Adobe Illustrator

Adobe Illustrator

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Top Rated
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Score 9.1 out of 100
Top Rated
Adobe Illustrator CC

Overview

Recent Reviews

Illustrator for Architects

9 out of 10
March 23, 2022
I use this software on a daily basis as an architect and it is a very useful tool that helps us a lot of design buildings and makes plans …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Reviewer Pros & Cons

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Pricing

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Yearly - Billed Monthly

$20.99

On Premise
per month

Monthly

$31.49

On Premise
per month

Yearly - Billed Upfront

$239.88

On Premise
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Adobe Illustrator?

Adobe Illustrator CC is a vector-based graphic design software.

Adobe Illustrator Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (1087)

Ratings

Reviews

(1-24 of 24)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
It is a commercial product so I assume the official support is good, though I've never had a need to find out. What is nice is that since it is such an old product and pretty much stands alone in its field, it has a very strong community. If you don't know how to do something, a few moments searching will show you a quick couple of steps to your goal.
John Reitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Documentation of adobes products has always been lacking. They seem to rely on online communities which are painful to search and find solutions in. Illustrator is no exception as little usable official documentation is available online and contacting support is a slow and often frustrating process. Adobe support is a constant problem across all mainline products.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've only had to reach out to their support team one time and they were able to answer my question fairly quickly. It must have been a common issue because they made it seem like several people had the same issue. The only down side to their support was that it took awhile to get in touch with someone.
Robert Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As an Adobe Creative Cloud user the support I get from Adobe is always good. They are always there when you need them and you don't have to feel like the Lone Ranger. I don't frequently ask for support so I might not be the best one to ask, but anytime I've had a problem they have been just a few clicks away.
Holli Drewry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've had minimal need to reach out for support for Adobe Illustrator but when I have I have been lucky to find lots of help documentation. I give a slightly lower than perfect rating because we've had significant issues using device licenses and switching from device to named licenses. I was impressed with the help I got from our Adobe rep in figuring out the issue but many hours of productivity were lost when the Cleaner and Uninstall tools failed multiple times. Overall, this is industry-standard software and even with the inconvenience and frustrations, it was worth it to get it working.
Maria Clara Daly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I normally already know how to do whatever I'm trying out, but the documentation (as well as a simple Google search) makes any question quick to resolve. The Adobe boards themselves are a fantastic resource, especially for resolving questions between new programs and iterative releases.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Without Adobe Illustrator CC, our graphic content (both print and digital), would be lacking. Knowing that our projects and design efforts are fully supported by Adobe's support team gives our team sanity whenever an issue arises. Adobe's support team are always super responsive when we fun into errors with functionality or even have a simple question. I'd rate them 10/10 any day.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Adobe's support isn't what it used to be. Most answers I've sought have been found in online forums, usually not even Adobe forums. Having said this, I don't think I've used Adobe support for Adobe Illustrator CC questions, meaning I haven't had any issues requiring Adobe support. InDesign is usually the Adobe application that requires support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've used it for over ten years for a reason. It's always been user-friendly. It's always had dependability and has always brought me the end product I needed for each project. Even ten years in, I'm still finding new things I can do that are adding skillsets to my portfolio and resume.
August 12, 2019

Still the best around

Nicholas De Salvo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We haven't ever needed to contact Adobe support for Illustrator. Once installed, it performs how it should and updates when expected. We certainly have questions about how certain features work sometimes, but we usually are able to answer those questions internally before needing to reach out to the support team.
Hilary Hobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't needed much support for Illustrator, but I have reached out to Adobe support for other programs and usually have a decent experience. It's an outsourced department so the language barrier can sometimes cause a setback. They easily accommodate your needs and even screen share to address whatever problem you have.