RUN Powered by ADP®

ADP has guided me through tasks that pop up, like wage garnishments, when I had little to k=no knowledge of the processes

Great support setting up my SIMPLE IRA program.

Unfortunately exceptional is a high bar that I can't honestly say ADP has hit. But I will say they have been good. I am blown away by good and great service having been in Hospitality Management for years and thus far ADP has done good but not great and not close to exceptional. Keep striving, keep smiling, and keep improving

I now use ADP's Worker's Comp insurance via "Pay by Pay", which calculates and deducts your premium on a cycle that matches your partoll - thus no big surprises when you have to complete an audit and pay the difference. The hardest part of this was understanding and delivering to the previous company to accept the documents that canceled my policy with them.

Needed to adjust payroll for and employee and support did it immediately.

We had a tax issues that was handled very quickly and professionally

When asking HR questions, new hire procedure, termination procedure and processing a bonus check

Yes, during the 5500 testing they needed to correct information from payroll that I was not able to do. While on the line with 401k they contacted a payroll rep immediately we discussed the needed change, and it was immediately implemented. No wait, no repeats, and a result.

Support was helpful when setting up the LST

A representative was able to help me with an issue and implement an automatic fix which saved me time when processing payroll. The issue was identifying a short or missed meal period. Normally I would identify, add a row to add the 1 hour premium pay. The representative was able to automate this for me where ADP can automatically add the 1 hour of premium pay. This saves me so much time.

Yes i had a problem employee and we ADP worked through his issues and helped make him a better employee

They always do so how could I pick only one LOL

During COVID we had to work from remote locations, one of them being my home. We had accidentally forgotten about the paychecks being delivered to the office and I called them last minute. When I called them they were able to get the package rerouted to my home with no issue.

I accidentally added a bonus to the wrong employee. It was corrected immediately with no additional expense to me.

Honestly, the exceptional support has been throughout. On one occasion we need some documentation from the state and the rep called the state with us on the phone to help us get the documentation started and expedited. On another occasion, after the rep, Losha, helped me configure and implement the payroll system I got to thinking that I entered the information wrong. So, I called back and requested for Losha, though I forgot to go thru the ticket system. Losha called me back even though it was afterhours for her and she was able to quickly help me make sure we had the right information. She could've waited till the next day but because she values her customers, she was on it and took care of it right away. 5 stars!

From the beginning

Help me add a new employee ar to change the status of an employee

My support experiences have all been positive for minor issues or questions. Sometimes just to learn about an aspect of using ADP works.