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Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(383)

Attribute Ratings

Reviews

(1-25 of 97)
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Score 9 out of 10
Vetted Review
Verified User
  • customer profiles
  • strong asset segmentation
  • ability to manage multiple channles and campaigns seamlessly
  • personalize emails and communications
  • reporting
  • integrations
  • user interface UI
  • Complexity - can be overwhelming
  • pricing
  • mobile app
  • non-Adobe integration
Score 9 out of 10
Vetted Review
Verified User
  • Automated Workflow Management.
  • Cross-Channel Campaign Orchestration.
  • Audience Segmentation and Personalization.
  • User Interface Complexity.
  • Email Template Creation.
  • Advanced Personalization Options.
  • Enhanced A/B Testing (Automated).
Amit Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Give proper analytics of marketing compaigns
  • Now we can segment our customers according to different criteria
  • Improves overall workflow of the organization through automation
  • The understanding of its interface is quite difficult to understand
  • It does not get integrated with any other Adobe softwares
  • Cost can be little better
Score 7 out of 10
Vetted Review
Verified User
  • It enable us to do the campaigns with various filters to catch the right set of audiences.
  • The Analytics and Reporting tools of Adobe Campaign clearly indicate the result of campaign and insights of the campaign.
  • There are various preloaded templates are available for easy campaigning under different themes.
  • It manages the data very well and have well organized data repository.
  • Adobe Campaign crashes at times while running the campaigns with long filters
  • Customer Care service is often busy and it took time to get a proper solution.
  • I can see there are few bugs in the tool
Aniket Goswami | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It allows me to capture leads through various sources, such as website forms or landing pages.
  • It offers a centralized repository where I can securely store and manage customer data, encompassing contact information, preferences, transaction records, and additional relevant data.
  • It provides robust analytics and reporting capabilities.
  • Adobe Campaign has personalization features, but expanding real-time personalization capabilities would be advantageous.
  • Enhancing collaboration features within Adobe Campaign would promote team productivity and seamless campaign creation process.
Score 8 out of 10
Vetted Review
Verified User
  • Mapping User Journeys
  • Easy Templatization
  • Solving for rule complexities
  • Actionable insights at back of each campaign
  • More sample templates will help
  • The tool is not easy to configure, we needed a partner to help us with initial configurations
Nicoline Tordrup Lage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Advanced segmentation
  • Structured folder structure
  • Works well for big companies
  • Reliable technology
  • Complex segmentation for large companies demands documentation on segmentation triggers, because they are not always easy to understand
  • Sometimes it is difficult to login to Adobe Campaign
  • Too many options makes it difficult for beginners
Sumesh Gansar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The quality of defaut templates that are available are very good
  • Customer data management is very simple and intuitive
  • The reports and analytics are detailed. The dashboard too is visually appealing
  • Adobe could bring in facilities to do region wise campaigns
  • The helpdesk or knowledge base could be refreshed and updated more
  • Campaigns through offline channels like transactional messages are not that efficient
Ankit Singh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Manages multiple cross channels
  • Helps to handle dynamic large customer data and coordinate it
  • It provides self help and even latest learning users for the users
  • The features are not easy to understand for the new users
  • They provide generic analytics and insights like other platforms
  • The tools are little heavy sometimes which leads to crash of Adobe Campaign
Score 9 out of 10
Vetted Review
Verified User
  • Design ads
  • Drag and drop interface
  • Email managing
  • Offers management
  • Customer transition and management
  • Cloud
  • Survey
  • Workflow
  • Free version not available only paid version is available
  • Slow uploading while working with HD pictures
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Anything you think of you can build in with a workflow.
  • Workflows are strings of actions and in the visual editor, you can see how long each action took.
  • Logging actions are very robust.
  • No line numbers in the source editor and no word wrap in the source editor could improve syntax highlighting in the source editor.
  • Many many many many many windows. In some cases, too many windows open up in order to complete an action and items become buried.
  • Error messages are not detailed.
  • Sequence Ids keep running out. Deadlocking is an issue when running more than one campaign at once.
Augastin K Lazar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Creating reports is incredibly useful since this software allows you to track how well a campaign is performing and even figure out which marketing strategies are the most successful.
  • Adobe Campaign assists you in organising your work and delegating assignments. You can also plan marketing outreach in advance, which is really beneficial.
  • Adobe Campaign helps in tracking all of the customer interactions across all channels in one place, which allows you to send relevant and tailored messages to them.
  • Adobe Campaign has templates that we can use to create landing pages and it's very useful.
  • Adobe Campaign has many flaws, as well as a lack of good documentation and tutorials, which makes it difficult for users to accomplish the desired outcomes.
  • Adobe Campaign is expensive and it's not as user friendly as other Adobe products.
  • After a few hours of work, Adobe Campaign starts to slow down.
Cesar Kuria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease to create, manage and deliver dynamic marketing campaigns.
  • Audience segmentation.
  • Marketing automation.
  • Great customer support services.
  • Ease of customers engagement and communication.
  • I absolutely lack nothing in particular to dislike as this tool suits best our need for email marketing automation.
William Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creation of email campaigns for marketing our products
  • Analyzing customers' data and planning
  • All features on this platform are very effective in my experience.
  • I have not encountered any performance failure from the performance of this product.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Overall, the program has great features and is very flexible and easy to manage.
  • Excellent advanced email delivery that also easily integrates well with social and mobile. Also easily allows you to create custom emails for customers.
  • There are multiple ways to achieve the same results - so if one tool doesn't work, you aren't stuck and have other options of getting the same end result.
  • I wish it was more straightforward, I have trouble syncing it with my google drive and my Adobe Cloud.
  • I wish there was a better tutorial that really elaborates on all the unique tools so that users don't miss out on any major features - it's also hard to teach someone else the program, so this would be useful for new employees.
  • I wish they would bring back the one-time fee they used to over vs. the monthly subscription - especially when you need it outside of work or it's not available at your job.
Score 9 out of 10
Vetted Review
Verified User
  • Impressive data analytics
  • Ease of use and customization
  • Centralized flow management
  • It has an interactivity that helps a lot
  • Limited number of designs
  • A little deficient integration with other applications
  • As we depend on users for certain assessments, it is sometimes difficult to reach a conclusion
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