Name: ADP Resource (Discontinued)
Rating: 3.8 (32 reviews)
Author: Discontinued Products

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

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ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Essential

Enhanced

Complete

HR Pro

Payroll Essentials

HR Plus

Hiring Advantage

Performance Plus

Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.

Essentials

Concierge

Human Interest

ADP Resource (Discontinued)

Benefits Administration Software automates the process of managing employee benefits and eligibility, including medical insurance, pension & retirement, and leave. Also included here are healthcare brokerages or marketplaces for use by employers and healthcare analytics platforms for decision optimization.

Benefits Administration

Likelihood to Recommend

Likelihood to Renew

Usability

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

User friendly

Customer service

Difficult to set

Online training

Set up

Much cheaper

Set up correctly

Payroll function

Internal teams

Little confusing

Process payroll

Easy to navigate

Fairly intuitive

Keep track

Right information

Easily edit

Payroll team

Record keeping

Reporting capabilities

Training resources

Home

Benefits Administration Software

I have used ADP since they were using the software from Bank of America. I’ve been using it for a long time and I can't say enough about it. It is great for streamlining the processing of payroll, no matter how many employees you might have. I worked for another company and I did payroll for over 1000 employees. I now do payroll for less than 50 and the ease is about the same. Of course ADP Resource covers more of the HR job, making the process more complete with this software. For reasons understood by only the president of the company, we do not offer the complete payroll system to our employee's but, he's the boss and signs the checks.

It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
I love that I can balance the payroll and send it knowing it is 100% correct.
I can process payroll as late as 6pm and have it back the next day.
I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.

We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
The customer service is outstanding. I would not change anything.
I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.

Records can be changed easily.
Even if a mistake is made, it can be reversed and reprocessed correctly and quickly.
If there is a special project that needs to be done, if my rep can't help me she will get me to someone who can.

We have a employee from Japan that has a special payroll and the calculation can be tricky at times but with ADP Resource we can get it processed without to many issues.

As stated before ADP Recourse offers a complete package for 401k and insurance packages, we however have other sources for these.

Year end...never have a problem balancing the W-2s - very important.
Calculating bonuses - also very important.
Since we are all salaried, the payroll is already done every pay period unless there is special calculation that needs to be done.

My one and only pet peeve is setting up a new employee in a new state.
ADP states that they now have a department to help with this but, there is a 7 week wait time.........REALLY?

Personnel Administrator

Our company uses ADP for payroll and to manage our HR processes. We use the tool in the US and ADP streamlines internationally for our EMEA and APAC employees. 
Specifically, we use the ADP portal to track PTO, employee timecards, track employees by headcount, chart organizational hierarchy, and to manager overall HR and payroll needs.

ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.

ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.

Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.

NetSuite, Concur Travel and Expense, Expensify

At my previous place of employment, we used ADP Resource for the whole organization. We used it for payroll and benefits, as well as HR records. ADP Resource was very helpful in that all the information I ever needed regarding our employees was there. I was able to easily keep record of all that information and maintain updates with ease. Instead of having multiple sources for recording info, ADP Resource allowed us to do everything within one source.

HR Documentation and record keeping
Easy payroll access.
Multiple training resources

The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.

Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.

ADP Resource (Discontinued)

Overview

What is ADP Resource (Discontinued)?