Adobe Audience Manager Reviews

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57 Ratings
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Score 8.3 out of 100

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Reviews (1-13 of 13)

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Ashley Willis | TrustRadius Reviewer
October 02, 2020

Very useful tool for making your data easier to access

Score 7 out of 10
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Support Rating

7
Adobe generally has decent support on its big products, but this one may be a more niche product. Because of that, it seems support is a bit slow on responses to complex issues. Generally, we get around to a solution and I can say their support staff is friendly and tries hard. Thankfully we not have had to deal much with support as the product seems to run very well on its own without much trouble once its setup.
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Kevin Sohel | TrustRadius Reviewer
September 17, 2020

Great data management

Score 8 out of 10
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Support Rating

7
AAM has good support, but the support is not as available, due to waiting time and queue. The instructions presented are available, but it navigation is not easy between pages. However, instructions are usually direct and straightforward, but any underlying thoughts or questions won’t be easily answered without support from their service.
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John Chavez | TrustRadius Reviewer
September 14, 2020

The only presentation tool you'll ever need.

Score 10 out of 10
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Support Rating

10
Regardless of the fact that it does kind of have a steep learning curve, once you learn it it is a very easy system to use. More importantly, it's a very robust system. If you rely on it for project management for most of your organization, then this is an amazing tool.
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Anonymous | TrustRadius Reviewer
September 12, 2020

Well organized system for easy data management

Score 8 out of 10
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Support Rating

7
Support seems to be outsourced, and the tech you get may not always be super knowledgeable at the product, but we find that once your issue gets escalated you will end up with someone who can fix your problem in a timely manner. This is par for the course these days on software support.
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Anonymous | TrustRadius Reviewer
September 19, 2020

Reached larger audience that I thought we could!

Score 8 out of 10
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Support Rating

6
We never really used the customer support for Adobe. We usually communicate with the townships and help each other in combination with our knowledge base. More than that we use Adobe's website and their frequently asked questions section if we really need to find something in particular.
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Feature Scorecard Summary

Collection of first-party data (15)
8.4
Collection of third-party data (15)
7.8
Access to Third-party Data Providers (15)
7.8
Audience taxonomy (15)
8.5
Tag Management (14)
8.3
Data Analysis Dashboard (15)
8.2
Data Transfer (14)
8.1
DSP integration (14)
8.3
Campaign Analytics (15)
8.4
Audience Analytics (15)
8.9

About Adobe Audience Manager

Adobe Audience Manager is a recognized data management platform (DMP) that is integrated into the Adobe Marketing Cloud.

Adobe Audience Manager Integrations

Oracle DMP (Bluekai)

Adobe Audience Manager Competitors

Oracle DMP (Bluekai)

Adobe Audience Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No