurement

Use Cases and Deployment Scope

Adobe Analytics help us understand the customer behavior on our campaigns. It records and measures traffic split across campaigns and help us generate sales funnel. Helps us evaluate which customer segments are dropping off, what their preferences are and at what stage to zero down on the appropriate targeting method for them. It provides customer journey data across platforms and different cuts helping marketing teams to come up with the best strategy.

Pros

  • Detailed granularity of data across campaigns, pages, devices etc.
  • Dashboards and reports makes analysis and deep dives easy
  • Seamless integration with other tools from Adobe experience cloud
  • Accurate and actionable insights

Cons

  • UI can be improved, legacy interface requires dedicated analysts/teams
  • Customizable reports or self-help reports can be made more intuitive and easier to use
  • Price can be quite high making other alternatives more valuable for smaller firms or startups with limited budgets

Return on Investment

  • 100% accurate measurement of traffic activity (source of truth)
  • Real time data to adjust the campaign for maximum revenue
  • Native integration with Adobe experience cloud tools which makes end to end marketing and campaign management easy

Usability

Other Software Used

Salesforce Data Cloud, Google Ads, Google AdSense

Adobe Analytics Opinion

Use Cases and Deployment Scope

Adobe Analytics helps us track and identify opportunities from our website, helps us analyse ROI from the media we invest, Helps identify trends and improvements on where we need to focus our business on.

Pros

  • Provide Web data behavior in a robust way
  • Hability to classify and create segments within our web traffic
  • Reporting and Analytics

Cons

  • Alerts could be more flexible
  • Data Warehouse does not provide weekly data using ISO Week
  • Some Pages are grouped in a way we cannot have visibility of their metrics
  • Search terms from Google is not available anymore

Return on Investment

  • Optimized conversion rate from our paid media
  • Helps us identify qualified visits and also brand awareness traffic

Usability

Alternatives Considered

Google Analytics 360 (discontinued) and Google Analytics

Other Software Used

Tableau Desktop, Google BigQuery, Alteryx Platform

Adobe Analytics Review

Use Cases and Deployment Scope

I use them for customer analytics from a marketing perspective. Promotion usage, website usage, etc.

Pros

  • Insights into what promos performed well
  • What type of promo does better than others
  • Insights I can't get with our data warehouse

Cons

  • Usability right from the start
  • Clearer identification of what slicers can be used in the analytics

Return on Investment

  • Optimized marketing spend
  • Optimized promotional targeting

Usability