Adobe Illustrator

Actually, I've never used the support. Until now, it has worked without any problems.

It is a commercial product so I assume the official support is good, though I've never had a need to find out. What is nice is that since it is such an old product and pretty much stands alone in its field, it has a very strong community. If you don't know how to do something, a few moments searching will show you a quick couple of steps to your goal.

Adobe does an OK job of providing online tutorials for using different tools within Illustrator, but honestly, you'll find better or just as good tutorials elsewhere.

Documentation of adobes products has always been lacking. They seem to rely on online communities which are painful to search and find solutions in. Illustrator is no exception as little usable official documentation is available online and contacting support is a slow and often frustrating process. Adobe support is a constant problem across all mainline products.

I've only had to reach out to their support team one time and they were able to answer my question fairly quickly. It must have been a common issue because they made it seem like several people had the same issue. The only down side to their support was that it took awhile to get in touch with someone.

Adobe support has always been consistent.

As an Adobe Creative Cloud user the support I get from Adobe is always good. They are always there when you need them and you don't have to feel like the Lone Ranger. I don't frequently ask for support so I might not be the best one to ask, but anytime I've had a problem they have been just a few clicks away.

Support for illustrator or adobe in general is great. There are a lot of resources available for users and also a lot of support from the community of users

My experience with Illustrator is has been great so far and I never contacted Adobe for support before.

I haven't had to use their support much which I say is a pretty good thing.

Sometimes getting live help is difficult.

There has never been a question that they have not been able to answer. I like the help section and can usually find what I am looking for right there.

I've had minimal need to reach out for support for Adobe Illustrator but when I have I have been lucky to find lots of help documentation. I give a slightly lower than perfect rating because we've had significant issues using device licenses and switching from device to named licenses. I was impressed with the help I got from our Adobe rep in figuring out the issue but many hours of productivity were lost when the Cleaner and Uninstall tools failed multiple times. Overall, this is industry-standard software and even with the inconvenience and frustrations, it was worth it to get it working.

Adobe support will take over your machine at the click of a button, and solve any problems you might encounter.

I normally already know how to do whatever I'm trying out, but the documentation (as well as a simple Google search) makes any question quick to resolve. The Adobe boards themselves are a fantastic resource, especially for resolving questions between new programs and iterative releases.

We've never had to use support for Adobe Illustrator so this question isn't well suited to our experience.

Without Adobe Illustrator CC, our graphic content (both print and digital), would be lacking. Knowing that our projects and design efforts are fully supported by Adobe's support team gives our team sanity whenever an issue arises. Adobe's support team are always super responsive when we fun into errors with functionality or even have a simple question. I'd rate them 10/10 any day.

Adobe's support isn't what it used to be. Most answers I've sought have been found in online forums, usually not even Adobe forums. Having said this, I don't think I've used Adobe support for Adobe Illustrator CC questions, meaning I haven't had any issues requiring Adobe support. InDesign is usually the Adobe application that requires support.

I have not asked for support, I just Google and watch Adobe tutorials. In the beginning it's hard because there are too many buttons but after a while, it gets easier and you know where to navigate.

Adobe Illustrator is the All-in-one graphics tool that can meet the needs for any person who works in graphics design. It is also available at a very affordable price.

I've used it for over ten years for a reason. It's always been user-friendly. It's always had dependability and has always brought me the end product I needed for each project. Even ten years in, I'm still finding new things I can do that are adding skillsets to my portfolio and resume.

Do not have any issues with the tool. Also, the guide on the websites works perfectly for me.

We haven't ever needed to contact Adobe support for Illustrator. Once installed, it performs how it should and updates when expected. We certainly have questions about how certain features work sometimes, but we usually are able to answer those questions internally before needing to reach out to the support team.

I haven't needed much support for Illustrator, but I have reached out to Adobe support for other programs and usually have a decent experience. It's an outsourced department so the language barrier can sometimes cause a setback. They easily accommodate your needs and even screen share to address whatever problem you have.