Adobe Connect Reviews

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Score 7.6 out of 100

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Reviews (1-25 of 62)

Shannon Davis | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Slide-sharing and letting presenters control their speed.
  • Integration of external conference line in addition to VOIP.
  • Recording/playback is seamless.
  • Audio/mic troubleshooting could be more comprehensive.
  • Chatlog loses all formatting/spacing in email.
  • Browser compatibility is inconsistent (ex. on my Mac it only plays well in Chrome, yet on my PC desktop I need to use IE).
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Laura Gillenwater | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Ability to set up multiple room layouts that "persist" indefinitely. This allows you to set up your room layout as far ahead of time as you'd like and/or re-use layouts over and over again.
  • Access to a wealth of add-ons (like clocks, timers, interactive word clouds, random participant selector, etc.), many of which are free.
  • A good variety of "pod" types -- different types of surveys, file shares, Q&A, whiteboard (with ability for participants to annotate), etc.
  • Multiple ways you can share your screen -- share your whole desktop, share just selected windows, or share just selected applications.
  • Ability to have multiple hosts for a meeting and to easily promote a participant to the Presenter or Host role on the fly.
  • Breakout rooms, ability to record meetings with options for computer and/or phone audio (including the ability link in external phone conference lines), engagement meters (which, I'll admit, I haven't really used), and, I think, pretty much all of the features that most similar platforms offer.
  • Ability to pause webcam, rather than having to stop it and restart it (and, when paused, it shows the last image it was displaying before you paused it).
  • For meeting recordings published to the Adobe server, provides a left-hand navigation pane that allows the viewer to jump to different parts of the recording, like each time the layout changes or to the point at which someone typed a particular chat message.
  • Ability to email the contents of the chat pods to yourself, both as a host and as a participant.
  • No virtual background option
  • Without multiple screens, you can't really see the room while you're screen sharing, making it harder (but not impossible) to monitor chat, and, I think, not possible to see others' webcams.
  • No "call me" feature.
  • Very expensive!
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Lynn DeLaurentis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User interaction on a sidebar while viewing material works well.
  • Most of the powerpoint slides are easily readable; occasionally, some are difficult.
  • Dialing in and connecting to the server tends to do well.
  • Videos don't always play well--it can be hard to see what is being streamed.
  • Sometimes you get 'kicked out' of the meeting and need to restart the computer to get back in--this is frustrating because of the wasted downtime.
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Nathan Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The recording functionality is top-notch. Participants are able to interact with a recorded session just as if they were participating live (with the obvious exception of interacting with others). You can place markers on the recording so viewers can jump to areas of interest quickly so they don't have to watch the whole thing. If desired, you can off-load the recording so you can host it elsewhere.
  • The platform is incredibly flexible. You can conduct any type of meeting, from a simple webinar with one presenter to breakout sessions where participants are divided into several rooms.
  • I like that you can share just about anything through the platform, including handouts, video, etc.
  • It supports live polling, too, so you can engage your participants in fun ways.
  • The platform even has a whiteboard capability, so it easily converts to a collaborative environment.
  • It has the usual goodies for such a platform, too, such as video conferencing and screen sharing.
  • The one thing I don't like about Adobe Connect is it that to achieve integrated telephony, you have to purchase the telephony from a third party. This is not offered by Adobe. Once you get it done and set up, it's not too bad, except that the telephony cannot be controlled within the virtual room, but by a separate app. This is Adobe Connect's only failing, in my view, but because the rest of the platform is so good I am willing to overlook it.
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Christopher Power | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The interface is extremely easy to use. It allows people to come on board and learn it very easily, reducing the learning curve. Specifically, the navigation screen on the interface after logging in has a very simple drop-down menu for you to access and able to choose how you want to use Adobe Connect.
  • Adobe Connect DOES NOT drop in terms of internet connection. We have never had situations where the platform glitched or stopped working. For us to keep a simple and easy workflow, it was crucial to find a platform that did not have technical flaws.
  • Webinars... there are a lot of webinar software available, however, staying within the Adobe family is important. Adobe makes it easier to use content developed in their other platforms and linking and working with PDFs. Many platforms avoid certain file types of the file sizes make it difficult to navigate and use the tutorials and training documents. With Adobe they have made it easy to accommodate and seemingly keep the file sizes small enough to make it easy to browse and interact with online.
  • The Meetings obviously make it easy because one login for ADOBE satisfied the needs of all their platforms, reducing the need to have multiple accounts.
  • Room for improvement would be with video. I wish I could cut and combine videos for the presentations. Being able to cut multiple videos together into one clip would be very easy for us. I have not figured out how to do that yet. It seems to be missing that ability.
  • A missing function is being able to live poll! I understand they have polling features, but creating live polls that allow us to have meetings and then take a poll during the presentation and allow us to see the results in real-time would be really exciting.
  • The mobile app is a large file size to download and does take up a lot of space on mobile phones. It is not as bad on an iPad where you use it more often and do not have as many apps as a personal phone, but the file size is still a bit large and would be the first app to remove if I need storage space.
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Michelle Braun | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It has a nice interface.
  • It allows for multiple people to be on a video at the same time.
  • We found the customer support to be lackluster. When we first transitioned to the platform, we had a LOT of technical difficulties. It proved EXTREMELY challenging to get someone from Adobe Connect to troubleshoot with us or attend a webinar with us so that they could experience what we were experiencing.
  • We had troubles with the audio. Some of our learners take webinars at their desks via laptops with VOIP audio; others take webinars by dialing in through their mobile phones. If both VOIP and mobile were used to access the platform, the virtual breakout room functionality was not available. This may or be not be related to the way our firm's telephony is set up. We couldn't get a clear answer on this from either our internal technologists or Adobe's technologists.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Virtual Breakout sessions
  • Very simple to use
  • Easy to set up your own templates
  • More support for the trial period
  • Better online support and videos to get started
  • I haven't found the possibility to save as an MP4 file afterwards for distribution (if possible)
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Doreen Giles | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Allows the use of third-party add-ins such as a timer, or user poll. Pretty easy to set up.
  • Love how you can set up multiple classrooms and create branding for each.
  • Convenient method for contacting participants. Provide templates for sending out notifications.
  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
  • There are some connectivity drops. This results in users having to log out and log back in. that generally solves it but multiple instances can lead to frustration.
  • A smoother interface would be a nice enhancement. maybe some of the windows could be hidden and brought up as hover over windows.
  • The backend CMS is easy enough to manage after you have worked in it for a while but there are a lot of root folders depending on your setup and it can be slightly clunky to navigate to where all your materials and content is.
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Anonymous | TrustRadius Reviewer
May 02, 2019

A way to connect

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Train in real-time.
  • Connect nationally.
  • Can include attachments.
  • Limited settings.
  • Sound issues.
  • User issues due to unclear instructions.
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Alexander Palma Ibarra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Adobe Connect allows simultaneous connections and the moderator has control as the room administrator, participants can not intervene if the moderator does not authorize it.
  • Adobe Connect supports a wide variety or types of files, making it a very robust application.
  • Adobe Connect offers multiple deployment options to ensure the right solution for the company, has a very easy to use interface.
  • Adobe Connect must improve its implementation in the mobile part, since its operation in these devices is very limited.
  • I would like to be able to paste an image on the board and get better results when I paste a text, sometimes I have difficulties to adjust all the pods I want to use on the screen (discussion, chat, video, area to share).
  • I would like that Adobe Connect had a little more functionality, that is, that you could play music in the lobby, serial a great compliment for this application.
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Martín Stricker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Fully customizable. You can choose what portion of the screen you want to share. It has an always growing pack of settings that lets you give an online training the look you want.
  • Users can share their screens too.
  • Great update frequency. It's always improving and getting new features.
  • Can be very expensive, especially for smaller companies.
  • I'd like to be able to play some music in the lobby, I think there's room for improvement there.
  • The meeting room can't be seen while sharing the screen without a dual monitor.
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dave g | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • We have been using Adobe Connect for several years, and so far everybody seems very happy with it.
  • I like it as a webinar platform as it has a nice mix of features
  • From my perspective as a technical course developer, it is my hope was to use a software product that is intuitive, powerful and seamless for my eLearning courses. Adobe Connect delivered on all three. The Adobe Connect Library directory structure and file sharing options felt very familiar and were easy to navigate and deleting files/changing file names if I goofed up was a breeze. Being able to easily upload my PowerPoint/Presenter converted lessons saved me time and allowed me to share my work with other developers and instructors for review and testing simply by emailing the course link.
  • Personally, I like very much the fact that you can easily share your screen with others, or allow them to take control of yours. The tool is very intuitive, and this is proven by the fact that nobody ever needed any training on it.
  • At times there are issues using Adobe Connect with different browsers, like Chrome. I hope that Adobe Connect has plans to update its software to be more compatible with this and other browsers, especially for students who use Apple computers and don't use Internet Explorer. Different user settings can also make it difficult to hear when people speak via their microphones.
  • The only drawback came with co-teaching some distance education sessions. Both participants had to be in the same room and it got a little clunky at times. It would be nice if there was a way to set up a private window between presenters to exchange notes during a session.
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Shauna Stermer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Immediate communication within a secure environment between the host, or hosts, and attendees is a major benefit of Adobe Connect.
  • The ability to screen share is second to none and can be done immediately in the current session, or if the host pulls an attendee, or attendees, to a Break Out.
  • File sharing when those important files come through that require notification to a group as a whole is also something Adobe Connect does well.
  • Finally, the ability to post polls, create a white board for interaction with employees, and other items are just some of the benefits of Adobe Connect
  • The one major issue I have experienced with Adobe Connect is the lag or "boot" when there are too many people present. When attendees reached the maximum amount, I see a huge lag when moving to a Break Out, an unresponsive or frozen room, or one may get what we term "booted". This is very frustrating for employees when time is of the essence.Opening up the parameters a bit on attendees to prevent these issues would be greatly appreciated.
  • Color. Color. Color. Although you are in a working environment, color is appreciate, but limited when creating pods to discuss or post items. The background is very drab and has no "pop" to it. Employees may see items differently if the pods background was something other than gray.
  • Videos. Videos tend to have a lag as well when doing real-time face to face discussion. There seems to be a pixelation issue that has been occurring for years now when viewing videos.
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Anissa Harris | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provides a recorded archive of meetings and training webinars. This fact is important as we need a record of the events and redistribute archived training.
  • Allows many participants to attend the Live Webinars or meetings without issue. As the number of participants is not the same each time, having the ability to invite as many as possible is a real plus.
  • Provides a log in the email with a link and connection information for people to join the meeting or webinar. This step is important as without it, people could not actually enjoy the benefits of the meeting or webinar.
  • Although it is a necessity to have the login email information shared with participants, we have had occasions when the link did not work properly or--more often--the Meeting ID did not allow the participant to enter the meeting room. As this is an issue that is only discovered at the meeting time (you cannot "try it" before the meeting time), it is problematic when it does not work.
  • Adobe Connect does not have the ability to SHARE SCREENS. There is one presenter who can put up documents for the participants to view, but there is no ability to change the Presenter so that multiple screens could be shared. In a roundtable discussion, it would be helpful if different people could share or trade control during the same meeting.
  • There is no ability to see the participants. Although I am sometimes in my lounge clothes when I attend an Adobe Connect meeting, face-to-face contact is helpful for engaging with an audience or for nonverbal communication. Although I think each participant should have control over the ability to use or not use video, I think it should be an option.
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Zach Wasson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • All of my Adobe presentations look extremely professional. The ability to import files that I've created in other programs allows me to utilize different design tools and bring their best elements with me.
  • Breakout rooms are excellent for taking a large class and separating them into smaller groups where they can collaborate and then come back to the large group experience. This is vital for us in building a virtual learning space that people are actively engaged in.
  • Simple interface for starting cameras and microphones. We've used some other products that needed their own manual for turning on a webcam. This is a simple click and even provides a preview before anything goes live. This is in addition to a splash screen when you enter a meeting that will walk all new users through the process, saving the presenters time.
  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
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Kevin Gudmundsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provides several options for participant interaction
  • Manages and maintains content and room layouts
  • Customizable and flexible set up and delivery
  • Multiple Hosts
  • True Breakout room capabilities
  • Still too difficult to get participants up and running on connection to a meeting
  • Still uses flash which blocks access to content or to access to a meeting
  • Steep learning curve
  • A few glitches and idiosyncrasies that need experience to address
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I like the many options the program offers such as chatbox, share screen, record meetings (to generate on-demand content for those who cannot attend a meeting).
  • The quality (resolution) of webcam and screen share is very poor, other programs such as Workplace have a better webcam resolution
  • Live streaming has a lot of lag (this might be a network issue)
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Feature Scorecard Summary

High quality audio (35)
8.0
High quality video (34)
7.8
Low bandwidth requirements (29)
6.8
Mobile support (22)
7.0
Desktop sharing (35)
8.6
Whiteboards (27)
8.7
Calendar integration (19)
7.8
Meeting initiation (30)
8.0
Integrates with social media (15)
6.3
Record meetings / events (32)
8.4
Slideshows (25)
8.8
Live chat (36)
8.9
Audience polling (29)
8.9
Q&A (26)
8.8
User authentication (29)
8.3
Participant roles & permissions (32)
8.5
Confidential attendee list (22)
8.2

About Adobe Connect

Adobe Connect is a web conferencing platform that provides standard features like video, audio, screen-sharing, polls, chat, Q&A, and document transfers, as well as the ability for users to create presentations, online training materials, and learning modules.

The product is entirely Adobe Flash-based and has several add-ons for customizing its software to suit each users’ unique needs. Some extensions that are available include, but are not limited to, Closed Captioning support, Word Cloud (for visualizing live discussions), and MP3 player for adding music to users’ meeting rooms.

Users can create or style their own meeting room layouts which can be saved. They can also add multiple chat pods, polls, quizzes, simulations, breakout rooms, HD video, and games to make meetings and online conferencing more interactive. Additionally, Adobe Connect allows for presenters and hosts to utilize a “virtual backstage” to chat and collaborate outside of the main meeting or conference. It also allows for users to go into a “preparation mode” to make adjustments right before or during a session.



Pricing for Adobe Connect Meetings ranges from $50/mo up to $370/mo. Additional webinar capabilities through Adobe Connect Webinar ranges $140/mo to $580/mo, from a webinar with 100 participants to one with up to 1000 participants.



Categories:  Webinar,  Web Conferencing

Adobe Connect Competitors

Adobe Connect Technical Details

Operating Systems: Unspecified
Mobile Application:No