TrustRadius
ADPAccount Representatives Leave Something to be Desired2019-03-30T00:15:39.590ZADP TotalSource is being used as a Professional Employer Organization (PEO). As part of a larger organization, we allow the group to leverage or aggregate workforce toward better benefit offers (among other perks). Being a PEO service, we also look to ADP Totalsource for many functions that would normally be offered in house by a human resources department. Finally, the majority of our payroll-related services are executed by ADP.,Their payroll software offers the expected levels of security/controls regarding timecard approvals.
Personally, I have found their "canned" reporting software pretty easy to use.
As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
ADP built a custom report that is capable of uploading directly into our general ledger.,Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.,5,Due to poor account management throughout the majority of the relationship, our overall business objectives have been negatively impacted by the relationship. The PEO service is relatively "expensive" and we expected better service.
The simple fact that we have now had exposure to PEOs has had a positive impact. We now understand some of the struggles to expect during onboarding and the on-going relationship.
Auto-generation of bi-monthly payroll journal entries has been helpful in creating visibility to payroll's impact on finances (by individual/user).,Verified UserADP is a terrible PEO that fails to make statutory payroll filings for clients and breaches their contractual responsibilities and then dares you to sue them. Furthermore, they represent robust reporting capability, which they do not have.2019-03-16T16:39:11.632ZADP TotalSource was chosen as a PEO, after considering other providers. It was chosen because it was an established and national PEO that represented that it had outstanding reporting capability.,During my 1 and 1/2 years of frustration, ADP does nothing well.,They failed to file wages with the state for over 1 and 1/2 years
They classified 401k contributions as after tax and then had to amend form W-2 on multiple employees
They represented that short-term disability insurance was available during the proposal process, and after signing, side that it was in fact, not available, or a true bait and switch.
Their platform is very outdated and even their consultants cannot maneuver around and create reports.
It is very difficult to reach your assigned representative.
The executive of their customer service provides all kinds of promises but does not execute on promises
Choosing ADP was one of my biggest regrets and I would like to prevent this same experience from happening to any other small business.,1,ADP Total Source offers TERRIBLE REPORTING
ADP Total Source represents that they offer state of the art reporting. Please don't believe their claims. If you do, buyer beware.
ADP Total Source contracts to offer certain services and then does not fulfill promises. Since they are such a large company, they dare you to file a lawsuit against them. Since they are so big, you have very little recourse. Your business will suffer from using ADP as a co-employment partners.
ADP failed to complete required state reporting and they offered no explanation, just an amended filing.,Connie Bechtolt, CPA, MBACustomer first at ADP TotalSource2018-06-13T20:25:11.976ZTotalSource was used by the HR Department on a daily basis. Employees were encouraged to use TotalSource to view their paychecks and benefits, submit a life event, change their personal information, manage withholdings and direct deposit. In HR, it was used to manage employee benefits, submit payroll, manage disability among many other areas. I was an HR department of one which made TotalSource a vital tool in my day to day work. If I were unavailable or was unable to answer an employee question, TotalSource was my support.,The prebuilt reports were excellent
TotalSource came with the Employee Service Center support - the best part of TS
The software integrated with our time keeping system which made payroll a little easier,While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
iReports was implemented and it became more difficult to find employee paystubs and find YTD pay,8,Employee satisfaction with the Employee Service Center was high
TotalSource's employee support is like having a PT HR employee on staff!
At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.,Paychex Flex and UltiPro,iCIMS Talent Acquisition Software SuiteKimberly Cavanaugh, PHRNothing tracks pay like ADP Totalsource!2018-04-12T15:55:30.660ZADP TotalSource is being used across my whole organization. I have also used it at 2 other organizations prior to this one as well. Currently, I use it mainly to check my bi-weekly pay and how much was taken out for various taxes and what not. I also have used it over the past few months to verify information for tax information. ADP TotalSource helps to solve many problems such as pay or tax information. One issue that people often have with resources such as this is privacy and when you are viewing ADP Totalsource, you can go into privacy mode so no one sitting around you can see the various numbers on your screen.,It does a great job of keeping track of all your pay at various other jobs that also use ADP TotalSource. You can easily log in and verify any information that you might need to check on.
The privacy feature is really great so that only you can see documents with financial information on them.
The app is also really handy and easily accessible. You can pull up anything in a pinch if you don't have access to your work computer at the same time that you need to look up something.,I wish that there was a feature that would allow you to do some financial planning with your money.
If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.,9,It has helped us to keep track of various financial information for employees and this has helped our HR department.
We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.,Workday Human Capital Management,Workday Human Capital Management, Salesforce Commerce Cloud, SurveyMonkeyVerified UserADP is HR done simply.2018-02-16T17:22:59.412ZADP is used company-wide for various HR and payroll services. Our HR department handles onboarding, benefits, and payroll through ADP for a 30 person company that has expanded two-fold in the past year. Thus far, ADP has scaled extremely well with us as we have grown, and we have yet to experience a single hiccup involving payroll or benefits that didn't involve user error.,ADP handles payroll extremely well. Employees are able to check on their paystubs within seconds without having to contact HR, benefits are clearly displayed, and the various interfaces are helpful.
ADP has invested pretty heavily in customer service. There isn't any issue you can't receive almost immediate help for by contacting ADP directly.
ADP scales well with new additions, this is particularly important for growing companies.,The interface is dated, which is pretty typical amongst various HR software.
There are several paths to the same points which can lead to confusion for users. Just for example, ADP has three ways to view a paystub off the top of my head, none of which offer anything unique.
ADP has some strange quirks that sometimes require workarounds. One of our employees had to opt out of physical paychecks several times over across four separate areas to finally stop receiving letters.,7,ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.,Workable and BambooHR,Google Search ConsoleVerified User
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ADP TotalSource
20 Ratings
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