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Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued)

Overview

What is Adobe Business Catalyst (Discontinued)?

Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of…

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Recent Reviews
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Popular Features

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  • API (11)
    7.9
    79%
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Features

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.6
Avg 7.7
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Product Details

What is Adobe Business Catalyst (Discontinued)?

Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.

Adobe Business Catalyst (Discontinued) Integrations

Adobe Business Catalyst (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.

Adobe Business Catalyst (Discontinued) starts at $10.

Reviewers rate API highest, with a score of 7.9.

The most common users of Adobe Business Catalyst (Discontinued) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(66)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Lalit Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We using Adobe Business Catalyst to create websites for our clients. It helps to create dynamic websites.
  • Webapps is superb
  • Liquid Code Access is great
  • Documentation can be found easily
  • Phone Support Not Available
  • Can't add your own SSL Certificate
  • Blog System is not so good.
Web Content Creation
N/A
N/A
Web Content Management
N/A
N/A
Platform & Infrastructure (1)
90%
9.0
API
90%
9.0
Security
N/A
N/A
CMS programming language or framework
N/A
N/A
Bigcommerce or Shopify
13
5
Developers
Website coming smoothly
Yes
Volusion & WordPress
  • Price
  • Product Features
  • Prior Experience with the Product
  • Third-party Reviews
Price is low then what we were supposed to pay in Volusion Hosting
Depends on requirements
  • Implemented in-house
Yes
Depends on Requirements
No
Phone Support not available
Yes
Yes
Holidays Like Christmas. Emergency support is available.
Yes
Its stable
Goran Billingskog | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Adobe Business Catalyst is a tool that we use for many of our clients. It simplifies the process of getting our clients online and making them look credible. It makes my life easier since I can manage many sites in one place.
  • The e-commerce module is the strength of Adobe Business Catalyst as I see it. It's easy to set up and establish a secure online store.
  • I like using the "content holder" interface. There are building blocks that simplify the process of adding re-usable content to any page.
  • Pricing seems inflexible and many times it's what makes my clients turn to other CMS systems. How can I defend spending $40 just because I want to use the BC Apps but have no use for the e-commerce function?
  • I used to have a plethora of templates that I could use as a starting point. They are now gone and I miss them.
Use BC for e-commerce. If you are not using e-commerce you might look at other CMSs.
Web Content Creation
N/A
N/A
Web Content Management
N/A
N/A
Platform & Infrastructure (1)
N/A
N/A
API
N/A
N/A
Security
N/A
N/A
CMS programming language or framework
N/A
N/A
  • I cannot say that BC had any impact on our ROI.
I use WordPress along with Adobe Business Catalyst for CMS but I strongly prefer BC, mainly because of constant WordPress updates that I have to manage.
  • Implemented in-house
We implemented ourselves. I personally worked with an existing BC theme and customized CSS/Html and used an outside developer for some custom code.
I get help in most cases from a very knowledgeable support staff
Yes
Yes
Dan Butler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
I currently use Adobe Business Catalyst in my personal business in multiple roles. As I develop web sites for clients I will upload test designs to BC for their test and approval. This workflow allows me to keep control of the design until it's finally approved. After it is approved I use BC as a resellable product to offer clients. Their analytic platform as well as their online editing capabilities make a great experience for my clients.
  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
I feel that Adobe Business Catalyst (BC) is best suited to small businesses and free lance designers reselling to small businesses. The whole interface is very personal and easy to use from an inexperienced perspective. This makes it a perfect platform for small business websites or even portfolio websites. Its lack of different server side protocols and languages makes it perfect for the small scale web implementation.
Web Content Creation
N/A
N/A
Web Content Management
N/A
N/A
Platform & Infrastructure
N/A
N/A
Security
N/A
N/A
CMS programming language or framework
N/A
N/A
  • The biggest returns I have seen come from using BC as an individual product in my offerings. I see that it is also growing as a product and Adobe is growing it as a lead generation platform.
  • The second biggest positive impact to my business comes from the time saved in development. My target demographic is small to medium sized businesses and BC is perfect for marketing to this demographic.
  • My biggest complaint is that there is a lack of server side customization. When clients ask me if a certain type of website or application can be done I automatically know that I cannot put that site on the BC platform.
The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site.

GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
1
I currently serve multiple roles when using BC. I am the owner, designer and developer for my clients. My clients are small to medium local businesses looking to expand their web presence with a professional site. We integrate with their current social media customer database as well as suggest new marketing campaigns.
1
BC requires the same skill set needed for any type of web implementation. BC reaches into the analytics, report building, content development, content management, marketing distribution, marketing tracking, and custom database buidling. Other additional skills would be integration with other Adobe products such as Dreamweaver, Muse, Photoshop, Illustrator and flash.
  • Full Website Implementation
  • Marketing campaigns
  • Online Editing
  • When combined with Adobe Muse I can quickly create fully functional test mockups for clients within a few hours.
  • As my organization grows I would like to either see Adobe expand Marketing Cloud or make BC compatible with lead generation or tracking.
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
No
  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
The most important decision was the integration with other Adobe products. Publishing a website from within the design software saves a great deal of time with each product. This allows me to stay competitive with hourly rates as well as resell BC as a platform for my clients. Being able to quickly get into one piece of software and manage content or update design on the fly is a huge benefit.
We did not go through a selection process with this software. We began using it when Adobe moved to the subscription model. This changed a lot about how we did business and what we could offer our clients. BC started as an add on service but then quickly moved to an integral part of our overall business model.
  • Implemented in-house
No
Change management was minimal
Change management was really not an issue as BC is truly integrated with Adobe software already being used. Any of the BC implementation outside existing Adobe software is easy to use and very intuitive. There was almost no stress involved in implementing this platform.
  • The biggest issue was realizing that I was unable to use this platform exclusively. I still have clients that require technology not offered by the BC platform.
N/A
No
I rarely see premium support available with Adobe subscription products. Their standard support is usually better than most subscription support service offerings.
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
No
  • Publishing to BC through Adobe Dreamweaver or Muse are the main reason I use the platform. This is done very well overall between the different software platforms.
  • Integration with many of the widgets in Muse make the platform very usable for many different situations.
  • PHP or MySQL implementations are impossible with BC. BC requires that you use their custom database software. This is great but has less customization opportunity.
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Pauline Kraus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We exclusively use the Business Catalyst platform for all of our web clients. It is an all in one product for hosting, email, email marketing, content management, blogs and ecommerce. Business Catalyst allows our clients to manage all the various system needed to run an successful online business with one login.
  • Blogs are one of the best ways to generate new content and gain organic rankings with search engines. Business Catalyst's built in blog engine allows users to have their blog resident on their website instead of having to maintain to two sites. This helps to keep the website fresh and builds SEO.
  • Business Catalyst provides a comprehensive Email Marketing module. Users can create and schedule email series. BC also allows for other modules to be placed within the email so that as you update content on your website you are also populating your email newsletter.
  • Although not a feature of Business Catalyst itself, there is a great community of BC partners that support one another. The community shares their knowledge and successes as well as their trials and tribulations. The community happily welcomes new partners without condition or judgement. Through the knowledge shared partners can learn about the platform itself, site building in general, tips on working with clients and how to build their own business.
  • Business Catalyst support is excellent. Being able to chat with support in real time while you are talking a client through a problem is a great asset.
  • The Web Apps module is a powerful feature which allows users to add content to the site while locking in the design. Users simply fill out a form and the information is added to the site perfectly formatted.
  • The ability to replicate sites allows partners to reproduce a successful site thereby reducing build time and increasing productivity and profits.
  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Overall Business Catalyst is an excellent product especially for smaller agencies and freelancer developers.

Helpful resources for BC partners are:
  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.

Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
3
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
  • Implemented in-house
No
Support is included to Business Catalyst partners at no cost. In addition to the support Adobe for Business Catalyst many BC partners offer their own tutorials and blogs. Some of these require a paid membership. There are also many free opportunities to learn Business Catalyst or to participate in forums and online discussions.
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
One client wanted to take their site live on a weekday. I usually take sites live just before or after work hours on Friday in case there is a hiccup so business won't be interrupted.

This client also had chosen to host their email with Business Catalyst. BC actually employs a third party for email which partners cannot directly access.

Because we had never before taken a site live mid-week we were unaware that the email provider severely limits the number of outgoing emails for the first 24 hours to guard against spammers. Our client's email was pretty much shut down after a couple of hours because he had reached the limit. He was unable to conduct business.

I contacted support via online chat, described the problem and within an hour had the email provider increase the limit for the rest of the day. The client was able to continue his work and I looked like a hero. Yay!
Jerry Dever | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
ResellerIncentivized
We use Adobe Business Catalyst for our own website. We also help other companies get their businesses online using Adobe Business Catalyst.
  • Get a website online quickly
  • Build small databases quickly
  • Train end-users to use BC quickly
  • Build web galleries quickly
  • Need to be able to build a relational database inside BC
  • Need to be able to easily reference outside links in BC
  • Cancelling a website isn't always easy
Adobe Business Catalyst is well suited for most online businesses (i.e., online store, brochure site etc.).
Web Content Creation
N/A
N/A
Web Content Management
N/A
N/A
Platform & Infrastructure (1)
50%
5.0
API
50%
5.0
Security
N/A
N/A
CMS programming language or framework
N/A
N/A
  • Faster website deployment
  • Better organization since we can keep most clients under the same umbrella
  • Adobe brand recognition
  • WordPress,Joomla!
I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
2
Both owners and developers
2
Web skills, general web knowledge, SEO knowledge, and marketing/advertising knowledge
  • Real estate websites
  • Charity website
  • Online stores
  • Manage our own website
  • Integrating MLS solutions into websites
  • Integrating other 3rd party solutions into our websites
It's easy to use and we are invested in it now.
Yes
we use BC instead of WordPress and Joomla for clients.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Third-party Reviews
We use Adobe products for many other areas of our business and we trust Adobe.
Wouldn't change anything with selection process
  • Implemented in-house
No
Change management was minimal
you can keep drafts of anything before you implement and you can also create an entire site on BC before you tie it to a domain for live release
  • Occasional issues creating databases
  • Most issues are client-related
Pretty easy to do
  • Online training
  • Self-taught
bcgurus.com

kiyuco
Easy to use; we provide training to our clients
Good support; there have been a few issues that we have been unable to resolve
No
There have been times when there was a desperate situation (aren't they all) with clients and support chat has come to the rescue quickly.
  • Galleries
  • Creating new pages
  • Creating menus
  • Email campaigns
  • Web apps can be complex depending on various factors
Yes
I have had to use it several times and it seems fine.
It's easy to log in; areas are well marked, and support is available if needed.
It's easy to build small sites or large sites and there is lots of templating.
very few issues with availability
Very few issues
Adobe is a pretty good vendor.
Easy support
Billing, invoicing, and reselling
Yes
no issues; no down time
  • Better features
  • Better organization
  • integrating with 3rd party products
Yes
needed additional functionality; the change was easy
No
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