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https://dudodiprj2sv7.cloudfront.net/product-logos/hm/vu/6BZTKDZXZ3JD.JPEGADPCustomer first at ADP TotalSource2018-06-13T20:25:11.976ZTotalSource was used by the HR Department on a daily basis. Employees were encouraged to use TotalSource to view their paychecks and benefits, submit a life event, change their personal information, manage withholdings and direct deposit. In HR, it was used to manage employee benefits, submit payroll, manage disability among many other areas. I was an HR department of one which made TotalSource a vital tool in my day to day work. If I were unavailable or was unable to answer an employee question, TotalSource was my support.,The prebuilt reports were excellent
TotalSource came with the Employee Service Center support - the best part of TS
The software integrated with our time keeping system which made payroll a little easier,While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
iReports was implemented and it became more difficult to find employee paystubs and find YTD pay,8,Employee satisfaction with the Employee Service Center was high
TotalSource's employee support is like having a PT HR employee on staff!
At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.,Paychex Flex and UltiPro,iCIMS Talent Acquisition Software SuiteKimberly Cavanaugh, PHRNothing tracks pay like ADP Totalsource!2018-04-12T15:55:30.660ZADP TotalSource is being used across my whole organization. I have also used it at 2 other organizations prior to this one as well. Currently, I use it mainly to check my bi-weekly pay and how much was taken out for various taxes and what not. I also have used it over the past few months to verify information for tax information. ADP TotalSource helps to solve many problems such as pay or tax information. One issue that people often have with resources such as this is privacy and when you are viewing ADP Totalsource, you can go into privacy mode so no one sitting around you can see the various numbers on your screen.,It does a great job of keeping track of all your pay at various other jobs that also use ADP TotalSource. You can easily log in and verify any information that you might need to check on.
The privacy feature is really great so that only you can see documents with financial information on them.
The app is also really handy and easily accessible. You can pull up anything in a pinch if you don't have access to your work computer at the same time that you need to look up something.,I wish that there was a feature that would allow you to do some financial planning with your money.
If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.,9,It has helped us to keep track of various financial information for employees and this has helped our HR department.
We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.,Workday Human Capital Management,Workday Human Capital Management, Salesforce Commerce Cloud, SurveyMonkeyVerified UserADP is HR done simply.2018-02-16T17:22:59.412ZADP is used company-wide for various HR and payroll services. Our HR department handles onboarding, benefits, and payroll through ADP for a 30 person company that has expanded two-fold in the past year. Thus far, ADP has scaled extremely well with us as we have grown, and we have yet to experience a single hiccup involving payroll or benefits that didn't involve user error.,ADP handles payroll extremely well. Employees are able to check on their paystubs within seconds without having to contact HR, benefits are clearly displayed, and the various interfaces are helpful.
ADP has invested pretty heavily in customer service. There isn't any issue you can't receive almost immediate help for by contacting ADP directly.
ADP scales well with new additions, this is particularly important for growing companies.,The interface is dated, which is pretty typical amongst various HR software.
There are several paths to the same points which can lead to confusion for users. Just for example, ADP has three ways to view a paystub off the top of my head, none of which offer anything unique.
ADP has some strange quirks that sometimes require workarounds. One of our employees had to opt out of physical paychecks several times over across four separate areas to finally stop receiving letters.,7,ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.,Workable and BambooHR,Google Search ConsoleVerified User
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ADP TotalSource
15 Ratings
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