ADP TotalSource Reviews

28 Ratings
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Score 5.8 out of 100

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Reviews (1-7 of 7)

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February 29, 2020
Cameron Walker | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
It was used across our organization to streamline benefits and compensation. Previously, we were using multiple vendors to address our HR needs, and this solution is all in one.
  • Easy to use.
  • Reliable.
  • Intuitive user interface.
  • Easy to navigate.
  • Issues during implementation.
  • Service is costly.
  • Too many features that we don't use.
It is well suited if you are looking for an all-in-one solution to manage all HR functions (payroll, benefits, retirement, PTO, etc). It is less appropriate for a smaller organization that doesn't need all of the functionality that the tool provides.
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
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March 06, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We are not using it anymore. It was awful. We used ADP TotalSource for almost 2 years. Choosing ADP TotalSource was one of our worst business decisions!
  • We dealt with a few really nice and knowledgeable people, but far more people didn't know what they were doing.
  • We got paid on time.
  • Website access worked.
  • Most of the people we dealt with didn't know what they were doing.
  • Most of the time when we had a question, the person we were dealing with had to refer the question to someone else and would get back to us. This usually took too long and sometimes, they never did get back to us.
  • Prohibitively expensive
  • Lack of transparency in quotes and fee structure
  • Impossibly difficult report writing features
  • Hard to find what you looking for online--not user-friendly
  • On the day of payroll, if you had a question, you often could not find your specialist to help you, even if you left a message. Dealing with someone else was difficult since they didn't know our specific issues. The payroll date was always frustrating.
  • Working with the PEO system just was not a good fit for us.
We had been using "old fashioned" ADP for salaries for decades. We thought that ADP TotalSource would be a great fit because of the HR support. It was a bad experience from beginning to end. The experience with ADP TotalSource has put us off PEOs completely.
Because it was awful.
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December 30, 2019
Wallace Santos | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for a live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
Platform: The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.
Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.
  • Not all team members are bad.
  • Online platform
  • Service
I requested service termination for December 31st and they decided to terminate my service on December 27th. Leaving me hanging,
Very hard to get someone on the phone when you need them. TotalSource was supposed to be an extension of our company. We never felt this way.
Read Wallace Santos's full review
March 29, 2019
Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
ADP TotalSource is being used as a Professional Employer Organization (PEO). As part of a larger organization, we allow the group to leverage or aggregate workforce toward better benefit offers (among other perks). Being a PEO service, we also look to ADP Totalsource for many functions that would normally be offered in house by a human resources department. Finally, the majority of our payroll-related services are executed by ADP.
  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
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June 13, 2018
Kimberly Cavanaugh, PHR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
TotalSource was used by the HR Department on a daily basis. Employees were encouraged to use TotalSource to view their paychecks and benefits, submit a life event, change their personal information, manage withholdings and direct deposit. In HR, it was used to manage employee benefits, submit payroll, manage disability among many other areas. I was an HR department of one which made TotalSource a vital tool in my day to day work. If I were unavailable or was unable to answer an employee question, TotalSource was my support.
  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Read Kimberly Cavanaugh, PHR's full review
April 12, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ADP TotalSource is being used across my whole organization. I have also used it at 2 other organizations prior to this one as well. Currently, I use it mainly to check my bi-weekly pay and how much was taken out for various taxes and what not. I also have used it over the past few months to verify information for tax information. ADP TotalSource helps to solve many problems such as pay or tax information. One issue that people often have with resources such as this is privacy and when you are viewing ADP Totalsource, you can go into privacy mode so no one sitting around you can see the various numbers on your screen.
  • It does a great job of keeping track of all your pay at various other jobs that also use ADP TotalSource. You can easily log in and verify any information that you might need to check on.
  • The privacy feature is really great so that only you can see documents with financial information on them.
  • The app is also really handy and easily accessible. You can pull up anything in a pinch if you don't have access to your work computer at the same time that you need to look up something.
  • I wish that there was a feature that would allow you to do some financial planning with your money.
  • If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
  • One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.
ADP Totalsource is well suited for any size company. It is a functional warehouse of information and is especially handy for an HR department and a great investment. It should eliminate employees coming to you all the time with questions about their pay or other financial questions. It is also great if you are someone that switches from one company to another often because it will store all of your information for you. If you do not know about the privacy setting, that could be an issue because then others could view your personal financial information. I would not recommend purchasing if your company is incredibly small depending on how profitable your company and what industry you are in.
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February 16, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
ADP is used company-wide for various HR and payroll services. Our HR department handles onboarding, benefits, and payroll through ADP for a 30 person company that has expanded two-fold in the past year. Thus far, ADP has scaled extremely well with us as we have grown, and we have yet to experience a single hiccup involving payroll or benefits that didn't involve user error.
  • ADP handles payroll extremely well. Employees are able to check on their paystubs within seconds without having to contact HR, benefits are clearly displayed, and the various interfaces are helpful.
  • ADP has invested pretty heavily in customer service. There isn't any issue you can't receive almost immediate help for by contacting ADP directly.
  • ADP scales well with new additions, this is particularly important for growing companies.
  • The interface is dated, which is pretty typical amongst various HR software.
  • There are several paths to the same points which can lead to confusion for users. Just for example, ADP has three ways to view a paystub off the top of my head, none of which offer anything unique.
  • ADP has some strange quirks that sometimes require workarounds. One of our employees had to opt out of physical paychecks several times over across four separate areas to finally stop receiving letters.
ADP is perfect for HR departments or employers that are looking for a simple, easy to use HR solution. There is nothing particularly complex about using ADP for your companies payroll and benefits, which is a boon for most HR departments. I wouldn't suggest ADP if you are looking for a more robust solution to your HR and benefits; or something that has a really well polished and "pretty" UI.
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Feature Scorecard Summary

Employee demographic data (7)
Employment history (6)
Job profiles and administration (6)
Workflow for transfers, promotions, pay raises, etc. (5)
Organizational charting (4)
Organization and location management (5)
Compliance data (COBRA, OSHA, etc.) (5)
Pay calculation (7)
Support for external payroll vendors (5)
Benefit plan administration (7)
Direct deposit files (7)
Salary revision and increment management (5)
Reimbursement management (3)
Approval workflow (5)
Balance details (5)
Annual carry-forward and encashment (5)
View and generate pay and benefit information (7)
Update personal information (7)
View company policy documentation (7)
Employee recognition (3)
View job history (7)
Tracking of all physical assets (3)
Report builder (6)
Pre-built reports (5)
Ability to combine HR data with external data (4)
New hire portal (5)
Manager tracking tools (5)
Corporate goal setting (3)
Individual goal setting (3)
Line-of sight-visibility (3)
Performance tracking (3)
Performance plans (4)
Performance improvement plans (4)
Review status tracking (4)
Review reminders (4)
Multiple review frequency (3)
Create succession plans/pools (3)
Candidate ranking (3)
Candidate search (3)
Candidate development (3)
Job Requisition Management (3)
Company Website Posting (3)
Publish to Social Media (3)
Job Search Site Posting (3)
Duplicate Candidate Prevention (3)
Applicant Tracking (3)
Notifications and Alerts (3)

What is ADP TotalSource?

ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.

ADP TotalSource Competitors

TriNet, Insperity

ADP TotalSource Technical Details

Operating Systems: Unspecified
Mobile Application:No