Big Bureaucracy and No Accountability
We use ADP TotalSource for payroll as well as HR and benefits. We also use ADP TotalSource people to advise us on policies and procedures …
Overview
What is ADP TotalSource?
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ADP TotalSource?
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.
ADP TotalSource Competitors
- TriNet
- Insperity
ADP TotalSource Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
TriNet are common alternatives for ADP TotalSource.
Reviewers rate Support Rating highest, with a score of 3.3.
The most common users of ADP TotalSource are from Mid-sized Companies (51-1,000 employees).
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(68)Attribute Ratings
Reviews
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March 06, 2020
ADP TotalSource - not so much
We are not using it anymore. It was awful. We used ADP TotalSource for almost 2 years. Choosing ADP TotalSource was one of our worst business decisions!
- We dealt with a few really nice and knowledgeable people, but far more people didn't know what they were doing.
- We got paid on time.
- Website access worked.
- Most of the people we dealt with didn't know what they were doing.
- Most of the time when we had a question, the person we were dealing with had to refer the question to someone else and would get back to us. This usually took too long and sometimes, they never did get back to us.
- Prohibitively expensive
- Lack of transparency in quotes and fee structure
- Impossibly difficult report writing features
- Hard to find what you looking for online--not user-friendly
- On the day of payroll, if you had a question, you often could not find your specialist to help you, even if you left a message. Dealing with someone else was difficult since they didn't know our specific issues. The payroll date was always frustrating.
- Working with the PEO system just was not a good fit for us.
- Very expensive, so our return on investment would be a negative!
We used to use ADP for salaries, and it was great--a much better experience than ADP TotalSource.
February 29, 2020
All-In-One HR Solution!
It was used across our organization to streamline benefits and compensation. Previously, we were using multiple vendors to address our HR needs, and this solution is all in one.
- Easy to use.
- Reliable.
- Intuitive user interface.
- Easy to navigate.
- Issues during implementation.
- Service is costly.
- Too many features that we don't use.
- HR time savings.
- Increased visibility for management.
- Easier to track employee performance.
December 30, 2019
You can do better.
Score 1 out of 10
Vetted Review
Verified User
We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for a live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
Platform: The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.
Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.
Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for a live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
Platform: The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.
Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.
- Not all team members are bad.
- Online platform
- Service
- Overall, we lost money with ADP TotalSource.